Australia Post
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    Australia Post
    (836 reviews)
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    Company Reviews

    Working at Australia Post

    3.4836 ratings in total
    5
    247
    4
    227
    3
    140
    2
    94
    1
    128
    83%
    Rate salary as high or average
    65%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(833 ratings)
    Career development
    3.1(834 ratings)
    Benefits & perks
    3.1(832 ratings)
    Management
    3.0(833 ratings)
    Working environment
    3.5(834 ratings)
    Diversity & equal opportunity
    3.7(830 ratings)
    Ratings for Australia Post are shared as-is from employees in line with our community guidelines

    Reviews

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    2.0
    Motorcycle Postal Delivery Officer
    Apr 2026
    Port Melbourne VIC 32074 to 5 years in the role, former employee
    Never again will I work for a company that leaves me this drained.
    The good thingsI valued the high level of autonomy once out on the route and the opportunity to work alongside down-to-earth, supportive coworkers. From a financial standpoint, the salary loading and availability of overtime were the primary incentives that made the role sustainable for as long as it was.
    The challengesUpper management is the primary issue. There is a heavy emphasis on "safety first" and "Be a Friend" programs during morning talks, but the reality on the floor is a constant pressure to work faster. This creates a contradictory environment where safety is only prioritised after an accident occurs. Micromanagement is frequent, turning a straightforward job into a stressful one. It often feels like management is more concerned with liability and "covering their backs" than genuine employee well-being.
    5.0
    Parcel Sorter
    Apr 2026
    Chullora NSW 2190Less than 1 year in the role, former employee
    Quite enjoyable. would like to work there again.
    The good thingsSafe work culture. Variety of work in duties.
    The challengesMore supervision and help on the floor.
    5.0
    Parcel sorter
    Apr 2026
    Somerton VIC 3062Less than 1 year in the role, former employee
    Great place to work.
    The good thingsThe people were all very helpful and made you welcome. They were also flexible and understanding if you had a appointment.
    The challengesNothing really it was all good.
    3.0
    Parcel Sorter
    Mar 2026
    Redbank QLD 4301Less than 1 year in the role, former employee
    Work as team Good results
    The good thingsCommunication with work colleagues along with Work as team
    The challengesGetting much experience in different areas
    2.0
    Van Driver
    Mar 2026
    Pinkenba QLD 4008Less than 1 year in the role, former employee
    Great job, ruthless management.
    The good thingsI really enjoyed the work - autonomous yet part of a team, the camaraderie, and a satisfying feeling of service and achievement.
    The challengesNeed to improve on HR skills - management will use you, then ghost you. They will train you, you'll be acceptable to them, they'll even say "Couldn't have done (the seasonal work) without you" as you walk out, but apply for a regular job there..."not selected" and no one will tell you why. Quite a few positions came up after I left, various fulltime staff wondered why I hadn't been employed, but all I got was the sound of crickets. Am I too old? Don't expect anyone to own up to that. Did I do such a bad job? Such a bad job that "couldn't have been done without me"? I watched fulltime staff play the system, and keep getting away with it, yet all I wanted to do was work...crickets.
    4 people found this helpful
    3.0
    Parcel Sorter
    Mar 2026
    Bendigo VIC 3550Less than 1 year in the role, former employee
    Has its ups and dows but great physical job.
    The good thingsAll the staff are friendly and willing to help. Once mid november hits the work is full on and heaps of parcels to sort. Great way to keep active wil working as tou can be lifing up to 15kg along and more with multiple people.
    The challengesMiss communications with contracts from head office to new staff. Found out what we orignally signed up for was not wjat we would be working in terms of hours. They verbally offered us casual staff a weekend with additional penalty rates however when the payslip came out we were told that it was incorrectly told and we wouldnt be getting anything extra. Messaging staff on the day asking them to work isnt the most convient thing for people wanting a work life balance.
    1 person found this helpful
    1.0
    Parcel Sorter
    Mar 2026
    Strathfield NSW 2135Less than 1 year in the role, current employee
    Most toxic place i have ever worked at.
    The good thingsNothing good about this company
    The challengesToxic management. So much talk about safety yet nothing in practice they just want to push you and protect themselves
    5 people found this helpful
    5.0
    Christmas casual
    Feb 2026
    Sunbury VIC 3429Less than 1 year in the role, former employee
    Overall a great experience, the Christmas rush was intense but I personally handled it quite well.
    The good thingsGreat environment, lovely co-workers and a good first time job.
    The challengesSome difficulties with customers, usually solved quickly.
    5.0
    Transport Operations Manager
    Feb 2026
    Redbank QLD 430132 to 33 years in the role, current employee
    Stable Company to Work for.
