Duty Manager
Oversee the general daily operations of a business.
Job opportunities
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Jobs on SEEK right now
Job growth
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Projected job growth in 5 years
Salary
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Typical salary
Job satisfaction
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What's it like to be a Duty Manager?
Duty Managers are responsible for overseeing the general daily operations of a business, including administration, facilities, security and customer service. Duty Managers work in a variety of settings such as hospitality and tourism, retail and health and wellbeing. Occasionally Duty Managers are required to live onsite at the venue they are managing.
Tasks and duties
- Supervising the efficiency of all processes of a business or organisation, by proactively monitoring general operations.
- Taking initiative in ensuring that customers are satisfied and employee interactions with customers are positive. Resolving conflicts and troubleshoot issues as they arise.
- Meeting regularly with upper management to stay up-to-date with organisational changes, issues and improvements and communicating these to other staff members.
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Excellent communication, strong time management, versatility and conflict resolution are crucial skills for duty managers to have. It’s important for duty managers to be flexible as they may be required to work varied shifts, including early mornings, late evenings, weekends and public holidays.
Salary lookup
What can I earn as a Duty Manager?
Find out the average salary for a Duty Manager across Australia
Latest Duty Manager jobs on SEEK
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How to become a Duty Manager
While beneficial, formal qualifications are not required to become a Duty Manager in Australia. Previous industry experience is highly sought after. You may be required to hold a current Responsible Service of Alcohol (RSA) and/or Responsible Service of Gaming (RSG) certificate.
- Gain an RSA and/or RSG certificate to work in licensed venues. Some training providers offer combined courses with RSA and RSG certification.
- Build experience in an entry-level role in your chosen workplace setting (for example, a hotel, club or shopping mall).
- Consider enhancing your skills with a VET qualification in operations or hospitality, such as a Diploma of Hospitality Management (SIT50416).
- If you’re looking to progress your career further or consolidate your skills, you could study a relevant degree such as a Bachelor of Hospitality Management.
Explore related qualifications
SEEK users who have worked as a Duty Manager have studied these qualifications.
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Diploma of Hospitality Management
This diploma provides you with the skills and knowledge needed to work in management positions within the hospitality industry.
Bachelor of Hospitality Management
This qualification provides you with skills in key areas of management specific to the hospitality industry.
Provide Responsible Service of Alcohol (RSA)
This certification provides you with the knowledge needed to work in the sale and service of alcohol.
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Skills and experience employers are looking for
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Responsible Conduct of Gambling LicenceGamingMotivating OthersApproved Manager Liquor LicenceSelf MotivationResponsible Service of Alcohol CertificateCustomer ServiceResilienceCash HandlingHospitality IndustrySkills listed in your SEEK Profile
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Is Duty Manager the right role for me?
How do Duty Managers rate their role?
Average ratings calculated from 69 Duty Managers surveyed on SEEK
Work-life balance
3.4
Job satisfaction
3.6
Career progression opportunities
3.5
Job security
3.6
Pay / Salary
3.4
Variety of work
3.7
Job market trends for Duty Managers
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Projected job growth
National increase over next 5 years
2020
2025
Source: LMIP. Hotel and Motel Managers
Source: SEEK job ads and SEEK Role Reviews
Latest Duty Manager reviews
Latest reviews from 57 Duty Managers surveyed on SEEK
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Positive
Negative
Retail management is busy but I love engaging with the community & leading a team.
Reviewer's Qualification
Certificate II in Horticulture
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Retail
The good things
Learning to be well structured, organised & efficient ..Motivating a team through leadership, demonstration & direction.
The challenges
Amount of team members available for shifts to cover all tasks required ..Staying focused on all tasks required during busy & hectic periods of the day.
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Running a hotel can be challenging but I wake up excited to go to work everyday!
Reviewer's Qualification
Completed Year 10
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Hotel management
The good things
Being a duty manager is rewarding, you make a lot of close friends behind the bar but also with locals and the many happy faces to walk through your venue. I’ve made life long friends and had some gre...
The challenges
The most challenging part of my position was asking intoxicated people to leave the venue, as a female, you will cop every name under the sun, be told repreatly that a woman shouldn’t be allowed to ru...
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Source: SEEK Role Reviews
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