Ability Action Australia
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    Ability Action Australia
    (27 reviews)
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    Company Reviews

    Working at Ability Action Australia

    3.627 ratings in total
    5
    14
    4
    3
    3
    0
    2
    5
    1
    5
    85%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(27 ratings)
    Career development
    3.6(27 ratings)
    Benefits & perks
    3.4(27 ratings)
    Management
    3.5(27 ratings)
    Working environment
    3.7(27 ratings)
    Diversity & equal opportunity
    3.9(27 ratings)
    Ratings for Ability Action Australia are shared as-is from employees in line with our community guidelines

    Reviews

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    2.0
    Business Partner
    Feb 2026
    Melbourne VIC 30003 to 4 years in the role, former employee
    Would not recommend if you are serious about your career or reputation.
    The good thingsThe team were hard working and dedicated. The support teams were professional and friendly.
    The challengesThe Head of the department was unprofessional and often unethical. Was allowed to behave poorly because they were friends with the execs and when issues were raised, it was laughed off because they were a known larrikin, however this was at the expense of those reporting into them as well as clinicians and participants. The company went from person-centred to revenue-centred with no regard for customer experience often quoting "it's not the participants money, it's the governments money anyway" nickel and diming for everything they could.
    5.0
    Speech Pathologist
    Apr 2025
    Dandenong VIC 31752 to 3 years in the role, current employee
    AAA provides a supportive and welcoming environment to enable me to work within the complex NDIS sector.
    The good thingsHaving access to a large number of Speech Pathology colleagues, both in my region and across the country. There is a lot of experience within the SP and everyone is also ready to help. I also like being able to work alongside other types of clinicians.
    The challengesNDIS environment can be challenging with many changes and complexities. AAA provides me with support to navigate these.
    2 people found this helpful
    5.0
    National operations Manager
    Apr 2025
    Melbourne VIC 30001 to 2 years in the role, former employee
    A dedicated and passionate business, focused on supporting their people and participants
    The good thingsGreat leaders, willing to roll up their sleeves Quality clinicians- in a supportive environment with good career paths Focused on continuous improvement - they encourage ,listen and act on feedback They are fun, supportive, welcoming and passionate people - a team culture I can definitely recommend!
    The challengesN/A - While I no longer work for Ability Action Australia, I do work for their parent company, MedHealth, and still get to work closely with them. And as such I can say the great culture I knew still remains and I am proud to still work alongside them
    1 person found this helpful
    2.0
    Concierge Officer
    Apr 2025
    Melbourne VIC 30002 to 3 years in the role, former employee
    The title "concierge" does not accurately reflect the level of responsibility associated with the role which involves completing clinical risk assessments for highly complex cases. Despite significant differences in responsibility, the intake and customer service teams share the same title, leading to role ambiguity and undervaluation. Additionally the salary is well below the industry standard for similar intake roles. To improve staff retention and job clarity, the organisation should reassess job titles and salary benchmarks to better align with industry standards and the complexity of the work involved
    The good thingsFlexibility to work from home, the colleagues in my team were amazing, decent health and wellbeing events, having positive interactions with NDIS participants and stakeholders
    The challengesUnrealistic KPI's that are not client centric. My feedback was only taken onboard when it was positive, otherwise I was dismissed and made to feel isolated. Individual qualifications and evidence based decision making was not valued. Insane pressure to get referrals through for clinicians
    6 people found this helpful
    1.0
    Clinician
    Apr 2025
    Sydney NSW 20002 to 3 years in the role, former employee
    If you value connection, collaboration, opportunities for professional development, and a balance between participant care and ethically billing for your time and efforts on supports that are 'reasonable and necessary,' then this is not the place for you.
    The good thingsIncredibly hard working clinicians across the whole business who are dedicated to supporting those living with a disability.
    The challengesNon-clinical management drive decisions about service delivery but lack any solid understanding of clinical work, evidence-based practice, and the complexities of participant care. This disconnect results in unrealistic expectations and prioritisation of billing over quality therapy.
