Company Reviews

    Working at ACAP University College

    3.141 ratings in total
    5
    15
    4
    6
    3
    1
    2
    8
    1
    11
    66%
    Rate salary as high or average
    51%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(41 ratings)
    Career development
    3.2(41 ratings)
    Benefits & perks
    2.8(41 ratings)
    Management
    2.8(41 ratings)
    Working environment
    3.3(41 ratings)
    Diversity & equal opportunity
    3.5(41 ratings)
    Ratings for ACAP University College are shared as-is from employees in line with our community guidelines

    Reviews

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    2.0
    Course advisor
    Jan 2026
    Brisbane QLD 40004 to 5 years in the role, former employee
    They dont care about you. Senior Management will work you like a horse for below standard salary
    The good thingsCoffee machine Fellow course advisors and TLs, are extremely lovely and helpful and unite together to boost office morale.
    The challengesSenior management is the problem. Flexibility was frequently threatened or removed as a blanket response to the mistakes of others, rather than issues being addressed fairly or individually, creating a culture of fear rather than accountability. Negative or rude behaviours were dismissed or minimised by management. Excessive micromanagement undermined confidence and caused capable employees to question their abilities. Unrealistic KPI's and expectations where you burn out and then made fo feel like you're a failure if you dont hit them Favouritism. Very little understanding or empathy for working parents; when a child was sick, the response felt accusatory rather than supportive. Overall this place is poorly managed, stress inducing and will break your confidence.
    1 person found this helpful
    1.0
    Call Centre Role
    Nov 2024
    Brisbane QLD 4000former employee
    A company which gives the least and expects the most in return.
    The good thingsNot a lot. It was good years ago but then office politics got in the way.
    The challengesArchaic and inflexible work policy. Office politics know no loyalty. Staff are able to treat each other with no respect with no intervention. No funds for staff events or Christmas parties. Pay is well under the industry standard.
    5.0
    Talent Acquisition Partner
    Dec 2023
    Byron Bay NSW 24811 to 2 years in the role, current employee
    A wonderful workplace to dedicate myself to professionally, and rewarding in that my efforts really have a meaningful impact.
    The good thingsThe flexibility and support from direct management and immediate my team and second to none. Wonderful colleagues, so many fun and diverse characters. ACAP has a dynamic culture and a genuinely purposeful working environment / common goal. Everyone is doing their best and support each other where possible to achieve goals together and share information. Appreciative management where I feel valued!
    The challengesSystems and modern technology could be improved. However, is a work in progress and not ignored.
    4.0
    Lecturer
    May 2023
    Brisbane QLD 40001 to 2 years in the role, former employee
    Lovely co workers, lovely students, My direct managers were amazing too, and very present. Segregated from higher level management so I can not comment on that aspect.
    The good thingsSmaller classes made for fun and more dynamic learning sessions. Peer lecturers were extremely supportive, and the student cohorts always had a great attitude.
    The challengesUsual challenges in this entire industry - not enough recompense for the amount of prep work and grading required to satisfactorily carry out the job.
    5.0
    Senior Academic
    Apr 2023
    Brisbane QLD 40001 to 2 years in the role, former employee
    ACAP is a good place to work and develop a teaching focused career, and ACAP is on a strong growth trajectory and is fast becoming a very significant player in the Australian tertiary education sector.
    The good thingsI had the pleasure of working at ACAP in a senior academic leadership role from 2021 until recently. I very much enjoyed my time there and I have worked in lots of university settings, and I can say that the academic staff at ACAP are among the best I have ever worked with. There is a strong team culture where people support and assist each other and there is a can-do attitude amongst the direct academic staff. I could not have done my job effectively without these wonderful people. ACAP is a private institution so there is always the tension created by having to make a profit to stay in business but having said that the management structure from the Dean up to the CEO understood and supported the academic culture and quality teaching and educational programs. In fact, this was the key focus of the executive, in this regard I have never seen an institution which worked so hard to meet and excel TESQSA requirements, and in my area of Psychology the same effort was put into the APAC accreditation standards for their programs. While my next comment is true of ACAP in general, I am only really speaking for psychology. ACAP psychology programs are among the best available, I was highly impressed with the quality of programs which were exceptionally innovative. This was demonstrated time and time again by how well our honors graduate would do securing their masters level training psychology programs at ACAP and across the country at many different universities. In addition, ACAP has a very favourable staff to student ratio compared to the funded tertiary sector and are pro -student success and staff put effort into mentoring and assisting students succeed in their programs of study.
