Customer Service Representative
Provide information or advice about products and services to customers.
Job opportunities
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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5-year projectionJob satisfaction
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On this page
- What's it like to be a Customer Service Representative?
- How to become a Customer Service Representative
- Latest Customer Service Representative jobs
- Top skills and experience for Customer Service Representatives
- Is Customer Service Representative the right role for you?
- Customer Service Representative role reviews
What's it like to be
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Find out how your salary compares with the average salary for Customer Service Representatives.Latest Customer Service Representative jobs on SEEK
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Latest Customer Service Representative reviews
Nov 2024
It’s been both rewarding and challenging, offering opportunities to solve problems, help others, and continuously improve communication and conflict-resolution skills.
Reviewer's QualificationDoctor of Pharmacy
Experience5 – 9 years
Organisation sizeMedium (20-199 employees)
SpecialisationCall Centre & Customer Service
The good thingsCustomer service representative role is responsible for assisting customers by addressing inquiries, resolving issues, and providing support to ensure a positive customer experience. It also involves ...
The challengesWhile these challenges can be tough, strong training, supportive management, and effective tools can help CSRs overcome these obstacles and provide excellent service. Success in this role requires a c...
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Oct 2024
While I haven’t worked as a Customer Service Representative myself, based on what I know, being a CSR is a dynamic experience that requires patience, empathy, and resilience, offering both the satisfaction of helping others and the challenges of managing difficult interactions.
Reviewer's QualificationBachelor of Business Administration
Experience1 – 4 years
Organisation sizeMedium (20-199 employees)
SpecialisationCall Centre & Customer Service
The good thingsWhat I like about the role of a Customer Service Representative (CSR) is the emphasis on problem-solving and human connection. CSRs have the chance to directly help people, making someone’s day a bit ...
The challengesThe challenges of a Customer Service Representative (CSR) role can be tough for some. Here are aspects that might be less appealing:
1. Dealing with Difficult Customers:
2. Repetitive Nature of the W...
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SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.com.au
