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Retail Store Manager

Take responsibility for the smooth operation of a store, supervision of staff and meeting financial objectives.

What's it like to be a Retail Store Manager?

A Retail Store Manager is responsible for supervising staff and operations at a retail store.

Retail Store Manager

Tasks and duties

  • Ensure customers are provided with excellent service, stock and restock merchandise, undertake inventory and orders, monitor sales and maintain store cleanliness.
  • Recruit, interview, train and supervise new employees, in addition to organising rosters.
  • Reconcile sales at the end of the shift or day and deposit monies in the bank or safe.
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Retail Store Managers are responsible for the smooth operation of a store, but also ensuring that budgets and financial objectives are communicated with staff and are met.

Leadership qualities such as excellent communication skills, managing staff and high levels of customer service are all necessary for Retail Store Managers.

Salary lookup

What can I earn as a Retail Store Manager?

Find out the average salary for a Retail Store Manager across Australia

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Latest Retail Store Manager jobs on SEEK

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How to become a Retail Store Manager


SEEK Learning
Formal qualifications are not required to work as a Retail Store Manager, as this is usually a position that is obtained through work experience and on-the-job training. However, qualifications in retail services may be viewed favourably by employers.

  1. Complete a qualification in retail services, such as a Certificate III in Retail (SIR30216) or a Certificate IV in Leadership and Management (BSB42015).
  2. If you are looking to further your career within retail, you can work your way up and apply for promotions to more senior roles, such as Brand Manager or District Manager. You could also undertake further studies, such as a Diploma of Leadership and Management (BSB51915).

Explore related qualifications

SEEK users who have worked as a Retail Store Manager have studied these qualifications.

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Certificate III in Retail

This qualification prepares you for a career in the retail industry and for roles in specialty stores, supermarkets and department stores.
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Certificate III in Retail provider logo
Certificate III in Retail provider logo
Certificate III in Retail provider logo
Certificate III in Retail provider logo

Diploma of Leadership and Management

This qualification provides you with the skills needed to support individuals and teams to meet organisational goals.
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Diploma of Leadership and Management provider logo
Diploma of Leadership and Management provider logo
Diploma of Leadership and Management provider logo
Diploma of Leadership and Management provider logo

Certificate IV in Leadership and Management

This qualification develops your leadership skills and prepares you to guide and support others in the workplace.
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Certificate IV in Leadership and Management provider logo
Certificate IV in Leadership and Management provider logo
Certificate IV in Leadership and Management provider logo
Certificate IV in Leadership and Management provider logo
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Source: SEEK job ads and SEEK Profile data

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Is Retail Store Manager the right role for me?


How do Retail Store Managers rate their role?
Average ratings calculated from 163 Retail Store Managers surveyed on SEEK
Work-life balance
3.6
Job satisfaction
3.8
Career progression opportunities
3.5
Job security
4.0
Pay / Salary
3.4
Variety of work
3.7

Job market trends for Retail Store Managers
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NSW
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Job opportunities

Retail Store Manager jobs on SEEK
4,996
Jobs on SEEK right now
Source: SEEK

Projected job growth

National increase over next 5 years
-3.5%
2020
2025
Source: LMIP. Retail Managers
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Source: SEEK job ads and SEEK Role Reviews

Latest Retail Store Manager reviews

Latest reviews from 156 Retail Store Managers surveyed on SEEK
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Positive
Negative
Oct 2018
Being a manager is worth all the blood sweat and tears of joy! Wouldn’t change it for the world!
Reviewer's Qualification
Completed High School (Year 12)
Experience
5 – 9 years
Organisation size
Large (200+ employees)
Specialisation
Visual manager
The good things
Good thing about being a SM is that you get to lead, you get to create the environment you want. You as a leader show them what their expectations and goals are and only treat others as how you’d want...
The challenges
Challenges are thrown at you daily so be ready and prepared. Always have a back up and go towards your area team with a soloution to the problem you’ve found. Some people are challenging. Some let yo...
Read more
May 2021
Store managers role is a hard job it can take a toll on you personal life.. But I consider myself a leader and I need to be there..
Reviewer's Qualification
Diploma of Interactive Digital Media
Experience
10+ years
Organisation size
Small (1-19 employees)
Specialisation
Hospitality
The good things
Helping customer, able to understand and fulfil their requirement. Customer satisfaction is very important and Happy team members that feel important for the role and give their best at work..
The challenges
Managing staff can be very challenging sometimes.. The pressure you get from the company to achieve budget and also make it work for the business can give you a lot of stress..
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Source: SEEK Role Reviews