    The challengesWhile ACAP is a good place to work, it is important to realise it is a teaching focussed institution and while some time is given to research in the psychology staff workload it is not the primary focus. The primary focus of day-to-day academic life is teaching. An academic role at ACAP is the perfect job for people who love teaching and shaping the next generation and like being involved in innovative curriculums and educational pedagogies. I am always a little disappointed to read negative reviews around these kinds of issues as having worked in the university sector for many years, the grass is not always greener in the publicly funded university sector. We have had many senior staff come from the public sector and appreciate the difference in culture, workloads and expectations.
    5 people found this helpful
    2.0
    Sales agent
    Dec 2022
    Sales Agents Reconsider
    The good thingsLongevity if you want it they’ll keep you around
    The challengesThe KPI’s to meet targets are unreasonable, unrealistic and most staff don’t meet them, considering the very average sales salary, relying on commission is important.. something I haven’t found hard to achieve elsewhere. They also change targets whenever even with weeks to go to hit target. The sales management/directive hasn’t been good for close to a year. Things this year went really downhill in leadership.
    1 person found this helpful
    1.0
    Educator
    Nov 2022
    5 to 6 years in the role, former employee
    Don’t work for ACAP. I have seen too many loyal, hardworking staff be treated very badly. Multiple rounds of redundancies with people having to reapply for their roles. So distressing for all departments,
    The good thingsWith more than three rounds of redundancies during the last two years, there are very few good things to say about ACAP. Loyal, hardworking staff have been let go in the most appalling ways. The only focus for management is on Sales and Marketing.
    The challengesWorking for this company means receiving no acknowledgment for your hard work. Key People have left and roles have not been filled which puts extra stress on remaining staff,
    1 person found this helpful
    5.0
    Manager
    Aug 2022
    1 to 2 years in the role, current employee
    Exciting, busy, challenging, but empowering.
    The good thingsGreat team, great people, Organisation focusing on improvement across the board.
    The challengesSome pockets of inertia can be challenging
    5.0
    Finance Analyst
    Jun 2022
    5 to 6 years in the role, former employee
    A great place to work.
    The good thingsCollaborative and friendly environment. Plenty of interesting work and loads of opportunities.
    The challengesSome staff that simply want an easy job and constantly complain. They are few though.
    2 people found this helpful
    1.0
    Lecturer
    Jun 2022
    Steady decline in working conditions
    The good thingsThe team of academics are outstanding. There is a strong collegial relationship amongst academic staff. There is no pressure to obtain grants.
    The challengesThe workload expectations have steadily increased in the past few years, while there has been no increase in pay. The salary is well below industry standard. It is now impossible find the time to make continuous course improvements, or update materials to reflect recent evidence. There is no time or support to do research. There is poor consultation from upper management.
    2 people found this helpful
    2.0
    Lecturer
    May 2022
    3 to 4 years in the role, former employee
    How not to work in an academic role.
    The good thingsACAP have a good reputation in the community built over the years. Strong marketing brand linked to the reputation. Mature students who are motivated to study and achieve their academic goals.
    The challengesManagement strategies were questionable, supportive to some staff, whilst others were not acknowledged. ACAP's focus is on the students solely, to the detriment of staff who were unsupported through difficult times. Workload was unsustainable, impacting research and special project opportunities. Toxic experience of working within a private college, that meant that academic opportunities were not available to academic staff.
    3 people found this helpful
    5.0
    Chief Executive Officer
    Apr 2022
    current employee
    Rewarding, supported, with a clear vision.
    The good thingsACAP is changing education in Australia. Being a part of that vision is both rewarding and challenging. We are here to change things, and we want people who also embrace change. We have a focus on learning & teaching, learning design, student engagement and new projects which reward. If you like this vision you should join. If you don't, then don't.
