Stressful and rewarding, for all the right reasons. However, internal leadership is lacking, leading to major understaffing on every level which pushes the people on the ground to their limits. The good thingsOther people in my position, support workers who understand the issue of the organisation, helping customers/clients when they're in need after hours.
The challengesManagement doesn't understand the breadth of the position and refuses to actually learn - even though after hours handles every region, business hours staff ignored after hours staff and CEO, major internal shake up for after hours that isn't presented to business hours.