Receptionist
A great career for those who are well-organised and good communicators.
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What's it like to be a Receptionist?
Receptionists’ (sometimes called an Administrative Assistants) duties vary depending on the organisation they work for, but generally they perform office or administrative support roles.
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Receptionists often act as the first point of contact in an organisation, greeting people and attending to enquiries made by phone or in person.
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What can I earn as a Receptionist?
Find out the average salary for a Receptionist across Australia
Latest Receptionist jobs on SEEK
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How to become a Receptionist
You do not require any formal training to become a Receptionist. A qualification such as the Certificate IV in Business Administration (BSB40515) may develop your skills and improve your understanding of various roles within the business administration section.
- Decide what sector you want to work in. You may consider completing a VET level qualification such as the Certificate III in Business Administration (BSB30415) to prepare for an administrative role.
- Pursue on-the-job training and professional development opportunities that broaden your skillset. This may include completing a qualification such as the Certificate IV in Business Administration (BSB40515).
- Maintain and develop internal and external relationships. These contacts may be invaluable if you are looking to change roles or further your career in a different sector.
Explore related qualifications
SEEK users who have worked as a Receptionist have studied these qualifications.
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Certificate III in Business Administration
This qualification provides you with the skills and knowledge to complete a range of administrative roles across a range of contexts.
Certificate IV in Business Administration
With this qualification you will develop your administrative skills and learn to provide leadership and guidance to others.
Bachelor of Arts
This qualification gives you broad skills and knowledge in your chosen area of specialisation to get you started in your career.
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Skills and experience employers are looking for
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ReceptionPhone EtiquetteCustomer ServiceMultitaskingNeat Personal PresentationMicrosoft OfficeComputer LiteracyTime ManagementPositive AttitudeData EntrySkills listed in your SEEK Profile
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Is Receptionist the right role for me?
How do Receptionists rate their role?
Average ratings calculated from 113 Receptionists surveyed on SEEK
Work-life balance
4.3
Job satisfaction
4.1
Career progression opportunities
3.4
Job security
4.0
Pay / Salary
3.7
Variety of work
3.8
Job market trends for Receptionists
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Source: SEEK job ads and SEEK Role Reviews
Latest Receptionist reviews
Latest reviews from 111 Receptionists surveyed on SEEK
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Negative
Good old fashioned customer service / helping people is what I love to do, it has its moments, but I won’t do anything else
Reviewer's Qualification
Certificate III in Business Administration
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
Specialisation
Customer service
The good things
Very rewarding, being on the Front Desk of an organisation can be very stressful and some times exhausting, but so rewarding, knowing you have helped a patient feel better is really satisfying, team w...
The challenges
Good communication, time management and being organised is key, it’s such an important part of your role, being able to multitask, with accuracy is important also, the administration of caring for peo...
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I love helping the company and know I make the most money for the practicing drs here
Reviewer's Qualification
Certificate I in Customer Service
Experience
5 – 9 years
Organisation size
Small (1-19 employees)
Specialisation
Receptionist
The good things
Love working with the public.
Have a high skill of phone call to appointment ratio of at least 9.5/10
The challenges
Public can be forgetful and may blame the receptionist for their lack of time management
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Source: SEEK Role Reviews
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