What's it like to be a Service Assistant?
A Service Assistant is responsible for helping customers and clients with enquiries, providing information and assisting with customer complaints and problems. They may work in retail, food service, accommodation or healthcare.
Tasks and duties
- Fulfilling a range of customer service tasks, such as helping them find what they want or need, resolving enquiries and taking orders.
- Providing advice, recommending items and products, and processing sales and refunds for customers and clients.
- Meeting set productivity and sales goals, and working to improve and increase customer satisfaction.
Service Assistants may work in a variety of settings, including retail, food service, accommodation or healthcare.
Depending on the setting, Service Assistants may work shifts (evenings, weekends and public holidays).
What can I earn as a Service Assistant?
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How to become a Service Assistant
- Obtain a Service Assistant role in an industry in which you are keen to work. Many organisations will provide on-the-job training and/or a detailed induction program.
- Depending on your setting, you may wish to pursue qualifications such as a Certificate II in Retail Services (SIR20216).
- There are many opportunities for Service Assistants; you can specialise to become a Customer Support Officer, Food Service Assistant or Patient Service Assistant.
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