AIA Australia
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    AIA Australia
    (54 reviews)
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    Company Reviews

    Working at AIA Australia

    3.254 ratings in total
    5
    18
    4
    8
    3
    6
    2
    11
    1
    11
    92%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(53 ratings)
    Career development
    3.3(54 ratings)
    Benefits & perks
    3.5(54 ratings)
    Management
    2.9(54 ratings)
    Working environment
    3.2(54 ratings)
    Diversity & equal opportunity
    3.5(54 ratings)
    Ratings for AIA Australia are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 54 reviews sorted by most recent
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    most recent
    3.0
    Customer Service Representative
    Aug 2023
    Sydney Olympic Park NSW 2127former employee
    Very fast paced environment.
    The good thingsNew starter pack . Includes back pac
    The challengesThe induction was very short. All work and no fun. No sign of Diversity. Alot of products to learn in a short period of time.
    2.0
    Client Development Manager
    May 2023
    Brisbane QLD 40009 to 10 years in the role
    You would only come to AIA if you a desperate as the turn around of staff is like a revolving door
    The good thingsVitality is given to all staff which is a bonus and a great program and the people in the team are great
    The challengestoxic managers who provide nil or limited support but expect a lot from their staff doing everybody's job and not be remunerated for it and if you speak up they push you out.
    6 people found this helpful
    2.0
    IT assistant
    Oct 2021
    run away from this place
    The good thingsPaid courses for future career development
    The challengeswork life balance, staff turnaround
    1 person found this helpful
    1.0
    Marketing Role
    Aug 2021
    Terrible
    The good thingsColleagues and free food.
    The challengesDestructive managers, negativity, HR doesn’t care.
    3 people found this helpful
    3.0
    Business Manager
    Feb 2021
    5 to 6 years in the role, former employee
    A great company, where I grew both personally and professionally.
    The good thingsI learned so much working here both personally and professionally. Their purpose and core values were communicated often.
    The challengesDifficulties were the constant staff turnover
    2.0
    Test Automation Engineer
    Mar 2020
    Less than 1 year in the role, former employee
    If you are desperate then go for AIA, specially testing practice.
    The good thingsYou will get to work on various type of different frameworks depending on the project you are assigned.
    The challengesThe management is not great, too many different hierarchies and always confused. Not a right organization if you are looking for benefits or work life balance. If you are in the good books of the testing practice management and have been working with them closely, then you can work from home as much you want otherwise you are only allowed to do it once in a week. Different treatment between perms and contractor/fixed term employees.
    9 people found this helpful
    5.0
    Manager
    Mar 2020
    Less than 1 year in the role, current employee
    My Mgr is great, my area runs pretty well. I’ve got plenty of flexibility between home and work stuff
    The good thingsRecharge days (extra leave) Working from home / remote working Flexible working hours No dress code - wear what you like Fitness / vitality app rewards / discounts / movie vouchers Location - out of the cbd, close to home
    The challengesSome tech stuff needs updating in some areas Grown quickly so some systems / processes still developing Some managers need more training on how to manage (esp the newer ones)
    5 people found this helpful
    3.0
    Senior Testing Engineer
    Mar 2020
    Less than 1 year in the role, former employee
    Average
    The good thingsFlexibility, friendly and supportive
    The challengesOpportunities to develop and grow
    1 person found this helpful
    4.0
    Product Manager
    Mar 2020
    I enjoyed my job and the manager I had was a1
    The good thingswork life balance, working from home, nice colleagues
    The challengesas a contractor there are always challenges. Some challenges included being located away from the main team in Melbourne, but these are geographical.
    1 person found this helpful
    4.0
    Delivery Manager
    Mar 2020
    1 to 2 years in the role
    Overall happy to work at AIA AU
    The good thingsWork life balance and positive reinforcement by management
    The challengesVolatile industry of insurance
    2 people found this helpful
    2.0
    Technology
    Mar 2020
    former employee
    Look elsewhere
    The good thingsLaid-back environment and nice rooftop
    The challengesPolitics and people are overly-sensitivie
    5 people found this helpful
    5.0
    Client Services Specialist
    Mar 2020
    1 to 2 years in the role, former employee
    I’ll miss it.
    The good thingsIt was an amazing company to work for. The staff were incredible and the managers were just stand outs. I miss them so much because they made it such a comfortable place to be. Unfortunately it was time for me to change my path but I highly recommend this company to work for. They’re amazing.
    The challengesYou do need to have resilience.
    2 people found this helpful
    2.0
    Clams assessor
    Mar 2020
    Less than 1 year in the role, former employee
    Too muck work and would not work here again
    The good thingsflexible and work from home
    The challengesWay to much work, management cannot manage the overload, little support
    3 people found this helpful
    1.0
    Accounts Payable Officer
    Mar 2020
    Less than 1 year in the role
    Lack of communication and encouragement from management in my team made me leave the business.
    The good thingsGood salary and company
    The challengesMicromanagement and under appreciated
    2 people found this helpful
    1.0
    Claims
    Nov 2019
    3 to 4 years in the role, former employee
    If you care about your career and mental health, do not work here.
    The good thingsGreat colleagues and a good culture amongst my peers.
    The challengesImpossible workload, constant complaints from customers who aren't treated fairly, clique leadership who turn on you if you aren't committed to making them look good, lack of decision makers and a culture reluctance to make decisions, ingrained culture of overpromising and underdelivering.
