What's it like to be a Receptionist?
Receptionists’ (sometimes called an Administrative Assistants) duties vary depending on the organisation they work for, but generally they perform office or administrative support roles.
Tasks and duties
- Answering, screening, and forwarding telephone calls.
- Greeting walk-in customers and other visitors and escorting them to specific destinations.
- Copying, filing, and maintaining documents and records.
Receptionists often act as the first point of contact in an organisation, greeting people and attending to enquiries made by phone or in person.
What can I earn as a Receptionist?
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How to become a Receptionist
- Decide what sector you want to work in. You may consider completing a VET level qualification such as the Certificate III in Business Administration (BSB30415) to prepare for an administrative role.
- Pursue on-the-job training and professional development opportunities that broaden your skillset. This may include completing a qualification such as the Certificate IV in Business Administration (BSB40515).
- Maintain and develop internal and external relationships. These contacts may be invaluable if you are looking to change roles or further your career in a different sector.
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With this qualification you will develop your administrative skills and learn to provide leadership and guidance to others.