Guest Services Agent

Communicate with and provide services for guests in a hospitality environment.

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What's it like to be a Guest Services Agent?

Guest Service Agents communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. Guest Service Agents coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.

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Tasks and duties

Greeting guests on arrival.
Undertaking front desk service duties.
Administering check-in and check-outs.
Assigning rooms and issuing keys.
Delivering mail and messages.
Processing guest payments and managing bills.
Coordinating with porters, concierge, kitchen staff and housekeeping.
Acting as a central source of information for guests during their stay.
Processing food and beverage requests.
Resolving problems and dealing with conflict or tension with disappointed guests.
Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.

How to become a Guest Services Agent

You don’t need any formal qualifications to become a Guest Services Agent, but experience in customer service or a relevant vocational qualification may give you an advantage.

Consider completing a Certificate III in Hospitality (SIT30616) to gain foundational knowledge and prepare for roles in the hospitality industry.
You may need a Responsible Service of Alcohol (RSA) certification to process bar orders. You can get this by completing a short course at a TAFE or Registered Training Organisation (RTO).
Consider completing a Certificate IV in Hospitality (SIT40416) or Diploma of Hospitality Management (SIT50416). This will prepare you for team leader or supervisor roles.

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Latest Guest Services Agent jobs on SEEK

Be one of the first to discover these recently listed jobs, or browse all Guest Services Agent jobs on SEEK right now.

Location

Australia

Guest Service Agent

Elements of Byron

Byron Bay, Lismore & Far North Coast NSW

Mon-Fri $24.87, Sat $31.09, Sun $37.31

Full Time

Hospitality & Tourism

15h ago

Guest Service Agent

Mantra Hotels, Resorts and Apartments

Mooloolaba, Sunshine Coast QLD

Staff Discounts + Reward & Recognition Programs!

Part Time

Hospitality & Tourism

7d ago

Guest Service Agent

Mantra Hotels, Resorts and Apartments

Brisbane QLD

Staff Discounts + Reward & Recognition Programs!

Part Time

Hospitality & Tourism

17h ago

Guest Service Agent

Rydges Resort Hunter Valley

Lovedale, Newcastle, Maitland & Hunter NSW

Casual/Vacation

Hospitality & Tourism

18h ago

Guest Service Agent / Reservations

View Brisbane

Hamilton, Brisbane QLD

$28 – $38 per hour

Casual/Vacation

Hospitality & Tourism

7d ago

AYS - Guest Service Agent

Sheraton Grand Sydney Hyde Park

Sydney NSW

Part Time

Hospitality & Tourism

5d ago

Front Office Guest Service Agent

Jackalope Hotels

Balnarring, Mornington Peninsula & Bass Coast VIC

Casual/Vacation

Hospitality & Tourism

5d ago

Guest Services Agent

DoubleTree by Hilton Perth Waterfront

Perth WA

$30.10/Hr + Super + FREE Meals + DISCOUNTED Hotels

Casual/Vacation

Hospitality & Tourism

2d ago

Guest Services Agent - St Kilda Road Melbourne 30-38 hours p/w

Quest St Kilda Road

Melbourne VIC

Paid on Hospitality (General) Award HIGA

Casual/Vacation

Hospitality & Tourism

21h ago

Porters & Guest Service Officer

Hyatt Regency Brisbane

Brisbane QLD

Part Time

Hospitality & Tourism

$25 – $30 per hour plus penalties and/or loading

Full Time

Hospitality & Tourism

2d ago

Guest Service Agent

Hotel Marvell

Byron Bay, Lismore & Far North Coast NSW

$60,000 – $65,000 per year

Full Time

Hospitality & Tourism

9d ago

Guest Service Agent/Receptionist

Mercure Cairns

Cairns North, Cairns & Far North QLD

$24.08 – $31.09 per hour

Casual/Vacation

Hospitality & Tourism

6d ago

Guest Service Agent

Ovolo Hotels (Woolloomooloo, NSW)

Woolloomooloo, Sydney NSW

Part Time

Hospitality & Tourism

2d ago

Guest Service Agent

The Hotel & Wellness Co.