    6 people found this helpful
    1.0
    Insurance Consultant
    Nov 2019
    Toxic place to work
    The good thingsPeople are great. Teams pull together to try and overcome challenges.
    The challengesManagement don’t care about their people. Micromanagement in the worst way. Are unable to adjust processes to account for workload. Uninterested in change or what is happening in the industry or the outside world. Like working in a bubble stuck 15 to 20 years in the past.
    4 people found this helpful
    1.0
    Claims Assessor
    Nov 2019
    Would not recommend anyone to work here
    The good thingsAia vitality was a great perk
    The challengesHigh workload / poor management / no work life balance / they only promote people who have been there for a long time who are not necessarily the most qualified staff for the role.
    3 people found this helpful
    5.0
    Client Services Officer
    Oct 2019
    It was a fantastic place to work and I was very sad to leave.
    The good thingsManagement are incredibly supportive, understanding and encourage growth.
    The challengesCommunication between departments is sometimes a little poor.
    2 people found this helpful
    4.0
    Claims
    Sep 2019
    3 to 4 years in the role, current employee
    Work family
    The good thingsPeople are great, managers are approachable
    The challengesResources are light, work high
    2 people found this helpful
    2.0
    Claims Assessor
    Sep 2019
    Culture and processes needs improvement along with salary
    The good thingsNice people And flexibility is good
    The challengesManagement is poor, systems are slow, processes are long and tedious and bad staff turnover due to significant pressure
    2.0
    Claims Assessor
    Aug 2019
    1 to 2 years in the role, former employee
    Too much work, not enough people !
    The good thingsIts the people that make AIA the place it is
    The challengesVery fast paced, under resourced, no forecasting, promotion based on who you know and not your skills
    1 person found this helpful
    3.0
    Manager
    Jun 2019
    3 to 4 years in the role, former employee
    I enjoyed it- AIA is a good place to work, and I feel I had the opportunity to grow my career.
    The good thingsFor the most part I really loved the people at AIA. There are some really talented people throughout the business. The Excecutive Committee are great and middle managment is fantastic. CEO is a legend.
    The challengesLeadership between the Executives and middle managment, konwn as the \"ELT\" are a mixed bag. Operations in Group Insurance, P&C, Finance and Legal need a complete overhaul. However Retail, Technology and Marketing are fantastic. It's a chaotic and hectic environment, and its time AIA invested in some new Senior Leaders to develop a much more robust strategy, with a \"people first\" focus. The teams are so stretched and exhausted.
    5 people found this helpful
    1.0
    Native Title Lawyer
    May 2019
    Worst experience in my life
    The good thingsSenior management is clueless - hence, it gives a smart employee autonomy to do what they want.
    The challengesTerrible work politics
    2 people found this helpful
    1.0
    Testing Analyst
    May 2019
    Micro management
    The good thingsGood public transport
    The challengesMicro management by the test manager, putting unnecessary pressure on employees to chase unrealistic deadlines. Typical behaviour of non technical test manager with little knowledge around tech stack.
    1 person found this helpful
    1.0
    ICT Department
    May 2019
    All Australia
    Betrayal
    The good thingsLocation is excellent,
    The challengesVicious working environment never experienced such practices before
    2 people found this helpful
    4.0
    Claims Assessor
    May 2019
    1 to 2 years in the role, former employee
    Great culture but needs more focus on workloads
    The good thingsThe culture and health benefits, 1 RDO every 3 months
    The challengesHigh volume workload, not enough staff
    2 people found this helpful
    2.0
    Marketing Executive
    May 2019
    1 to 2 years in the role
    Simply agree with the CEO and you will go far.
    The good thingsConvenient address.
    The challengesThe AIA Australia world begins and ends with the CEO and whatever he finds exciting or uplifting at that moment in time... the rest of the leadership team then says “yes, sir” and does whatever it takes to make him happy.
    6 people found this helpful
    5.0
    Information Technology Manager
    Apr 2019
    The best company to work for.
    The good thingsCulture, People, Teams, Employee benefits, Work-Life balance Of all the companies I have worked for in the last 10 years, AIA Australia is the best in all senses. If the work culture, and work-life balance matters to you, come work with us at AIA.
    The challengesDespite some of the executive's best efforts, the company values are still mere words, and posters, because some others do not discourage behaviors that do not align with the company values. Not a company-wide issue though.
    2 people found this helpful
    2.0
    Group Claims
    Mar 2019
    3 to 4 years in the role, current employee
    Avoid if you care about your Mental Health
    The good thingsFlexible working environment
    The challengesPoor Management that doesn't focus on people. Pointless meetings and organisation. Lots of internal politics and departments don't work together. Frat House environment, where people pass the blame. The company cuts corners where it can, to the point where we dont even have enough desks for people. The IT department dont fix anything. If you raise any concerns with your managers they will ice you out and make you feel isolated
    2 people found this helpful
    1.0
    People & Culture
    Mar 2019
    1 to 2 years in the role, current employee
    Leaders don't walk the talk. Lots of rhetoric but the reality is quite different
    The good thingsFlexibility is really well accepted.
    The challengesLots of empty promises and hyperbole. Complete lack of capability and inspirational leadership. Highly politicised old guard resist any change and are not held accountable. P&C has the lowest engagement survey results of the entire organisation.
    2 people found this helpful
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