Customer Support Officer
Play a key public-facing role in business operations by providing support to customers.
Job opportunities
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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5-year projectionJob satisfaction
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On this page
- What's it like to be a Customer Support Officer?
- How to become a Customer Support Officer
- Latest Customer Support Officer jobs
- Top skills and experience for Customer Support Officers
- Is Customer Support Officer the right role for you?
- Customer Support Officer role reviews
What's it like to be a Customer Support Officer?
A customer service officer is a public-facing role that involves communicating with customers and clients via telephone, face-to-face, or email regarding a particular service or product.Did you find this video helpful?
Tasks and duties
- Manage appointments, enquiries or complaints from customers or clients.
- Accurately and efficiently address any issues or disputes with customers.
- Complete administrative duties such as data entry, order processing and follow up calls.
How to become a Customer Support Officer
You don’t need a formal qualification to become a Customer Support Officer. On-the-job training is often provided. A relevant tertiary qualification and computer skills can be beneficial.
- Consider completing a relevant VET qualification. This could be a Certificate III in Business (BSB30120), Certificate III in Business (Customer Engagement) (BSB30120) or Certificate III in Business (Administration) (BSB30120).
- Develop computer skills. Employers typically seek candidates with experience using the Microsoft Office suite of programs.
Compare your salary
Find out how your salary compares with the average salary for Customer Support Officers.Latest Customer Support Officer jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Customer Support Officer jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Support Officer employers on SEEK are looking for job seekers with expertise in the following areas. Customer Service
Customer Interaction
Contact Centre Services
Phone Etiquette
Empathy
First Point of Contact
Multitasking
CRM Software
Computer Literacy
Communication Skills
Source: SEEK job ads and SEEK Profile data
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Latest Customer Support Officer reviews
Oct 2018
Mental health is a favourable position for the right person.
Reviewer's QualificationHigher School Certificate
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationMental health support worker
The good thingsI get a multitude of opportunities to work with amazing and unique people on an every day basis. Within my role I am fortunate to work in diverse environments and am privileged to partake in ongoing t...
The challengesThere are challenges in every career. In Mental health support one needs to be flexible, approachable and open to new ideas that don't always fit in with my moral compass. Taking on board and remember...
Read more
Oct 2024
Challenging Yet Skill-Building Role with Limited Growth at a Digital Bank Call Center"
Experience5 – 9 years
Organisation sizeMedium (20-199 employees)
SpecialisationCall Centre & Customer Service
The good thingsSkill Development: Despite the challenges, working in a digital bank’s call center helps you develop valuable skills. You’ll become adept at problem-solving, conflict resolution, and managing difficul...
The challengesLimited Career Progression: One of the major frustrations in this type of work is the lack of upward mobility. The nature of a call center often limits opportunities for promotion, which can leave emp...
Read more
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Help people decide if your job is right for them - it only takes a few minutes.Source: SEEK role reviews
SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.com.au