    The good thingsA great company which opens opportunities to learn various roles within the Business. Managers are willing to be flexible & help employees achieve their goals.
    The challengesA diverse workforce with various age groups, challenges with new technology which provides vital data supporting workloads.
    1 person found this helpful
    3.0
    Postal Delivery Officer (casual)
    Feb 2026
    Orange NSW 2800Less than 1 year in the role, former employee
    I was let go when Australia Post rearranged the rounds due to a new delivery system.
    The good thingsGood camaraderie. Good training. Nice hours.
    The challengesTreatment of casuals.
    2 people found this helpful
    3.0
    Customer Service Representative
    Jan 2026
    Brisbane QLD 4000Less than 1 year in the role, current employee
    If I left and had the opportunity to work here again, I would decline. Good experience though.
    The good thingsA lot of assistance from managers, very open minded with what you wear, respectful of diversity, work from home, everyone is pretty friendly.
    The challengesThe pay is not the best for a complaints role. I would prefer $45+ mark to handle these kind of customers. Meeting certain KPI's can be a bit demanding, I like to take my time. Quality over quantity. It can be a little micromanaging (stalkerish).
    1 person found this helpful
    5.0
    Van Driver and Sorter
    Jan 2026
    Lisarow NSW 22505 to 6 years in the role, current employee
    Fast paced, occasioning challenging and fullfilling
    The good thingsTo work Autonomously and love customer interactions
    The challengesWorkplace understanding and respect
    1.0
    Customer Service Representative
    Jan 2026
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Sub par poor experience, could have been better, but definitely not worth it
    The good thingsWorking in the city Pay was above average 4 days work from home, optional but was given
    The challengesKPIs definitely, 480 AHT (average call handle time) to be averaged in a week, given the nature of the calls this is far out of reach and most people rarely touched this target, ones that do struggle to maintain it, if you dont then you get the boot. Micromanagent as well, when I was at work I was constantly getting stared at and being asked what I was doing even though I was doing the work, this was uncomfortable and only made me feel more under pressure. They have an adherence metric too so they will tell when you've gone over a break or not doing a set task at a set time, also they are watching your screens so that is another pointer. A friend of mine who worked there told me they overheard one of the team managers talking about them to other workers behind their back, so that is a pointer no one there promotes a good workplace, despite there so called TIES core values. Towards the end I decided this was not worth my mental health so I threw in towel
    3 people found this helpful
    5.0
    Warehouse parcel sorter
    Jan 2026
    Netley SA 50372 to 3 years in the role, former employee
    Enjoyed being part of a team and the variety of work
    The good thingsEnjoyed working in a warehouse Variety of work Working part of a team
    The challengesNot a lot to be improved
    1.0
    Customer Service Representative
    Nov 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    How to grow a thick skin
    The good thingsNothing was enjoyable apart from the free coffee.
    The challengesTeam Leaders were not effective
    2 people found this helpful
    1.0
    Delivery Driver
    Nov 2025
    South Windsor NSW 27564 to 5 years in the role, current employee
    An unhealthy, poorly run disaster and an outright failure of leadership.
    The good thingsFormal induction, good training, safety is emphasized.
    The challengesToxic environment where the wrong type of people are in charge and favouritism is commonplace, the engagement of unethical behaviours to push you out the door or make you unhappy, even if you do your job well. Their TIES values mean nothing in practice, It's only a company motto.
    6 people found this helpful
    2.0
    Sorter at facility
    Nov 2025
    Tullamarine VIC 3043Less than 1 year in the role, former employee
    Toxic environment ,wrong people on management , Bickering between staff complaints for no reason
    The good thingsGood pay good induction
    The challengesWelfare checks Better management Conflict dispute between staff needed
    4 people found this helpful
    3.0
    Customer Service Representative
    Oct 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    All call centers after this one will be a breath of fresh air
    The good thingsCoworkers are wonderful, pay is decent, WFH 4 days a week is pretty good. If you like learning new things constantly and don't mind stressful high-volume inbound calls, this is an OK job. Getting trained for the consumer Digital team makes your life so much better.
    The challengesYour experience will vary dramatically depending on who your Team Manager is. Some are very supportive and kind, some are very harsh and KPI focused. Customers are often extremely unpleasant and entitled especially during Christmas/Peak. You get no breaks between calls and all work is expected to be completed during the actual call. Borderline impossible to convert from a casual role to a permanent one.
    1 person found this helpful
    4.0
    Seasonal Casual
    Oct 2025
    Strathfield South NSW 2136Less than 1 year in the role, former employee
    Fun and interesting place to work for a casual Xmas job.
