Amplifon
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    Amplifon
    (101 reviews)
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    Company Reviews

    Working at Amplifon

    3.0101 ratings in total
    5
    27
    4
    15
    3
    16
    2
    18
    1
    25
    46%
    Rate salary as high or average
    49%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(101 ratings)
    Career development
    2.6(101 ratings)
    Benefits & perks
    2.4(101 ratings)
    Management
    2.7(101 ratings)
    Working environment
    3.0(101 ratings)
    Diversity & equal opportunity
    3.2(101 ratings)
    Ratings for Amplifon are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 101 reviews sorted by most recent
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    most recent
    1.0
    Client Advisor
    Feb 2026
    Sydney NSW 20001 to 2 years in the role, former employee
    Do. Not. Join. You will regret it.
    The good thingsGreat helping clients.
    The challengesLow pay. IT systems & support is a joke. HR & payroll is woeful. Marketing is hopeless. Head office support non existent. Management is only focused on sales. Staff are expendable. You end up just feeling used.
    1.0
    Client Advisor
    Nov 2025
    Newcastle, Maitland & Hunter NSWLess than 1 year in the role, former employee
    Toxic Management who are more focused on themselves then the company.
    The good thingsWorking with some client advisors and audiologists.
    The challengesManagement needs to learn how to manage without gaslighting. Area Supervisor on a power trip. Management toxic. You work hard to achieve budget and dont get respect for it.Definitely be in the union if you apply, because you will need them.
    2 people found this helpful
    1.0
    Store Manager
    Oct 2025
    Wollongong NSW 25001 to 2 years in the role, former employee
    I wanted to help people with hearing loss but hated the revenue chasing & micromanagement.
    The good thingsCustomer interaction
    The challengesPitting other stores, regions & your own team to beat each other to book in appointments (which are people with actual hearing loss). I was under the impression I was actually going to genuinely help people who have one, but it's unfortunately all about revenue for this company.
    3 people found this helpful
    2.0
    Client Advisor
    Sep 2025
    Newcastle NSW 230017 to 18 years in the role, former employee
    Toxic company culture, underpaid with a very heavy task load. Run far away from this company!!!
    The good thingsThe staff at clinic level were great to work with.
    The challengesThe management are toxic, they preach their company values but the values are only there for the sake of having them, they don't follow them. The task load is heavy and they are constantly adding more and the pay is well under industry standards. The clinincs are always understaffed leaving you in a high pressure environment. They over contact their client base and you as a Client Advisor you will have to deal with the unhappy clients. The company culture is terrible. DO NOT WORK FOR THIS COMPANY.
    4 people found this helpful
    1.0
    Customer Service Representative
    Apr 2025
    Perth WA 6000Less than 1 year in the role, former employee
    Wouldn't recommend this job to anyone, very low pay - under $50k base for customer service roles.
    The good thingsNothing good about this role, really boring and low pay
    The challengesLow pay and difficult clients, entitled old people mainly
    4 people found this helpful
    1.0
    Client Advisor
    Nov 2024
    Katoomba NSW 2780
    Not fairly treated.
    The good thingsResponding to application is fast.
    The challengesThe person from the hiring department called and and ask about my situation and when I told her that I am about to give birth she started saying that it is a full time job and she needs to withdraw my application. I also mentioned that I can only work 48hrs due to.my restriction. I felt that due to my current situation of being pregnant and will be giving birth my application was withdrawn. Without going through the inital process.
    3 people found this helpful
    1.0
    Client Advisor
    Sep 2024
    Wollongong, Illawarra & South Coast NSW
    Co-workers were the best part of the job
    The good thingsThe co-workers who I worked with directly in the clinic were fantastic people. This was the only positive experience of the job.
    The challenges- Constantly being micro-managed day in, day out, 8 hours a day. - Actually trying to reach management was near impossible, forget it if you needed an urgent response. - Hearing the words sales, budgets, revenue, data-mining was mind numbing and stressful having to constantly fill these expectations on a minimal pay rate. - Constantly having to travel to other clinics and then having to wait weeks for travel allowance was ridiculous.
    7 people found this helpful
    2.0
    Back Office Staff
    May 2024
    Melbourne VIC 3000former employee
    The company has good plans to grow but the culture is toxic.
