Astral Pool Australia
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    Astral Pool Australia
    (7 reviews)
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    Company Reviews

    Working at Astral Pool Australia

    1.17 ratings in total
    5
    0
    4
    0
    3
    0
    2
    1
    1
    6
    43%
    Rate salary as high or average
    14%
    Employees recommend this employer to friends
    Work/Life balance
    1.4(7 ratings)
    Career development
    1.4(7 ratings)
    Benefits & perks
    1.3(7 ratings)
    Management
    1.3(7 ratings)
    Working environment
    1.1(7 ratings)
    Diversity & equal opportunity
    1.7(7 ratings)
    Ratings for Astral Pool Australia are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 7 reviews sorted by most recent
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    1.0
    Customer Service Role
    Apr 2020
    Toxic workplace
    The good thingsthe customers, some staff members... home time and leaving.
    The challengesNo work life balance, overtime is all the time and you are expected to do this or your working life becomes complete hell, excessive work load, no support from senior staff members or from HR, very toxic workplace, very bad culture. Would not recommend
    1.0
    Adelaide
    Mar 2020
    Horrible........just horrible
    The good thingsLeaving, it's such a toxic environment. Want want want more but give you nothing in return
    The challengesManagement have no idea & change the goal posts weekly to suit themselves
    1.0
    Customer Service Role
    May 2019
    loved the customers, role and few co-workers. Poor training and constant request for more training fell on deaf ears.
    The good thingscustomers and co-workers
    The challengeshours, poor communication as well as negative attitudes.
    1.0
    Storeperson
    May 2019
    1 to 2 years in the role, former employee
    Was a great place to work until a new supervisor was employed.
    The good thingsBusy summer season.
    The challengesPoor resources and below par supervisor.
    1.0
    Customer Service Officer
    Nov 2018
    3 to 4 years in the role, former employee
    Wasted time and effort on Astralpoo
    The good thingsMeeting some good people
    The challengesManagement are no help nor do they want to know if there is a problem.
    2.0
    Customer Service Officer
    Apr 2018
    3 to 4 years in the role
    Find something else...
    The good thingsUmmmm... The customer service team and sales rep were nice.
    The challengesMost tasks should be handled by other departments (work overload), too much overtime, constantly dealing with angry customers, lack of support from management, not enough staff to handle the load, and high rotation of staff from both warehouse and customer service.
    1.0
    Customer Service
    Sep 2015
    Less than 1 year in the role, former employee
    The worst place I have worked in 20 years in this industry
    The good thingsThe trade clients with whom I have long standing relationships
    The challengesToxic environment with zero empathy or support from management. Expectations from management that are completely unrealistic - min 5 hours per week free overtime, handling of angry clients etc
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