    4 people found this helpful
    5.0
    Occupational Therapist
    Dec 2024
    Melbourne VIC 3000Less than 1 year in the role, current employee
    A great place to work with lots of flexibility!
    The good thingsGreat clinical support structures. A lot of PD available. Supportive management team.
    The challengesHigher KPI's than some competitors, but caseload management supports help. Systems could be better.
    4.0
    Early Careers team
    Dec 2024
    Melbourne VIC 3000current employee
    I'm able to produce such meaningful work!
    The good thingsAbility Action Australia offers a fun, supportive and positive work culture, which operations align with it's values and purpose. The leadership team communicates well to it's people, listens and provides solutions to resolve challenges. I honestly really enjoy working here!
    The challengesThe industry/sector continues to grow and evolve, therefore the organization responds with appropriate levels of change. To succeed in this environment, you need to be flexible and adapt to goal posts shifting and processes pivoting. Two days are rarely the same.
    5.0
    Service Excellence Partner
    Dec 2024
    Sunshine Coast QLDcurrent employee
    I enjoy my job, where each day I am able to work within a positive environment that supports growth and development with not only the services that are provided but in career pathway as well.
    The good thingsThe culture at AAA is positive and very supportive. The team at AAA continually strive to improve and create a service that is rewarding for its Participants. In the 2.5 years with the organisation I have been able to grow and learn and progress my career in new ways. Working with an organisation that continues to evolve, allows new opportunities to present themselves continually, providing great future direction for my career.
    The challengesOngoing change and improvements to services can be challenging, however this is also a positive, as I'm able to work with incredible teams, learn off others and work together to achieve great outcomes to support change and growth within the business.
    5.0
    Growth and Engagement Partner
    Dec 2024
    Brisbane QLD 40001 to 2 years in the role, former employee
    I feel grateful for my time at AAA, for the people I got to work with, the amount I learnt and the opportunities it provided me.
    The good thingsDuring my time at AAA, I was able to contribute to meaningful work, and enjoyed the people I got to work with. I was supported by incredible managers that helped me grow and develop. They ended up assisting me in finding a promotion opportunity within MedHealth, further highlighting that they truly wanted the best for me.
    The challengesNo challenges come to mind.
    4.0
    Business Support Administrator
    Dec 2024
    Melbourne VIC 30001 to 2 years in the role, current employee
    My experience working with AAA for over a year has been very enjoyable, especially with my background in different work cultures. It has made me appreciate even more how wonderful it is to collaborate with the AAA team.
    The good thingsOne of the things I enjoy about working with AAA is how the staff, in general, is easy to collaborate with, maintains open communication, and supports a healthy work-life balance
    The challengesOne challenge of working here is the frequent changes in the organizational structure, which can sometimes impact a sense of belonging within the team. However, I believe the management's objective is to align the business structure for greater efficiency.
    4.0
    Behaviour Support Practitioner
    Dec 2024
    Jandakot WA 61641 to 2 years in the role, current employee
    It's honestly been very enjoyable.
    The good thingsVery good work culture. No toxicity at all and a very supportive boss
    The challengesI think like all PBS roles, it takes a bit of time to find your feet. But AAA support you very well with this process
    2 people found this helpful
    5.0
    Support Role
    Dec 2024
    Melbourne VIC 30001 to 2 years in the role, current employee
    The best career move I have made!
    The good thingsManagement are super supportive and easily approachable, great work life balance and flexibility of working hours, lots of staff benefits offered by parent company, encouragement of professional and personal growth.
    The challengesThe only challenge is that there are so many exciting things happening at all times, it can be difficult to fit everything into the day.
    5.0
    Concierge
    Dec 2024
    Sydney NSW 20001 to 2 years in the role, current employee
    This is a great company to work with, AAA values are important to all that work here and we truly just want to support as many participants in the best way possible. The flexibility and career opportunities are an added bonus!