    The good thingsLearning opportunities
    The challengesBad company culture - because of toxic culture and lot of politics alongwith skewed management it's difficult for many good employees to work.
    5 people found this helpful
    2.0
    Marketing Role
    Aug 2023
    Melbourne VIC 3000
    Great benefits, but horrible company culture
    The good thingsThe benefits (salary) is great
    The challengesThe company culture is horrible
    4 people found this helpful
    2.0
    Client Services Officer
    Jul 2023
    All Gold Coast QLD
    Terrible pay, but CSO's and Auds were lovely
    The good thingsTeam that I worked in was super nice
    The challengesAbsolutely zero negotiating of salary increase. Absolute minimum wage they could possibly pay.
    5 people found this helpful
    5.0
    Client Advisor
    Dec 2022
    1 to 2 years in the role, current employee
    A good job with good management
    The good thingsGood management Good bonuses Fulfilling work
    The challengesCareer progression is dependent on location
    3 people found this helpful
    3.0
    IT Manager
    Sep 2022
    3 to 4 years in the role, former employee
    I enjoyed working in a fast paced retail environment and learned working with Italian culture.
    The good thingsGood local team in Australia.
    The challengesLocal teams should be trained more to deal with corporate the to address requirements.
    5.0
    Client Advisor
    Aug 2022
    3 to 4 years in the role, former employee
    loved working here, made friends, my boss was great.
    The good thingsClients, support, training,
    The challengesall jobs have challenges which isn't a bad thing. staff that have been there a long time could be a bit gossipy
    3 people found this helpful
    5.0
    Talent Acquisition Adviser
    Aug 2022
    Less than 1 year in the role, current employee
    I have been in the HR team at Amplifon for 6 months and this is by far the best workplace I've been at. Fantastic culture and environment, potential to develop within my career opportunities to work overseas.
    The good thingsManagement, Career Growth, Opportunities, Interesting, Colleagues, Strategy and Vision
    The challengesThe work is challenging but engaging
    3 people found this helpful
    4.0
    Manager
    Jul 2022
    1 to 2 years in the role, current employee
    I have been with the organisation for over 2 years now and have enjoyed the role and what comes with it. Although fast-paced, transformative nature of the company allows you to have a steep learning curve which I find value in. Looking forward to all the new projects and initiatives to be rolled out.
    The good thingsCollaborative team culture New initiatives and projects. Flexibility and ability to balance work and personal life Speed of change and transformation within the business Different styles of stakeholders
    The challengesSpeed of transformation and changes - which I see as a good challenge to have as it allows me to learn on the job.
    2.0
    Client Advisor
    Jul 2022
    7 to 8 years in the role, former employee
    Look for something better suited to your worth.
    The good thingsThe company started of great but it quickly plunged into low pay, and client advisors that have been there 5+ years get the same pay as a new person AND you're expected to train them!
    The challengesquickly plunged into low pay, and client advisors that have been there 5+ years get the same pay as a new person AND you're expected to train them!
    10 people found this helpful
    1.0
    Client Advisor
    Jun 2022
    1 to 2 years in the role, former employee
    Bad career choice .
    The good thingsSadly not a lot… best part was my lovely clients.
    The challengesEverything .. stress was unacceptable with no support from Management.
    6 people found this helpful
    1.0
    Client Advisor
    Aug 2021
    3 to 4 years in the role, former employee
    worse place I have ever worked
    The good thingsGreat working with the other clinic staff
    The challengesHaving to manage everything from outstanding monies to rude clients
    7 people found this helpful
    2.0
    Client Advisor
    Aug 2021
    3 to 4 years in the role, former employee
    Worked with great people but the management was terrible
    The good thingsThe people you were work with are great for the most part and the job itself is easy when you are fully staffed.
    The challengesThe pay is low for the amount of work you do and there has been more and more tasks added to the job. Existing staff get paid less than new hires and are expected to train them. There is constant staffing issues where clinic's are left short staffed so that other clinic's do not have to close or have Audiologist working on their own. Middle management puts no value at all in client advisors.