    The good thingsWe worked in the international letter section, sorting letters and postcards. It was a pretty straightforward, no-pressure job for 5 hours a day. It's a huge place with a lot going on.
    The challengesWe had to stand for a couple of hours, as the permanent staff were still working and had the chairs. It was also a little hot sometimes.
    5.0
    Delivery Officer
    Oct 2025
    Melbourne VIC 3000Less than 1 year in the role, current employee
    Amazing teams and managers. A great work environment.
    The good thingsGreat team environment Great managers Being taught thoroughly and having great resources online
    The challengesHaving a review on employees who have been at Australia Post for a long time to make sure they are thriving and giving their all in there position
    3.0
    Mail Sorting Officer
    Oct 2025
    Brisbane QLD 400015 to 16 years in the role, current employee
    Always on your feet.
    The good thingsfast-paced environments, maintaining accuracy and organization under pressure.
    The challengesAlways on your feet.
    1 person found this helpful
    5.0
    Mail Sorter
    Oct 2025
    Ipswich QLD 430540 to 41 years in the role, former employee
    33years Australia post list of machine work and organisation with moving and collection
    The good thingsLearning different skills
    The challengesGoal setting and more interest in there people
    1 person found this helpful
    5.0
    Retail Customer Service Representative
    Sep 2025
    Mandurah & Peel WA2 to 3 years in the role, current employee
    Wonderful work environment, so happy to be part of this company!
    The good thingsTraining was a generous period and all the team are so supportive. Perks are great and plentiful! Feel very valued, cared for and having a life outside of work matters to AP too.
    The challengesLack of staff room or staff break room
    1.0
    Parcel Sorter
    Aug 2025
    Bathurst NSW 2795Less than 1 year in the role, current employee
    Toxic environment where employees may fear but do not respect those in charge.
    The good thingsOpportunity to learn new skills whilst providing a good service to customers.
    The challengesTypical toxic environment where the wrong kind of people are in charge where favouritism is rife & double standards are common.
    4 people found this helpful
    4.0
    Postal Delivery Officer
    Aug 2025
    Frenchs Forest NSW 208616 to 17 years in the role, former employee
    Working as part of a team
    The good thingsWorking outdoors job satisfaction
    The challengesWorking in the rain
    2 people found this helpful
    2.0
    Medium Rigid Driver
    Aug 2025
    West Gippsland & Latrobe Valley VIC1 to 2 years in the role, current employee
    Toxic and depressing.
    The good thingsNot a lot to like. Pay was ok, that's about it.
    The challengesPoor management, toxic clicky environment, favoritism.
    3 people found this helpful
    1.0
    Van Driver
    Aug 2025
    Burnside QLD 45601 to 2 years in the role, former employee
    A toxic, mismanaged mess where helpful staff are overshadowed by hostility, chaos, and complete leadership failure.
    The good thingsSome of the staff were genuinely nice.
    The challengesAustralia Post was hands down one of the worst workplaces I’ve experienced. Senior posties were hostile toward new staff for using scanners we were told to use. Management handed out run sheets full of errors, then expected new hires to cover shifts with completely wrong info. StarTrack pickups were constantly misassigned, and we had to deal with the fallout from frustrated customers. Communication from management was non-existent — talking to a brick wall would’ve been more effective. Avoid unless you enjoy being blamed for other people’s mistakes.
    4 people found this helpful
    5.0
    Administration Officer
    Jun 2025
    Melbourne Airport VIC 304522 to 23 years in the role, former employee
    Fun and always look at the positive side of any challenges
    The good thingsDealing with demand enquiries about lost passport
    The challengesWhen given a limited time to physically look for a lost passport with in our system
    5.0
    Project Analyst
    Jun 2025
    All Melbourne VICLess than 1 year in the role, current employee
    Enjoyable and Rewarding Place to Work
    The good thingsThe environment is incredibly friendly and supportive, which makes a real difference in day-to-day work. I feel valued and part of a team that genuinely cares. It’s a great place to grow and contribute.
    The challengesWhile I’m very satisfied overall, one area that could be improved is the pace of internal processes, which can sometimes feel a bit slow due to the size of the organisation. Like many large companies, change can take time. However, the positive culture and supportive team environment make up for it.
    3.0
    Postal Delivery Officer
    Jun 2025
    Sydney NSW 20006 to 7 years in the role, current employee
    Come for the money not the lifestyle.
    The good thingsThere's always overtime available. They won't fire you as long as you are fairly consistent with the rules.
    The challengesNot having control over the length of your day. They treat people like units of production and don't like individuals and big personalities.
    2 people found this helpful
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