Mackay, Mackay & Coalfields QLD

Casual/Vacation

Hospitality & Tourism

2d ago

Guest Service Agent – Southport

Meriton Suites

Southport, Gold Coast QLD

$61,500 + superannuation

Full Time

Hospitality & Tourism

5d ago

Guest Service Agent – Sussex Street

Meriton Suites

Sydney NSW

$61,500 + superannuation

Full Time

Hospitality & Tourism

22h ago

Guest Service Agent

BreakFree Hotels, Resorts and Apartments

Coffs Harbour, Coffs Harbour & North Coast NSW

25% Casual Loading + Global Discounts & Benefits!

Casual/Vacation

Hospitality & Tourism

Hospitality & Tourism

1d ago

Guest Service Agent

The Sebel Suites Brisbane

Brisbane QLD

Part Time

Hospitality & Tourism

6d ago

Guest Service Agent | Pullman Hotel

Novotel, Pullman & Ibis Sydney Olympic Park

Sydney Olympic Park, Sydney NSW

Full Time

Hospitality & Tourism

12d ago

Guest Service Agent

The Sebel Kiama

Kiama, Wollongong, Illawarra & South Coast NSW

Casual/Vacation

Hospitality & Tourism

16d ago

Front Office All Rounder

The Sebel Sydney Chatswood

Chatswood, Sydney NSW

$24.87 – $36 per hour

Part Time

Hospitality & Tourism

6d ago

Guest Service Agent

Quest Robina

Robina, Gold Coast QLD

Casual/Vacation

Hospitality & Tourism

8d ago

Guest Service Agent

Hyatt Centric Melbourne

Melbourne VIC

Base rate + Penalties paid + Overtime paid + Super

Full Time

Hospitality & Tourism

6d ago

Guest Service Agent - Lizard Island Resort

Delaware North

Lizard Island, Cairns & Far North QLD

Part Time

Hospitality & Tourism

9d ago

Guest Service Operator (Full-time or Part Time) | InterContinental Sydney

InterContinental Sydney

Sydney NSW

$25 – $30.10ph + penalties + benefits

Full Time

Hospitality & Tourism

3d ago

Guest Service Agent - Melbourne Airport

PARKROYAL Melbourne Airport

Melbourne Airport, Melbourne VIC

$24.87 – $30 per hour

Part Time

Hospitality & Tourism

7d ago

Guest Service Agent

Alba Thermal Springs & Spa

Fingal, Mornington Peninsula & Bass Coast VIC

Full Time

Hospitality & Tourism

6d ago

Full/ Part Time Guest Service Agents

Miller Apartments Adelaide

Adelaide SA

Full Time

Hospitality & Tourism

5d ago

Casual Guest Service Agent

Great Southern Hotel

Haymarket, Sydney NSW

Casual/Vacation

Hospitality & Tourism

5d ago

Guest Services Agent - Full Time

Four Points by Sheraton Central Park

Sydney NSW

Full Time

Hospitality & Tourism

12d ago

Guest Service Agent

Hilton Garden Inn Albany

Albany, Albany & Great Southern WA

$24 – $35 per hour

Part Time

Hospitality & Tourism

8d ago

Guest Service Agent - Reception (Full Time)

Quest Moonee Valley

Moonee Ponds, Melbourne VIC

Full Time

Hospitality & Tourism

2d ago

Front Office & Guest Services

Waterfront Melbourne Apartments

Docklands, Melbourne VIC

$28 – $30 per hour

Part Time

Hospitality & Tourism

14h ago

Guest Service Agent

The William Inglis Hotel Warwick Farm, A Member of the MGallery Collection

Warwick Farm, Sydney NSW

Full Time

Hospitality & Tourism

8d ago

Guest Services Assistant - Full Time

Quest West End

Perth WA

$24.87 per hour + penalties for weekends + super

Full Time

Hospitality & Tourism

2d ago

Guest Service Agent

The Hotel & Wellness Co.

