Guest Services Agent

Communicate with and provide services for guests in a hospitality environment.
Job opportunities
Jobs on SEEK right now
Job growth
Projected job growth in 5 years
Typical salary
Job satisfaction

What's it like to be a Guest Services Agent?

Guest Service Agents communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. Guest Service Agents coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
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Tasks and duties

  • Greeting guests on arrival.
  • Undertaking front desk service duties.
  • Administering check-in and check-outs.
  • Assigning rooms and issuing keys.
  • Delivering mail and messages.
  • Processing guest payments and managing bills.
  • Coordinating with porters, concierge, kitchen staff and housekeeping.
  • Acting as a central source of information for guests during their stay.
  • Processing food and beverage requests.
  • Resolving problems and dealing with conflict or tension with disappointed guests.
  • Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.

How to become a Guest Services Agent

SEEK Learning
You don’t need any formal qualifications to become a Guest Services Agent, but experience in customer service or a relevant vocational qualification may give you an advantage.

  1. Consider completing a Certificate III in Hospitality (SIT30616) to gain foundational knowledge and prepare for roles in the hospitality industry.
  2. You may need a Responsible Service of Alcohol (RSA) certification to process bar orders. You can get this by completing a short course at a TAFE or Registered Training Organisation (RTO).
  3. Consider completing a Certificate IV in Hospitality (SIT40416) or Diploma of Hospitality Management (SIT50416). This will prepare you for team leader or supervisor roles.

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Latest Guest Services Agent jobs on SEEK

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Is Guest Services Agent the right role for me?

Working hours for Guest Services Agents

Shift work
Late nights

Job market trends for Guest Services Agents


Job opportunities

Guest Services Agent jobs on SEEK
Jobs on SEEK right now

Projected job growth

National increase over next 5 years
Source: LMIP. Hotel Service Managers
Source: SEEK job ads and SEEK role reviews

Latest Guest Services Agent reviews

Latest reviews from 27 Guest Services Agents surveyed on SEEK.

May 2021
Hotelier is the best field that you can learn experience different things everyday
Reviewer's Qualification
Bachelor of Hotel Management
1 – 4 years
Organisation size
Large (200+ employees)
The good things
Being a Sr. GSA is an experience of life time. The good things: You will meet all kinds of people. You will be able to know different cultures and behaviors of people who you meet. Will be able to l...
The challenges
Dealing with high profiled guest Dealing the problems in team. Making reports for management and maintain everything was under control in the department all the time.
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Aug 2019
Customer Service requires lot of patience and understanding but it’s the best way to learn and grow as person
Reviewer's Qualification
Diploma of Hospitality (Management)
Less than a year
Organisation size
Medium (20-199 employees)
Customer Service
The good things
For someone like me who has been in the hospitality industry for more than 10 years, my role right now as a customer service team leader has broaden my knowledge, because now I can put in the skills I...
The challenges
It’s a very fast phase environment, which will be a challenge physically for some maybe. But time past very fast when your enjoying.
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