Australia Post
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    Australia Post
    (838 reviews)
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    Company Reviews

    Working at Australia Post

    3.4838 ratings in total
    5
    247
    4
    227
    3
    140
    2
    95
    1
    129
    83%
    Rate salary as high or average
    65%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(834 ratings)
    Career development
    3.1(835 ratings)
    Benefits & perks
    3.1(833 ratings)
    Management
    3.0(834 ratings)
    Working environment
    3.5(835 ratings)
    Diversity & equal opportunity
    3.7(831 ratings)
    Ratings for Australia Post are shared as-is from employees in line with our community guidelines

    reviews

    Showing 18 reviews for All Brisbane QLD
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    1.0
    Forklift Driver
    Apr 2026
    Brisbane Airport QLD 4008Less than 1 year in the role, former employee
    It's good to be true
    The good thingsWorking with work colleagues.
    The challengesToo many bosses. They all act & communicate differently. It confuses employees.
    1 person found this helpful
    3.0
    Parcel Sorter
    Mar 2026
    Redbank QLD 4301Less than 1 year in the role, former employee
    Work as team Good results
    The good thingsCommunication with work colleagues along with Work as team
    The challengesGetting much experience in different areas
    1 person found this helpful
    2.0
    Van Driver
    Mar 2026
    Pinkenba QLD 4008Less than 1 year in the role, former employee
    Great job, ruthless management.
    The good thingsI really enjoyed the work - autonomous yet part of a team, the camaraderie, and a satisfying feeling of service and achievement.
    The challengesNeed to improve on HR skills - management will use you, then ghost you. They will train you, you'll be acceptable to them, they'll even say "Couldn't have done (the seasonal work) without you" as you walk out, but apply for a regular job there..."not selected" and no one will tell you why. Quite a few positions came up after I left, various fulltime staff wondered why I hadn't been employed, but all I got was the sound of crickets. Am I too old? Don't expect anyone to own up to that. Did I do such a bad job? Such a bad job that "couldn't have been done without me"? I watched fulltime staff play the system, and keep getting away with it, yet all I wanted to do was work...crickets.
    6 people found this helpful
    5.0
    Transport Operations Manager
    Feb 2026
    Redbank QLD 430132 to 33 years in the role, current employee
    Stable Company to Work for.
    The good thingsA great company which opens opportunities to learn various roles within the Business. Managers are willing to be flexible & help employees achieve their goals.
    The challengesA diverse workforce with various age groups, challenges with new technology which provides vital data supporting workloads.
    1 person found this helpful
    3.0
    Customer Service Representative
    Jan 2026
    Brisbane QLD 4000Less than 1 year in the role, current employee
    If I left and had the opportunity to work here again, I would decline. Good experience though.
    The good thingsA lot of assistance from managers, very open minded with what you wear, respectful of diversity, work from home, everyone is pretty friendly.
    The challengesThe pay is not the best for a complaints role. I would prefer $45+ mark to handle these kind of customers. Meeting certain KPI's can be a bit demanding, I like to take my time. Quality over quantity. It can be a little micromanaging (stalkerish).
    1 person found this helpful
    1.0
    Customer Service Representative
    Jan 2026
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Sub par poor experience, could have been better, but definitely not worth it
    The good thingsWorking in the city Pay was above average 4 days work from home, optional but was given
    The challengesKPIs definitely, 480 AHT (average call handle time) to be averaged in a week, given the nature of the calls this is far out of reach and most people rarely touched this target, ones that do struggle to maintain it, if you dont then you get the boot. Micromanagent as well, when I was at work I was constantly getting stared at and being asked what I was doing even though I was doing the work, this was uncomfortable and only made me feel more under pressure. They have an adherence metric too so they will tell when you've gone over a break or not doing a set task at a set time, also they are watching your screens so that is another pointer. A friend of mine who worked there told me they overheard one of the team managers talking about them to other workers behind their back, so that is a pointer no one there promotes a good workplace, despite there so called TIES core values. Towards the end I decided this was not worth my mental health so I threw in towel
    3 people found this helpful
    1.0
    Customer Service Representative
    Nov 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    How to grow a thick skin
    The good thingsNothing was enjoyable apart from the free coffee.
    The challengesTeam Leaders were not effective
    2 people found this helpful
    3.0
    Customer Service Representative
    Oct 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    All call centers after this one will be a breath of fresh air
    The good thingsCoworkers are wonderful, pay is decent, WFH 4 days a week is pretty good. If you like learning new things constantly and don't mind stressful high-volume inbound calls, this is an OK job. Getting trained for the consumer Digital team makes your life so much better.