    The challengesFinding people who want to be a part of a vision, not just those looking for work. Some of the reviews here are from people who want a job and a routine. This is not who we are.
    5 people found this helpful
    5.0
    Team Leader
    Mar 2022
    Less than 1 year in the role, current employee
    My experience with ACAP has been amazing ! I look forward to working here for a long time to come!
    The good thingsVery supportive and inclusive workplace that look after and value their staff! Awesome team members and workplace culture make going into work everyday enjoyable ! Fantastic place to work !
    The challengesExtremely busy and run off your feet at certain times of the year. Due to being such a prestigious high education provider we are constantly inundated with inbound calls
    1 person found this helpful
    5.0
    National Course Advisor
    Mar 2022
    3 to 4 years in the role, current employee
    A very personable experience with an amazing work culture.
    The good thingsACAP is seriously the best employer that I have ever had. I have also previously studied here over 20 yrs ago and loved it so much that I decided to come back to the College 4 yrs ago.
    The challengesThere has been so much growth over the last 4 years so the main challenge was to keep up with the demand for our courses.
    2 people found this helpful
    5.0
    Team Leader
    Mar 2022
    1 to 2 years in the role, current employee
    Tight knit positive team environment
    The good thingsThe support & the work/life balance
    The challengesWould like a higher base wage
    1 person found this helpful
    5.0
    National Course Advisor
    Mar 2022
    Fantastic culture, excellent support for staff and students.
    The good thingsA great place to work. Feels great being able to help students achieve Thier dreams.
    The challengesThere are challenges but are always reviewing and making improvements based on feedback.
    1 person found this helpful
    2.0
    Educator
    Oct 2021
    current employee
    ACAP needs to start creating a culture that aligns with the core values that it uses in it's marketing campaigns and start prioritising the wellbeing of students and staff. People over profit.
    The good thingsThe students are a joy to teach. They are eager and enthusiastic. There are some wonderful staff working at ACAP. The educators, library staff and administrators have shown enthusiasm and commitment to trying to provide the best service possible to students. This does not include authoritarian senior management.
    The challengesWorkloads are absolutely unbelievable. They are larger than any I have seen at other universities. Staff are not consulted on what they would like to teach and expected to take on far too many classes. Some staff had 7-8 different classes to teach across many different subjects. The expectation that an educator can be on top of so many different subjects is unrealistic, not to mention how much marking is expected to be completed in a two week turn around. Staff are being set up to fail with the workloads they are given as they don't have the time or capacity to do a thorough job. It's a real shame as all of the teachers are very passionate and care a lot about the work they are doing. It's ironic to teach students the importance of professional boundaries and the signs of burnout under such conditions.
    3 people found this helpful
    5.0
    Manager
    Oct 2021
    3 to 4 years in the role, current employee
    I would highly recommend working here to anyone.
    The good thingsThe opportunities that I have been given whilst working at ACAP have been second to none. I have found working here to be extremely supportive of anything going on outside of work.
    The challengesNone during my time working at the college
    5.0
    Student Recruitment
    Oct 2021
    Great working environment in a company focused on students and growth.
    The good thingsExcellent team environment that's motivated and collaborative
    The challengesExtremely busy work environment but very rewarding
    4.0
    Senior Lecturer
    Sep 2021
    Great place to work, management can always improve.
    The good thingsI love working here. Many of the older, jaded academics don't know how good they have it here. The students at ACAP are great, the support services it provides to students are some of the best around. I really believe students can get a better education here than at a large university, at least in the Psychological Sciences department. My colleagues are amazing.
    The challengesThere are some management problems, in particular workload issues, academic advancement etc. I do, however, feel hopeful that they are trying to improve these issues. They need to remember to put their own people first, not just students.
    2 people found this helpful
    1.0
    Sessional Educator
    Aug 2021
    Miserable with the occasional spark of hope
    The good thingsStudents were keen to learn and the wonderful sessional educators were great to network with
    The challenges-Management were appalling -Spending weekends not being paid to mark assessments
    4 people found this helpful
    1.0
    Human Resources
    Jul 2021
    former employee
    Underwhelming experience
    The good thingsWork flexibility was a positive. WFH options.
