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Guest Services Agent

Communicate with and provide services for guests in a hospitality environment.

What's it like to be a Guest Services Agent?

Guest Service Agents communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. Guest Service Agents coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.

Guest Services Agent

Tasks and duties

  • Greeting guests on arrival.
  • Undertaking front desk service duties.
  • Administering check-in and check-outs.
  • Assigning rooms and issuing keys.
  • Delivering mail and messages.
  • Processing guest payments and managing bills.
  • Coordinating with porters, concierge, kitchen staff and housekeeping.
  • Acting as a central source of information for guests during their stay.
  • Processing food and beverage requests.
  • Resolving problems and dealing with conflict or tension with disappointed guests.
  • Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.

What can I earn as a Guest Services Agent?

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The most common annual salary in AUS for a Guest Services Agent is between $45k and $55k
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Source: SEEK job ads

How to become a Guest Services Agent


SEEK Learning
You don’t need any formal qualifications to become a Guest Services Agent, but there are courses than can assist you to develop your skills.

  1. Complete a Certificate III in Hospitality (SIT30616) to gain foundational knowledge and prepare for roles in the hospitality industry.
  2. You may need a Responsible Service of Alcohol to process bar orders. These are available through TAFE, private hospitality schools and online.
  3. Consider undertaking a Certificate IV in Hospitality (SIT40416) to prepare for team leader or supervisor roles.

Explore related qualifications

SEEK users who have worked as a Guest Services Agent have studied these qualifications.

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Skills and experience employers are looking for

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Source: SEEK job ads and SEEK Profile data

Upskill with an online short course

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How do Guest Services Agents rate their role?

Latest reviews from 11 Guest Services Agents surveyed on SEEK

Work-life balance
3.9
Job satisfaction
3.9
Career progression opportunities
4.0
Job security
4.4
Pay / Salary
3.5
Variety of work
4.3

Latest reviews

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Positive
Negative
Aug 2019
Customer Service requires lot of patience and understanding but it’s the best way to learn and grow as person
Reviewer's Qualification
Diploma of Hospitality (Management)
Experience
Less than a year
Organisation size
Medium (20-199 employees)
Specialisation
Customer Service
The good things
For someone like me who has been in the hospitality industry for more than 10 years, my role right now as a customer service team leader has broaden my knowledge, because now I can put in the skills I...
The challenges
It’s a very fast phase environment, which will be a challenge physically for some maybe. But time past very fast when your enjoying.
Read more
Aug 2019
Front Office reception is a fun yet challenging job, but I wouldn’t trade it for anything else
Reviewer's Qualification
Master of Global Business Management
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
Front Office
The good things
The good things about my role as a Guest Services Agent are: 1. I am able to work with a diversity of people, which I am able to gain a global mindset. 2. Meeting people from different parts of the wo...
The challenges
Some of the challenges of my role is when encountering difficult guests who are complaining about hotel’s amenities or services ( such as parking). Also, when you are by yourself in the front desk and...
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Source: SEEK Role Reviews

Working hours for Guest Services Agents

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
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Source: SEEK Role Reviews from 11 Guest Services Agents

What are the job opportunities for Guest Services Agents?

Find out how the job market is trending

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Job opportunities

Guest Services Agent jobs on SEEK
85
Jobs on SEEK right now
Source: SEEK

Latest Guest Services Agent jobs on SEEK

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Source: SEEK job ads

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