Duty Manager
What's it like to be a Duty Manager?
Duty Managers are responsible for overseeing the general daily operations of a business, including administration, facilities, security and customer service. Duty Managers work in a variety of settings such as hospitality and tourism, retail and health and wellbeing. Occasionally Duty Managers are required to live onsite at the venue they are managing.
Tasks and duties
- Supervising the efficiency of all processes of a business or organisation, by proactively monitoring general operations.
- Taking initiative in ensuring that customers are satisfied and employee interactions with customers are positive. Resolving conflicts and troubleshoot issues as they arise.
- Meeting regularly with upper management to stay up-to-date with organisational changes, issues and improvements and communicating these to other staff members.
Excellent communication, strong time management, versatility and conflict resolution are crucial skills for duty managers to have. It’s important for duty managers to be flexible as they may be required to work varied shifts, including early mornings, late evenings, weekends and public holidays.
What can I earn as a Duty Manager?
Find out the average salary for a Duty Manager across Australia
Latest Duty Manager jobs on SEEK
How to become a Duty Manager
- Gain an RSA and/or RSG certificate to work in licensed venues. Some training providers offer combined courses with RSA and RSG certification.
- Build experience in an entry-level role in your chosen workplace setting (for example, a hotel, club or shopping mall).
- Consider enhancing your skills with a VET qualification in operations or hospitality, such as a Diploma of Hospitality Management (SIT50416).
- If you’re looking to progress your career further or consolidate your skills, you could study a relevant degree such as a Bachelor of Hospitality Management.
Explore related qualifications
SEEK users who have worked as a Duty Manager have studied these qualifications.
Diploma of Hospitality Management
Bachelor of Hospitality Management
Provide Responsible Service of Alcohol (RSA)
This certification provides you with the knowledge needed to work in the sale and service of alcohol.