    The challengesManagement are oblivious to their reputation in the market
    1 person found this helpful
    5.0
    Manager
    Jun 2021
    3 to 4 years in the role, current employee
    Challenges, but 100% worth it
    The good thingsFast paced College, with a focus on ongoing and continual improvement. Excellent development opportunities for highly motivated staff.
    The challengesLots of projects, and moving pieces
    2 people found this helpful
    1.0
    Academic Staff Member
    Jun 2021
    A good place to learn what an inefficient, non-communicative hierarchical organisation is like to work for.
    The good thingsThe people on the ground are just amazing. There are wonderful teams that work in IT, EdTech, E-Delivery, student administration, Access Ability, Student Learning Support, the library, and of course, the sessional staff are great too. These people, along with the academics keep the place running smoothly, and made the role worthwhile. I also really enjoyed working with the students. At ACAP, they are from all walks of life and bring their own unique experiences and personalities to class. I really enjoyed these interactions, and that made the job worthwhile and rewarding.
    The challengesThe expectations and workload are unmanageable. The management and executive are unempathic when the staff request alleviation of duties due to being overworked. Even by their own metrics, academics are working above 100% at less pay than any other institution. Academics are often asked to complete additional duties at short notice, which impacts their other roles. This becomes frustrating when you can see this is because of poor time management by senior executives/managers. Feedback is pointless in this organisation. Any information provided is quickly swept under the carpet and not actioned. Promotions and career development are actively discouraged in two ways. Firstly, the system prevents academics from meeting core competencies across all academic areas (research, teaching, administration) by drowning staff in administrative tasks. Secondly, individuals applying for academic promotion need to provide a business need for an academic promotion. Finally, there is a distinct lack of communication from the hierarchy. This is particularly disappointing as the ACAP of old was very inclusive and communicative, with staff often consulted to make key decisions.
    6 people found this helpful
    1.0
    Lecturer
    May 2021
    Less than 1 year in the role
    Disappointing employer that doesn't live up to expectations- avoid where possible!
    The good thingsThe ability to fit your personal life around work life and work from home regularly.
    The challengesACAP was a really disappointing experience; despite the below-industry average pay I was excited about the opportunity to work in academia, but the lack of support or communication from management made this a difficult job. There is also an expectation that you will teach a lot of classes regardless of your interest area and take on additional responsibilities that you may not have realised you were signing up for.
    5 people found this helpful
    1.0
    Academic
    Mar 2021
    A totally uninspiring place to work.
    The good thingsSome very nice admin and library staff who all work very hard.
    The challengesThe senior management (including senior academics) of this organisation are appalling. Their approach is to extract every ounce out of their academic and admin staff they can while giving little (including remuneration) back in return. We were all just cogs in the ACAP machine.
    4 people found this helpful
    5.0
    Marketing Manager
    Oct 2020
    1 to 2 years in the role, current employee
    You really feel like you can make a difference and you are acknowledge for the effort that you put in. Best workplace ever!
    The good thingsInspiring culture, lots of projects, innovative approach, great team and ability to study fabulous courses.
    The challengesNot enough hours in the day, lots of projects
    1 person found this helpful
    4.0
    Sessional Teacher
    Mar 2020
    9 to 10 years in the role, current employee
    Enjoyable teaching roles within an evolving organisation.
    The good thingsAs a sessional online teacher the job gives me a lot of flexibility with my time.
    The challengesAs a sessional teacher there are limited opportunities for career progression and it is difficult to gain a sense of inclusion within the wider organisation.
    3 people found this helpful
    3.0
    Educator
    Mar 2020
    3 to 4 years in the role, current employee
    Love the teaching and students
    The good thingsTeaching, the class size, mature students
    The challengesManagement, non consultative approach
    2 people found this helpful
    1.0
    Teacher
    Dec 2019
    1 to 2 years in the role, former employee
    It's a good place to learn the ropes but move on from quickly or you'll burn out.
    The good thingsNice people, for the most part.
    The challengesThe workload is more than any academic institution I've ever worked at or have colleagues working at. Do not expect to have weekends or evenings to yourself. As a sessional, expect to do lots of marking for free and don't expect any induction.
    7 people found this helpful
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