    The good thingsGreat work culture, supportive leadership team. Lots of PD opportunities
    The challengesHuge demand for services, sometimes hard to switch off knowing the impact our role has, however, there is great flexibility in this role and supportive leaders that help with managing the work/life balance.
    5.0
    Business Support Role
    Dec 2024
    Sydney NSW 20001 to 2 years in the role
    My experience has been defined by supportive management that makes me feel valued, opportunities to contribute meaningfully, and the flexibility to work in a way that maximises my productivity.
    The good thingsSupportive management and great flexibility.
    The challengesThere are so many exciting opportunities to make an impact that it can be a challenge to fit them all in.
    5.0
    NSW & QLD Growth & Engagement Partner
    Dec 2024
    Sydney NSW 2000Less than 1 year in the role, current employee
    Love it!! It's been such a joy working at Ability Action - everyone is so friendly and supportive. Cannot see myself working at another allied health provider. Highly recommend for any new grads or support staff looking for a new workplace.
    The good thingsThe reasons I would working at Ability Action are they offer a supportive and inclusive environment that fosters both personal and professional growth. AAA provide excellent opportunities for career development through regular training, discipline-specific supervision, and mentorship programs. As staff we appreciate the flexibility offered, with options for remote work, mobile roles, and tailored schedules to maintain a healthy work-life balance. Whether you're a new graduate, experienced professional or a support staff like myself, Ability Action Australia provides a fulfilling career path with clear progression opportunities and the chance to truly make a difference.
    The challengesNo challenges at all to comment. Such a fantastic place.
    5.0
    Speech Pathologist
    Dec 2024
    Brisbane QLD 4000current employee
    An incredible learning experience where I get to learn so much everyday, work with great people and make a direct impact on people :).
    The good thingsthe people the flexibility the variety the impact on people with disability
    The challengesworking in a challenging space - can be difficult to switch off. flexibility is a great benefit but that does come with KPI's.
    5.0
    Leader
    Dec 2024
    All Brisbane QLD1 to 2 years in the role, current employee
    Great team and leaders, flexible working and trust model that supports work-life balance and wellbeing.
    The good thingsLeadership who listen, support to develop and focus on employee wellbeing. High trust model and flexible working arrangements while still having access to support at all times. Great team.
    The challengesNDIS work can be stressful and demanding. It takes a lot of discipline and planning to reap the benefits of flexible working.
    5.0
    Senior Behaviour Therapist
    Dec 2024
    Perth WA 60001 to 2 years in the role
    I am proud to work for this company!
    The good thingsGreat culture of lifting others up, flexibility in work arrangements, supportive management team, on the job training and lots of CPD opportunities given
    The challengesChange following feedback can take a long time due to the scale of the company
    1 person found this helpful
    5.0
    Stakeholder Relations
    Dec 2024
    Melbourne VIC 30003 to 4 years in the role, former employee
    Fun, positive and challenging.
    The good thingsGreat colleagues, a lot of support, interesting and diverse work, feel like you're contributing to something worthwhile.
    The challengesNDIS is complex industry
    5.0
    Business Support Role
    Dec 2024
    All Perth WA3 to 4 years in the role, current employee
    I feel truly valued and supported in my role at Ability Action Australia, inspired by the company’s vision, purpose, and the incredible team I have the privilege of working with.
    The good thingsI cannot speak highly enough of my journey with Ability Action Australia. From the moment I joined, I’ve felt genuinely supported in a team environment that’s both encouraging and growth-oriented. The opportunity to make a real difference in the lives of participants and their families, while also contributing to the company’s vibrant culture, has been truly rewarding. Ability Action Australia is purpose-driven, and the company values each team member from day one. It’s rare to find a workplace that genuinely cares this much, where the leadership is always accessible and actively champions your success. Moreover, work/life balance is a priority here, offering flexibility that enables me to manage both my professional and personal commitments seamlessly. I’m incredibly proud to be part of such an amazing team, and I’m excited for what’s to come!
