Great frontline staff, but management support was limited.The good thingsI genuinely enjoyed working with the participants and supporting them in their goals – their personalities, stories and resilience made the work meaningful everyday.
I also appreciated the staff who worked hard and genuinely cared about the wellbeing of the people we supported. The Enrolled Nurse, the admin team member, and most of the Home Care Employees were truly beautiful people who brought warmth, humour, and a dedication to the workplace.
I valued the regular monthly staff catch-ups and the end-of-day celebrations for birthdays or special occasions. These moments created a sense of connection and community, and they were a reminder of the good people who make age care rewarding.
The challengesThey advertised "exceptional support", but no structured support was provided by management team to ensure safe and consistent clinical practice. No clinical governance. No proper on boarding, No job shadowing, No supervision, No stated expectations, No standard documentation. No clear risk pathways.
No timely communication from managers. Goal posts regularly moved shifting expectations which made it difficult to work confidently and consistently. Manager enabled micromanaging behaviours and at times felt reactive and unsafe. Manager had no age care experience which contributed to gaps in guidance and decision making.
These challenges appear to reflect broader systemic issues across the organisation - from board right down to operations – where structured support, governance and clear processes were not established.