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Support Coordinator

Work with individuals to create support plans.

What's it like to be a Support Coordinator?

A Support Coordinator works with individuals to formalise a support plan and help them to engage different supports. The aim of a Support Coordinator is to build capacity in different individuals, such as students, the elderly, those with a disability or people with mental health issues.

Support Coordinator

Tasks and duties

  • Working closely with clients to identify their needs, personalise support and ensure they are receiving appropriate services.
  • Promoting and fostering independent decision-making, including choice and control.
  • Coordinating and liaising with service providers, and reviewing goals and jointly determining new ones with client.
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Support Coordinators are compassionate individuals who have excellent interpersonal and communication skills. An ability to meet defined outcomes and deadlines is necessary for Support Coordinators, as is the ability to build rapport with a diverse range of people.

Support Coordinators may be employed in settings such as community health, mental health, NDIS and family services.

info
Source: SEEK job ads

How to become a Support Coordinator


SEEK Learning
Most Support Coordinators are usually professionals who have formal qualifications or a background in allied health fields (such as occupational therapy, education, social work, speech therapy, physiotherapy).

  1. Undertake study in an allied health profession. This may be a bachelor-level degree or a Certificate-level course in disability support, developmental education, welfare work or Aboriginal health.
  2. Check whether you need to be registered with a professional organisation to practice (such as the Australian Association of Social Workers).
  3. There are many opportunities for support coordinators wishing to further their career, such as further education or becoming a specialist support coordinator.

Explore qualifications

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How do Support Coordinators rate their role?

Latest reviews from 17 Support Coordinators surveyed on SEEK

Work-life balance
3.6
Job satisfaction
3.8
Career progression opportunities
3.8
Job security
3.8
Pay / Salary
3.7
Variety of work
3.9

Latest reviews

All
Positive
Negative
Aug 2019
Medical Reception is fast paced
Reviewer's Qualification
Completed Year 10
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
The good things
Being a medical receptionist is a front line role in a busy environment the day goes by very quickly. The customer service aspect can be rewarding.
The challenges
The requests from patients can be challenging and you will need to follow the protocols of the practice to deal with the difficult requests. The work is repetitive and there is little scope for advanc...
Read more
Aug 2019
Disability Support Worker - transforming others lives.
Reviewer's Qualification
Diploma of Leadership and Management
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Disability
The good things
Assisting peopleto achieve their goals and aspirations in life. Meeting amazing people who have a drive to reach their goals and dont let anything get in their way. Expanding knowledge and skill set W...
The challenges
Worling under pressure Quick thinking to resolve any identified problems Worling in an ever hanging environment and learning these new changes
Read more
Aug 2019
RSC you’re in the background but it is a great job
Reviewer's Qualification
Completed Year 10
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Administration
The good things
I particularly like working with all my colleagues across 3 States I have got to know so many people and it is extremely satisfying when colleagues contact you to help them in a certain situation it i...
The challenges
You need to be structured and organised and I try to plan ahead of what I need to do the next day regarding reports as you will find that your emails just keep coming and everyone is someone requestin...
Read more
Aug 2019
Good stepping stone
Reviewer's Qualification
Certificate IV in Child, Youth and Family Intervention
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Support Coordination
The good things
Good stepping stone/opportunity to explore three possible careers at entry level namely; marketing, community services and business. Not a good long term role.
The challenges
Constraints of working within the practice guide of a government funded system, which doesn't allow for acting in the best interests of the client in every circumstance. Not good pay for the volume of...
Read more
Aug 2019
Carer's within our community are our unsung heroes. As a Carer Support Coordinator, it's an honour to support them"
Reviewer's Qualification
Bachelor applied Science (Diversional Therapy)
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
CHSP Specialist Support Services
The good things
The good things about the Carers Support Coordinator's role is definitely the people you come in contact with. Carer's are the real hero's in our community, often foregoing their own self care. Many c...
The challenges
Challenges for Carer Support Coordinators do exist and that can be due to all team members having multiple activities to perform and being accountable to ensure the safety and wellness of all, includi...
Read more
Aug 2019
Support Coordination is diverse & challenging.
Reviewer's Qualification
Degree in Public Health (Honours)
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Aged care
The good things
Support Coordination is a varied and challenging role where you have the opportunity to support clients holistically. You work as part of a team and also autonomously. It is very rewarding to see ...
The challenges
Often fast paced work environment. Client expectation may be higher than what service can provide within budget or time frame. It may take time to develop a good working relationship with a client. ...
Read more
Aug 2019
Coordination is rewarding but you need to back yourself and be assertive
Reviewer's Qualification
Master of Social Work
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Disability
The good things
Excellent opportunity to make a real and significant difference in the lives of vulnerable people with disabilities
The challenges
NDIS is ever changing and you can never be 100% on top of every detail. If you work for an organisation it is likely they will push you to a billable hour target and not be overly concerned about supp...
Read more
Aug 2019
Support Coordination is a position that assists you to empower your clients
Reviewer's Qualification
Advanced Diploma of Community Services (Management)
Experience
5 – 9 years
Organisation size
Large (200+ employees)
Specialisation
Disability/Mental Health
The good things
You must be able to prioritise your Case Load as it can be very hectic at times. A tertiary qualification does not give you the experience that you require as it takes years of working in the field t...
The challenges
Not enough qualified support workers with the skill set that clients require.
Read more
Aug 2019
Family support is challenging but rewarding.
Reviewer's Qualification
Bachelor of Social Work
Experience
5 – 9 years
Organisation size
Large (200+ employees)
The good things
Being able to support families - good challenges.
The challenges
Lack of support and supervision in the work place.
Read more
Aug 2019
Carers are amazing people
Reviewer's Qualification
Master of Mental Health (Art Therapy)
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
NDIS support coordination
The good things
Encouraging family carers and seeing them smile
The challenges
The insecurity of funding has meant I have changed roles often and dont know how much longer I can pay my rent
Read more
info
Source: SEEK Role Reviews

Working hours for Support Coordinators

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
info
Source: SEEK Role Reviews from 17 Support Coordinators

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Source: SEEK job ads and SEEK Profile data