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Customer Support Officer

Play a key public-facing role in business operations by providing support to customers.

What's it like to be a Customer Support Officer?

A customer service officer is a public-facing role that involves communicating with customers and clients via telephone, face-to-face, or email regarding a particular service or product.

Customer Support Officer

Tasks and duties

  • Manage appointments, enquiries or complaints from customers or clients.
  • Accurately and efficiently address any issues or disputes with customers.
  • Complete administrative duties such as data entry, order processing and follow up calls.
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Customer service officers may work in a variety of fields including telecommunications, health, banking, government and retail.

Strong communication skills and an ability to build strong rapport with customers are highly valuable attributes.

What can I earn as a Customer Support Officer?

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common annual salary in AUS for a Customer Support Officer is between $50k and $60k

Close salary comparison
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Source: SEEK job ads. Salaries include superannuation.

How to become a Customer Support Officer


SEEK Learning
There are no specific educational requirements to become a Customer Support Officer, however many organisations and businesses look for individuals who have previous experience in customer service or a relevant TAFE qualification. A minimum qualification is usually the completion of Year 10.

  1. Complete a relevant TAFE qualification. This may be a Certificate III in Customer Engagement (BSB30215) or Certificate III in Business (BSB30115). Alternatively, research the field you are interested in (such as transport) and apply to undertake a traineeship or internship in customer service.
  2. There are several career pathways for those working in customer service, such as becoming a customer service manager or team leader.

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Source: SEEK job ads and SEEK Profile data

Upskill with an online short course

Get instant access to online training for these in-demand Customer Support Officer skills

How do Customer Support Officers rate their role?

Latest reviews from 20 Customer Support Officers surveyed on SEEK

Work-life balance
4.0
Job satisfaction
3.8
Career progression opportunities
3.6
Job security
3.7
Pay / Salary
3.3
Variety of work
3.5

Latest reviews

All
Positive
Negative
Oct 2018
Mental health is a favourable position for the right person.
Reviewer's Qualification
Higher School Certificate
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Mental health support worker
The good things
I get a multitude of opportunities to work with amazing and unique people on an every day basis. Within my role I am fortunate to work in diverse environments and am privileged to partake in ongoing t...
The challenges
There are challenges in every career. In Mental health support one needs to be flexible, approachable and open to new ideas that don't always fit in with my moral compass. Taking on board and remember...
Read more
Aug 2019
Nursing is a career that I can continue my personal development within my career and continue to learn.
Reviewer's Qualification
Diploma of Nursing
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Registered Training Organisation
The good things
Being a Customer service Office usually means being front of house. This is an important role to any company. The role has created opportunities for me to grow as an individual and create an identity ...
The challenges
The challenges I faced in a customer service office role was ensuring staff amenities were stocked eg. Milk. As I’m not a coffee drinker, I forgot to check.
Read more
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Source: SEEK Role Reviews

Working hours for Customer Support Officers

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
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Source: SEEK Role Reviews from 20 Customer Support Officers

What are the job opportunities for Customer Support Officers?

Find out how the job market is trending

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Job opportunities

Customer Support Officer jobs on SEEK
461
Jobs on SEEK right now
Source: SEEK

Projected job growthAlert

National increase over next 5 years *
7.2%
2019
2024
Source: LMIP. Information Officers

Latest Customer Support Officer jobs on SEEK

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Source: SEEK job ads

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Source: SEEK job ads and SEEK Profile data