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Medical Receptionist

Medical Receptionist

An administrative role requiring a high degree of organisation and specialised knowledge.

What's it like to be a Medical Receptionist?

Medical Receptionists are responsible for general administration duties in a medical centre. They are required to greet patients as they arrive, book appointments, monitor stock levels, manage payments, and organise specialist consultations.

Tasks and duties

  • Schedule appointments for clients, including external appointments for those requiring hospital admission and tests
  • Process bills and payments
  • Fax, scan, file and mail documents.
  • Monitor and order stationery and clinical supplies.
  • Organise meetings.
  • Maintain patient confidentiality at all times.
Medical Receptionists are also required to interpret and apply medical terminology correctly.
Useful traits or skills for a Medical Receptionist include good organisational skills, good communication skills, high levels of accuracy and a friendly personality.

What can I earn as a Medical Receptionist?

The most common salary  for a Medical Receptionist is between $45k and $55k
Source: SEEK job ads and SEEK Profile data

How to become a Medical Receptionist

SEEK Learning
There is no required qualification to become a Medical Receptionist. However, courses such as the Certificate III in Business Administration - Medical (BSB31115) may provide you with valuable skills and knowledge.
  1. A Certificate IV in Health Administration (HLT47315) provides additional training in human resources and recruitment, leadership, and monitoring the compliance of ethical and legal responsibilities.

Explore medical receptionist qualifications

Build your skillset as a medical receptionist with a qualification. You can study part-time or full-time.

Duration 6 mths - 1.5 yrs
5 institutions offering this qualification
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Duration 17 wks - 2 yrs
7 institutions offering this qualification
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Duration 6 mths - 2 yrs
7 institutions offering this qualification
Choose an institution
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Source: SEEK job ads and SEEK Profile data

What skills are employers looking for?

Employers want:

  • Task management
  • Willingness to learn
  • Administration
  • Confidentiality
  • Emotional intelligence

Shortlisted applicants:

  • Customer centricity
  • Team work
  • Ms office proficiency
  • Time management
  • Interpersonal skills
Source: SEEK job ads and SEEK Profile data

How do Medical Receptionists rate their role?

Latest reviews from 62 Medical Receptionists surveyed on SEEK

Latest reviews

5 out of 5Nov 2018
Reviewer's Qualification
Cert
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Practice Manager
The good things
The good thing about my role is the Customer/patient aspect, I love the interaction and also helping them with a successful outcome and then also the interesting sides of things with Podiatry and the ...
The challenges
The challenges are keeping up-to-date with everything, making sure you are providing a positive and friendly service and dealing with difficult challenges calmly and fairly and the general running of ...
1 out of 5Oct 2018
Reviewer's Qualification
Certificate IV in Business Administration
Experience
Less than a year
Organisation size
Small (1-19 employees)
Specialisation
Administration
The good things
Good - helping make a change to patients is quite rewarding - some patients are very appreciate and though not expected, would write a card or bring gifts as a expression of thanks Bad - very fast p...
The challenges
Challenges - very fast paced role so can be stressful at times - if you work in a small practice, you are expected to do alot - some patients and doctors can be demanding and unreasonable - meeting th...
5 out of 5Oct 2018
Reviewer's Qualification
Completed Year 10
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
medical reception
The good things
If you feel that you have a good sense of humour, are a compassionate empathetic person and enjoy meeting people then working as a medical receptionist might be the way to go. Varied hours can suit ma...
The challenges
Learning to be consistent, not to be afraid to learn new roles and skills. Be willing to take on board advice when things go wrong. Everyone makes mistakes, don't dwell but try to improve yourself.
5 out of 5Oct 2018
Reviewer's Qualification
Bachelor of Science
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
General Practice
The good things
I enjoy the personal interactions you have from a wide variety of clientel. It's lovely getting to know patients and shearing their journey - celebrating their gains and consoling their losses. Every ...
The challenges
It can be quite stressful at times and very busy. You need to be good at multitasking an prioritising workloads. Typically you are paid according to the award wage, which can be quite low considering ...
3 out of 5Oct 2018
Reviewer's Qualification
Diploma of Massage Therapy
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
Specialisation
Reception
The good things
Good things about Medical Receptionist in a family clinic - Mostly friendly patients & families. Get to know regular patients & can have a quick chat or laugh with them. Depending on the size of th...
The challenges
Challenges of a Medical Receptionist at a family clinic. Challenge to manage the clinics policies or procedures against the patients expectations of what they feel or think should happen. Need a bucke...
5 out of 5Oct 2018
Reviewer's Qualification
UE
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
The good things
Being involved in patient care and recovery is extremely rewarding. Knowing you are helping people is a satisfying aspect to this role
The challenges
Remembering to always be compassionate and calm in the face of angry and or upset patients and or family members who are in pain or have received bad news. Coping with patients passing. In a fast pa...
4 out of 5Oct 2018
Reviewer's Qualification
Bachelor of Science
Experience
Less than a year
Organisation size
Small (1-19 employees)
Specialisation
administration
The good things
It is not an easy job. If you work in a busy clinic, you can get quite overwhelmed by all the paperworks and tasks to do. Patients and medical staff are not always easy to interact with. But what I s...
The challenges
busy busy busy
3 out of 5Oct 2018
Reviewer's Qualification
Assoc diploma child care
Experience
10+ years
Organisation size
Small (1-19 employees)
Specialisation
Psychological services
The good things
Helping people and learning every day. Everyday is different.
The challenges
Patience is the key.... Dont take it personally!
4 out of 5Oct 2018
Reviewer's Qualification
Completed High School (Year 12)
Experience
5 – 9 years
Organisation size
Large (200+ employees)
Specialisation
Medical receptionist
The good things
Very rewarding helping people who are unwell & sick. You get to know your patients and their families. You get to help doctors and nurses, getting to learn interesting medical information and techniqu...
The challenges
Patients who are unwell can also be unpredictable so reading body language & reading the patient is very important at all time. Prioritising is essential for emergency situations and using your initia...
4 out of 5Oct 2018
Reviewer's Qualification
Certificate II in Information Technology
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
The good things
It is a high paced job which means you never get bored. It is great interacting with the patients. I love the responsibility of booking patients and managing their files. Very interesting job
The challenges
Sometimes depending on where you are the workload can be really heavy!! Double bookings can happen. Angry patients does happen
Source: SEEK Role Reviews

What are the job opportunities for Medical Receptionists?

Find out how the job market is trending

Job opportunities

Medical Receptionist jobs on SEEK
Source: SEEK

Projected job growth

National increase over next 5 years
4.7%
2018
2023
Source: LMIP. Receptionists
Latest Medical Receptionist jobs on SEEK
Hobart Cardiology and Medical Specialists
Hobart
We are seeking a motivated and skilled medical receptionist / administration officer to join our team.
Ballarat Group Practice
Ballarat & Central Highlands
• Ballarat location • Full time • RDO each month
Private Advertiser
Coffs Harbour & North Coast
This position is permanent part time 32 hours per week
u&u. Recruitment Partners
Sydney > North West & Hills District
Parking onsite, small specialist practice, flexible hours and days.
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Source: SEEK job ads and SEEK Profile data

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Source: SEEK job ads and SEEK Profile data

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