What's it like to be a Customer Support Officer?
A customer service officer is a public-facing role that involves communicating with customers and clients via telephone, face-to-face, or email regarding a particular service or product.
Tasks and duties
- Manage appointments, enquiries or complaints from customers or clients.
- Accurately and efficiently address any issues or disputes with customers.
- Complete administrative duties such as data entry, order processing and follow up calls.
Customer service officers may work in a variety of fields including telecommunications, health, banking, government and retail.
Strong communication skills and an ability to build strong rapport with customers are highly valuable attributes.
What can I earn as a Customer Support Officer?
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How to become a Customer Support Officer
- Complete a relevant TAFE qualification. This may be a Certificate III in Customer Engagement (BSB30215) or Certificate III in Business (BSB30115). Alternatively, research the field you are interested in (such as transport) and apply to undertake a traineeship or internship in customer service.
- There are several career pathways for those working in customer service, such as becoming a customer service manager or team leader.
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