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Service Assistant

Help customers with enquiries in a range of industries.

What's it like to be a Service Assistant?

A Service Assistant is responsible for helping customers and clients with enquiries, providing information and assisting with customer complaints and problems. They may work in retail, food service, accommodation or healthcare.

Service Assistant

Tasks and duties

  • Fulfilling a range of customer service tasks, such as helping them find what they want or need, resolving enquiries and taking orders.
  • Providing advice, recommending items and products, and processing sales and refunds for customers and clients.
  • Meeting set productivity and sales goals, and working to improve and increase customer satisfaction.
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Service Assistants may work in a variety of settings, including retail, food service, accommodation or healthcare.

Depending on the setting, Service Assistants may work shifts (evenings, weekends and public holidays).

What can I earn as a Service Assistant?

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common annual salary in AUS for a Service Assistant is between $45k and $55k

Close salary comparison
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Source: SEEK job ads. Salaries include superannuation.

How to become a Service Assistant


SEEK Learning
Formal qualifications are not required to work as a Service Assistant, as on-the-job training is usually provided.

  1. Obtain a Service Assistant role in an industry in which you are keen to work. Many organisations will provide on-the-job training and/or a detailed induction program.
  2. Depending on your setting, you may wish to pursue qualifications such as a Certificate II in Retail Services (SIR20216).
  3. There are many opportunities for Service Assistants; you can specialise to become a Customer Support Officer, Food Service Assistant or Patient Service Assistant.

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Skills and experience employers are looking for

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Source: SEEK job ads and SEEK Profile data

Upskill with an online short course

Get instant access to online training for these in-demand Service Assistant skills

How do Service Assistants rate their role?

Latest reviews from 6 Service Assistants surveyed on SEEK

Work-life balance
4.0
Job satisfaction
3.0
Career progression opportunities
3.2
Job security
3.8
Pay / Salary
3.5
Variety of work
2.8

Latest reviews

All
Positive
Negative
Dec 2019
After a few years of customer service you may find no matter how well you do your job it's a thankless job. Standing at a checkout for hours can cause pain and injuries. Repetious shoulder movement can also cause painful troubles. You may make ONE small mistake a year, that will be pointed out to you even if you have been called in on your day off. You are there to Serve and not to think.
Reviewer's Qualification
Trade Certificate
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Supermarket
The good things
If you are a people person then this could be your job. You need to be alert and accurate with payment. Be aware of what your job description covers. Example Security is not your job.
The challenges
You will always experience difficult and diverse customers. You need to be mature to handle this. Professional and Polite are essential at all times.
Read more
Aug 2019
House keeping is hard continuous work there are no breaks but I like the position
Reviewer's Qualification
High school certification
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
House keeping
The good things
The good things is it’s great hours to work especially if you have school children .Most of the ladies are great to work with
The challenges
Some people speak down to you in a rude manner .Some people that you work with don’t always help they think they are better than you
Read more
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Source: SEEK Role Reviews

Working hours for Service Assistants

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
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Source: SEEK Role Reviews from 6 Service Assistants

What are the job opportunities for Service Assistants?

Find out how the job market is trending

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NSW
VIC
WA
QLD
TAS
SA
NT
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Job opportunities

Service Assistant jobs on SEEK
79
Jobs on SEEK right now
Source: SEEK

Latest Service Assistant jobs on SEEK

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Source: SEEK job ads

Browse related careers by interest

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Source: SEEK job ads and SEEK Profile data