Melbourne VIC

Part Time

Hospitality & Tourism

14h ago

Guest Service Agent

Sofitel Sydney Darling Harbour

Darling Harbour, Sydney NSW

$24.87 per hour + weekend rates

Part Time

Hospitality & Tourism

14d ago

Front Office All Rounder

Novotel Cairns Oasis Resort

Cairns, Cairns & Far North QLD

Casual/Vacation

Hospitality & Tourism

2d ago

Full Time or Part Time Guest Service Agent

Hospitality & Tourism

8d ago

Reservations Agent - InterContinental Hayman Island Resort

InterContinental Hayman Island Resort

Sanctuary Cove, Gold Coast QLD

Full Time

Hospitality & Tourism

2d ago

Guest Service Agent - Quest Werribee

Quest Werribee

Werribee, Melbourne VIC

$29 – $41 per hour

Casual/Vacation

Hospitality & Tourism

6d ago

Guest Service Agent – Bondi Junction

Meriton Suites

Bondi Junction, Sydney NSW

$61,500 + superannuation

Full Time

Hospitality & Tourism

6d ago

Guest Service Agent

Oaks Hotels, Resorts and Suites

Sydney NSW

Full Time

Hospitality & Tourism

8d ago

Front Office Receptionist

The Lakes Resort Hotel

West Lakes, Adelaide SA

Casual/Vacation

Hospitality & Tourism

5d ago

Front Office All-Rounder

Palais Royale

Katoomba, Blue Mountains & Central West NSW

$25 – $35 per hour

Part Time

Hospitality & Tourism

19h ago

Guest Service Agent

TFE Hotels

Coburg, Melbourne VIC

Part Time

Hospitality & Tourism

6d ago

Guest Services Agent

ALH Group - Mermaid Waters Hotel

Mermaid Waters, Gold Coast QLD

$30 – $42 per hour

Casual/Vacation

Hospitality & Tourism

Hospitality & Tourism

9d ago

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Top skills and experience requested in recent job ads

Hi there, have any of these? Add your skills directly to your SEEK Profile.

Front of House

Quick Thinking

Guest Services

Neat Personal Presentation

Customer Service

Opera Pms

Multitasking

Resilience

Hospitality Industry

Guest Experience

Skills listed in your SEEK Profile

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Is Guest Services Agent the right role for me?

Working hours for Guest Services Agents

Overtime

Weekends

Shift work

Late nights

Often

Sometimes

Never

Job market trends for Guest Services Agents

Location

Australia

Job opportunities

Guest Services Agent jobs on SEEK

851

Jobs on SEEK right now

Source:SEEK job ads and role reviews

Projected job growth

National increase over next 5 years

2021

2026

Source: LMIP. Hotel Service Managers

Source: SEEK job ads and SEEK role reviews

Latest Guest Services Agent reviews

Latest reviews from 27 Guest Services Agents surveyed on SEEK.

All

Positive

Negative

May 2021

Hotelier is the best field that you can learn experience different things everyday

Reviewer's Qualification

Bachelor of Hotel Management

Experience

1 – 4 years

Organisation size

Large (200+ employees)

Specialisation

Reception

The good things

Being a Sr. GSA is an experience of life time. The good things: You will meet all kinds of people. You will be able to know different cultures and behaviors of people who you meet. Will be able to l...

The challenges

Dealing with high profiled guest Dealing the problems in team. Making reports for management and maintain everything was under control in the department all the time.

Aug 2019

Customer Service requires lot of patience and understanding but it’s the best way to learn and grow as person

Reviewer's Qualification

Diploma of Hospitality (Management)

Experience

Less than a year

Organisation size

Medium (20-199 employees)

Specialisation

Customer Service

The good things

For someone like me who has been in the hospitality industry for more than 10 years, my role right now as a customer service team leader has broaden my knowledge, because now I can put in the skills I...

The challenges

It’s a very fast phase environment, which will be a challenge physically for some maybe. But time past very fast when your enjoying.