    The challengesMy experience has been incredibly positive. Ability Action Australia has an amazing culture, and I truly value the strong focus on work/life balance and the genuine flexibility they provide.
    1 person found this helpful
    1.0
    Behaviour Support Practitioner
    Nov 2024
    Melbourne VIC 30001 to 2 years in the role, former employee
    Find a smaller place that cares.
    The good thingsWork from home if you need. Choose own hours.
    The challengesPoor management. Stressful KPIs. Lack of supervision.
    1 person found this helpful
    1.0
    Behaviour Support Practitioner
    Oct 2024
    Sydney NSW 2000
    Do not recommend if you have a disability yourself, they are not supportive of staff with disabilities!!! I would not recommend this job to any core or entry level practitioners, best you have experience already as there is limited training, 1:1 guidance and support available. Management were appalling, had unrealistic expectations, no work life balance, had to work in free time to meet expectations, yet management would go out to lunches and go for walks/runs.
    The good thingsThe team I worked with were lovely. My second clinical supervisor was amazing and super supportive.
    The challengesInsane pressure from management to meet unrealistic KPI targets, limited support provided, lack of accountability from management and supervisors for poor quality of supervision, not participant focused only money driven which is beyond disappointing and terrible communication skills across the board.
    6 people found this helpful
    2.0
    Behaviour Support Practitioner
    Sep 2024
    Penrith NSW 2750Less than 1 year in the role, former employee
    I could reccomend this workplace for experienced professionals but not for entry level graduates, there is not enough support and training for people new to the industry.
    The good thingsGood team dynamic, good group learning and education
    The challengesVery limited training for behaviour support practitioners, limited report writing training, limited 1 on 1 quality supervision. Lied about having an open office in one location and which was also stated in my contract but it was “under renovation” so I only had the choice to work at the office over an hour away from me or work from home. Quality Assurance team does not have a high enough quality. Reaching 5.5 hours of billable hours every day is also a challenge.
    3 people found this helpful
    1.0
    Team Leader
    Jan 2024
    Perth WA 60001 to 2 years in the role
    Unorganised, over worked and thankless role, would not recommend to anyone.
    The good thingsSome of the staff are nice
    The challengesThe company offers limited room for growth, accepts sub standard work from clinicians and lacks the ability to hold the senior team accountable for poor supervision standards. AAA continues to overwork staff to achieve KPIs. General management is disorganised and lacks communication skills. Minimal MDT processes, nil resources available for staff and no external PD offered.
    1 person found this helpful
    2.0
    Positive Behaviour Support Practitioner
    Oct 2023
    Melbourne VIC 3000Less than 1 year in the role, former employee
    Alright but could've been better
    The good thingsGood co-workers, everyone joined at the same time so we were all in the same boat. Positive team culture and environment. Supportive and friendly co-workers.
    The challengesInadequate and insufficient training around PBS - training felt more geared towards OTs than PBS. Was unsure of role and what I was doing several months in. Ambiguous role, you're expected to know everything and are thrown into the deep end from the start. Lack of direction and unrealistic KPIs. Poor management.
    1 person found this helpful
    2.0
    Occupational Therapist
    Jan 2023
    1 to 2 years in the role, former employee
    Nil work life balance, usually worked after hours as is the team I worked with.
    The good thingsCareer development, all therapy materials were provided and easily accessible to clinicians.
    The challengesunrealistic KPI's and minimum support available for clinicians new to NDIS.
    3 people found this helpful
    1.0
    Allied Health
    Mar 2022
    Less than 1 year in the role
    I would not recommend this company. Growth at all costs with no plan on how to service or structure that growth.
    The good thingsNot much good here. I had a good immediate supervisor and an above industry salary, but it was not worth it in the end.
    The challengesCompletely disorganised, never once heard anyone mention their values, could not onboard clients in an appropriate timeframe, could not get materials needed to do my job.
    2 people found this helpful
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