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Service Desk Analyst

Provide IT expertise and support to networks of users.

What's it like to be

What can I earn as a Service Desk Analyst?

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The most common annual salary in AUS for a Service Desk Analyst is between $55k and $65k
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Source: SEEK job ads. Salaries include superannuation.

Explore related qualifications

SEEK users who have worked as a Service Desk Analyst have studied these qualifications.

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Bachelor of Information Technology

This degree gives you a grounding in a range of information technology areas and may allow you to specialise in an area of interest.

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Bachelor of Information Technology provider logo
Bachelor of Information Technology provider logo
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Bachelor of Computer Science

This qualification develops your computer science knowledge to prepare for a career in computer engineering or software development.

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Bachelor of Computer Science provider logo
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Source: SEEK job ads and SEEK Profile data

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How do Service Desk Analysts rate their role?


Latest reviews

Latest reviews from 22 Service Desk Analysts surveyed on SEEK
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Positive
Negative
May 2021
Service desk analyst is very good role for new starter in IT and would recommend it to Every starter.
Reviewer's Qualification
Master of Information and Communication Technology
Experience
Less than a year
Organisation size
Large (200+ employees)
Specialisation
Service Desk Analyst
The good things
The service desk Analyst role is pretty good start for Person interested to start the career in IT environment so that the person can have the overall experience of level 1 and level 2 support so that...
The challenges
Dealing with new ticketing system and resolving the issue in appropriate time frame based of SLA with user request.
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Aug 2019
IT Service Desk Analyst - bring your time management A game
Reviewer's Qualification
Bachelor of Arts (History)
Experience
5 – 9 years
Organisation size
Large (200+ employees)
Specialisation
Waste management
The good things
Applying your technical skills to solve a variety of end user computing issues every day. Satisfaction in getting people back up and running and able to perform their day to day role. Getting to lia...
The challenges
A SD analyst role can be challenging in a number of ways. Primarily is tests ones ability to manage time. Answering incoming calls are always the first priority. Fixing issues under time pressures ...
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Source: SEEK Role Reviews

Working hours for Service Desk Analysts

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
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Source: SEEK Role Reviews from 26 Service Desk Analysts

What are the job opportunities for Service Desk Analysts?

Find out how the job market is trending

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Job opportunities

Service Desk Analyst jobs on SEEK
2,277
Jobs on SEEK right now
Source: SEEK

Latest Service Desk Analyst jobs on SEEK

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Source: SEEK job ads

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Source: SEEK job ads and SEEK Profile data