    6 people found this helpful
    2.0
    Client services officer
    Aug 2021
    3 to 4 years in the role, former employee
    Worst job experience I have had. So glad I left
    The good thingsWracking my brain to find something but can't
    The challengesLow pay and very high expectations Constant changes from managament System used isnt very user friendly Alot expected from Frontline and often goes unappreciated
    4 people found this helpful
    2.0
    Client Advisor
    Aug 2021
    Less than 1 year in the role, former employee
    High expectations from management for less than average pay.
    The good thingsThe clients and assisting them if they had a hearing loss, a positive outcome on the purchase of aids.
    The challengesVery low pay and high expectations of work load, very high KPIs made bonuses hard to achieve, yet they advertise this in the postion description as something positive.
    5.0
    Australia Logistics Supervisor & Project Lead
    Jun 2021
    3 to 4 years in the role, current employee
    Incredibly rewarding & challenging work.
    The good thingsIncredible working environment, and a real opportunity to make a difference to people's lives in providing them with the sensation of hearing.
    The challengesOur HQ is based in Italy, so sometimes a delay between communications AEST & Italian time
    2.0
    Customer Service Role
    Apr 2021
    3 to 4 years in the role, former employee
    Ok short term but no real career progression.
    The good thingsIn the head office - flexibility offered in some departments for good work life balance.
    The challengesLow salary, not much room for promotion but secondments constantly offered for no extra pay. Employees from call centre taken advantage of to do extra tasks for no extra benefits
    1 person found this helpful
    2.0
    Customer service officer
    Dec 2020
    3 to 4 years in the role, former employee
    Never felt more unappreciated for my efforts
    The good thingsWonderful clients, audiologists were usually good to work with. Hours were good
    The challengesUnrealistic KPIs, workload expected doesn't match up with hours worked or salary! Too much to do in too little time! Company claimed to be client driven however they're definitely more money driven. Care more about making the sales than clients overall hearing health
    7 people found this helpful
    2.0
    Client Advisor
    Oct 2020
    Perfect job if you enjoy being under paid and under appreciated!
    The good thingsThe job itself is easy to do, and can go about your day without being micro-managed
    The challenges-no communication -don't value front line staff -don't close over Christmas anymore to give staff a break -criteria for getting bonuses is unrealistic -new employees are hired at a higher rate than current employees and current employees expected to train new staff even though not given "trainer" pay or training on how to train - work load continues to increase but pay does not reflect increased work load -management like to sweep issues under the rug - unrealistic expectations (eg. KPIs) -little support from Head office -entire company lacks motivation and very few people are happy in their job (unless in head office in higher management positions)
    10 people found this helpful
    2.0
    Client Advisor
    Mar 2020
    former employee
    Pay is the below standard for what is expected.
    The good thingsCustomers were lovely and so were any of the staff.
    The challengesWorking with someone who would work her own set times as management weren’t aware. So would take off for personal errands during the day and then leave early sometimes up the 3 hrs before finishing time, though both paid for working the same hours. Made working together a challenge after confronting her about it.
    2 people found this helpful
    3.0
    Customer Service Role
    Mar 2020
    3 to 4 years in the role, former employee
    Grateful for the learning opportunities
    The good thingsGood team of people to work with
    The challengesManagement were difficult and salary was low
    2 people found this helpful
    1.0
    Front Office Receptionist
    Mar 2020
    Terrible , you don’t have a voice
    The good thingsSome friendly staff , some great clients
    The challengesUpper management Cleaning hearing aids Meeting unrealistic KPIs
    3 people found this helpful
    5.0
    Administration Support Officer
    Mar 2020
    current employee
    10 years and still happy to go to work everyday.
    The good thingsFun, friendly enviroment, Great staff, team building, work hard you get opportunity to move jobs.
    The challengesMeeting daily kpi, you have good days and bad days. Everyday is a challenge.
    1 person found this helpful
    2.0
    Customer Service Role
    Mar 2020
    3 to 4 years in the role, current employee
    Would not recommend
    The good thingsThe clients Some flexibility with the right manager
    The challengesLack of management Lots of travel using own car Very little incentive to achieve targets Started off as a good job. But lack of management skills and expectations to travel most weeks, makes it difficult to maintain work life balance with family. Even with recent pay rises the work expectations are too high for the low wages
    1 person found this helpful
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