    The challengesYour experience will vary dramatically depending on who your Team Manager is. Some are very supportive and kind, some are very harsh and KPI focused. Customers are often extremely unpleasant and entitled especially during Christmas/Peak. You get no breaks between calls and all work is expected to be completed during the actual call. Borderline impossible to convert from a casual role to a permanent one.
    1 person found this helpful
    3.0
    Mail Sorting Officer
    Oct 2025
    Brisbane QLD 400015 to 16 years in the role, current employee
    Always on your feet.
    The good thingsfast-paced environments, maintaining accuracy and organization under pressure.
    The challengesAlways on your feet.
    1 person found this helpful
    5.0
    Mail Sorter
    Oct 2025
    Ipswich QLD 430540 to 41 years in the role, former employee
    33years Australia post list of machine work and organisation with moving and collection
    The good thingsLearning different skills
    The challengesGoal setting and more interest in there people
    1 person found this helpful
    5.0
    Motorcycle Postal Delivery Officer
    Jun 2025
    Brendale QLD 45001 to 2 years in the role, former employee
    Great company to work for
    The good thingsDiverse group of people where colleagues can easily turn into friends. Management was easily approachable with very positive attitude and great leader skills. Good salary and you get payed by the minute incase doing overtime.
    The challengesDelivering junk mail is time consuming.
    1.0
    Customer Service Role
    Jun 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Stressful but well-paid role with limited support and high pressure from management.
    The good thingsThe pay, colleagues, and just one in-office day each week
    The challengesGood pay and friendly team, but high-pressure environment with constant difficult calls and little support from management. Heavy focus on KPIs. Many staff leave due to stress and burnout. Not a supportive long-term workplace.
    4 people found this helpful
    1.0
    Truck Driver - HR/HC
    May 2025
    Redbank QLD 43011 to 2 years in the role, current employee
    If I know what I know now, do not apply for this role. You will do better working for other businesses.
    The good thingsTrying to work that out. When you drive out the gate to deliver to metro sites, the road is yours. You are controlled by a scanner and it is your responsibility to ensure that you do make all of your very tight schedule.
    The challengesManagement do not know how to talk to each other. Most managers are a bunch of muppets. Managers think that they are better than anyone else. Very uneducated but will tell you how to do your job.
    2 people found this helpful
    4.0
    Mail Officer mail sorter
    Jan 2025
    Redbank QLD 43011 to 2 years in the role, former employee
    Enjoyed my time here, would return as a casual
    The good thingsLots of hours around Christmas time if your chasing the pay. Work was steady so shift went by fast
    The challengesMachines were hard to come by. Most were not charged properly from other shift. On your feet the whole shift, unless on a forklift
    1.0
    Driver
    Jun 2024
    Brisbane QLD 4000
    What a waste of my time!
    The good thingsI am not sure what to say.
    The challengesUnderstaffed all time. Unskilled management. The whole organisation needs a complete reform.
    7 people found this helpful
    4.0
    Mail Officer
    Jul 2023
    Redbank QLD 4301Less than 1 year in the role, former employee
    Australia Post's exceptional reputation, strong commitment to employee development, innovative approach, and focus on sustainability make it a highly attractive and inspiring workplace.
    The good things1) One of the things that drew me to Australia Post is its strong commitment to fostering a positive work culture. I've heard numerous employees that it truly feels like a supportive and inclusive environment, and that's something I value in a workplace. 2) Customers consistently provide positive feedback about the company's products and services. The numerous testimonials and high customer satisfaction ratings attest to Australia Post's commitment to delivering exceptional customer service. I believe I can attest to this as I am a loyal customer to Australia post and there has been no issues with shipping times or lost products.
    The challengesSkill Gaps: 1) Identifying and addressing skill gaps within the workplace is essential to stay competitive and keep up with company KPI's. 2) Virtual Team-Work Challenges: Working in a virtual environment can present unique challenges, such as effectively managing different teams and ensuring everyone stays connected with new technological software machines.
    2 people found this helpful
    5.0
    Postal Delivery Officer
    Apr 2017
    Brisbane QLD 4000
    Proud to work for Australia Post
    The good thingsGood and flexible hours
    The challengesGetting up early every day means you are tired by Friday
    5.0
    Christmas casual mail sorter
    Sep 2016
    Seven Hills QLD 4170Less than 1 year in the role, former employee
    Pleasant and wish it was for longer than one month
    The good thingsEveryone was so friendly and helpful! The shifts were amazing too not to mention the pay
    The challengesI had never worked in a warehouse environment before but it didn't take me long to settle in because everyone was welcoming
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