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Community Support Worker

A rewarding career providing personal, social, physical and emotional support to clients such as the disabled, poor and elderly.

What's it like to be a Community Support Worker?

Community Support Workers provide care and support to clients so they can become more independent in their everyday lives. They help clients in various ways, such as assisting with personal care including grooming and feeding, household chores such as cooking and cleaning, and arranging transportation and recreational activities.

Community Support Worker

Tasks and duties

  • Assessing the needs of clients and the nature and extent of their difficulties.
  • Planning, developing and implementing support programs.
  • Monitoring and reporting on the progress of clients.
  • Referring clients to agencies that can provide additional help.
  • Providing personal care assistance such as dressing, bathing and going to the toilet.
  • Assisting with domestic activities such as washing and vacuuming.
  • Preparing meals and assisting with eating meals.
  • Interacting with clients and encouraging and arranging various activities to help stimulate them physically and emotionally.
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In some cases, Community Support Workers advocate on behalf of clients so they know their rights in situations where they may be experiencing inequality, injustice or discrimination.

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Source: SEEK job ads

How to become a Community Support Worker


SEEK Learning
There are many study options available to aspiring Community Support Workers, with courses ranging from certificate to masters level.

  1. Complete a Diploma in Community Services (CHC52015). The Diploma course should include 400 hours of supervised fieldwork placements. Alternatively, complete a bachelor degree, such as the Bachelor of Human Services and the Bachelor of Community and Human Services.
  2. Get work experience in a vocational placement.

Explore qualifications

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What skills are employers looking for?

Employers want

  • Working with children check
  • Integrity
  • Background check
  • Self motivation
  • Australian car licence

Shortlisted applicants

  • First aid certification
  • Ms office proficiency
  • Adaptability
  • Interpersonal skills
  • Team work
Hi there, what skills have you included in your SEEK Profile?
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Source: SEEK job ads and SEEK Profile data

How do Community Support Workers rate their role?

Latest reviews from 67 Community Support Workers surveyed on SEEK

Work-life balance
4.2
Job satisfaction
4.5
Career progression opportunities
3.7
Job security
4.0
Pay / Salary
3.4
Variety of work
4.2

Latest reviews

All
Positive
Negative
Aug 2019
I have finally found my job being a Community Support Worker.
Reviewer's Qualification
Certificate IV in Workplace Training and Assessment
Experience
Less than a year
Organisation size
Small (1-19 employees)
Specialisation
Homelessness
The good things
Making a difference in someone’s life.
The challenges
Having empathy, honesty and compassion.
Read more
Nov 2018
Support worker has it rewards
Reviewer's Qualification
Higher School Certificate
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
disability
The good things
The people that you worked with are full of surprises. You learn to appreciate life more, the clients make you realized how lucky you are to be born healthy and able body. You get satisfaction and a...
The challenges
It's not a job for someone who looking for a full time job. You must be patience and remind yourself that your client are born different and they need extra attention and care. some days it can also b...
Read more
Nov 2018
Life of a Community Support Worker
Reviewer's Qualification
Certificate IV in Training and Assessment
Experience
5 – 9 years
Organisation size
Large (200+ employees)
Specialisation
community support worker
The good things
Support worker is about supporting and empowering the individuals to live normal lives. It great watching a client grow, learn and progress and very rewarding career
The challenges
Some challenges can be personality clashes and behaviour. Challenging but it helps keep me engages as well as wanting to better my skills. Another issue would be work times as there are a lot of slee...
Read more
Nov 2018
Nursing the elderly and those with a disability can be hard work and challenging but worth every minute.
Reviewer's Qualification
Certificate III in Aged Care
Experience
10+ years
Organisation size
Large (200+ employees)
The good things
The people (clients) they have a whealth of knowledge that I can tap into and learn from . Being able to assist clients to stay in there home as long as possible..
The challenges
Your work places changes from client to client so we must be very vigilant in assess a situation.
Read more
Nov 2018
Community is a beautiful family.
Reviewer's Qualification
Certificate IV in Training and Assessment
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
Community Care Worker
The good things
Great diversity in job role. You can work with people of all ages for many different reasons. You build incredible relationships with the people you assist.
The challenges
You need to be good at problem solving and having great initiative to solve situations.
Read more
Nov 2018
Community work is challenging and rewarding at the same time
Reviewer's Qualification
Certificate IV in Management
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Domestic violence and homelessness
The good things
The good things about being a Community Worker are the variety of different people and the cultures of those people. Being able to help those that want the help is very rewarding. To see them make pos...
The challenges
Challenges are not being able to help the clients due to bureaucracy and policies so you have to think outside the box to try and get things that will help the clients. Also there are the clients ...
Read more
Nov 2018
It’s such a privilege to help care for the elderly.
Reviewer's Qualification
Certificate IV in Community Services (Community and Aged Care)
Experience
5 – 9 years
Organisation size
Large (200+ employees)
Specialisation
Aged Care
The good things
The best thing about being a Community Worker is the interaction with the elderly clients, helping them get washed and dressed, taking them out shopping or unaccompanied shopping from a list they prep...
The challenges
There is a lot of domestic assistance work. Vacuuming, making beds, mopping floors, doing laundry, cleaning bathrooms sometimes in 5 houses a day. Each house may have 2 bathrooms, 3 bedrooms, a stairc...
Read more
Nov 2018
Community Care - a challenge
Reviewer's Qualification
Certificate III in Aged Care
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Personal Care Assistant
The good things
Meeting and assisting people with day to day tasks that include personal care, homecare, transportation, appointments, shopping and social activities. Pleasant relationships that are formed and knowin...
The challenges
Random hours and often scarcity of work, last minute notice of added shifts, short shifts per day, low income, to some extent treated as if on call. Often viewed by clients as being a cleaner only. Us...
Read more
Nov 2018
Community support worker can be challenging but a great & enjoyable job to do
Reviewer's Qualification
Certificate III in Aged Care
Experience
5 – 9 years
Organisation size
Large (200+ employees)
Specialisation
Personal Carer
The good things
It's a wonderful job to support people in need. To encourage the aged to be independent and do things on their own and know when to offer assistance if needed. To maintain their health and well-being ...
The challenges
The role can be a challenging role, but it is always so rewarding to a community support worker, after all we take the activities and hobbies that we love and we share that love with others. It takes ...
Read more
Nov 2018
A great experience.
Reviewer's Qualification
Bachelor of Psychology
Experience
Less than a year
Organisation size
Large (200+ employees)
The good things
I was a great experience although my position was casual. So I did have a stable salary and shift.
The challenges
The closest as carer could create some blurry boundaries.
Read more
info
Source: SEEK Role Reviews

Working hours for Community Support Workers

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
info
Source: SEEK Role Reviews from 62 Community Support Workers

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Source: SEEK job ads and SEEK Profile data