Australian Administration Services
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    Australian Administration Services
    (25 reviews)
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    Company Reviews

    Working at Australian Administration Services

    3.425 ratings in total
    5
    9
    4
    4
    3
    4
    2
    5
    1
    3
    48%
    Rate salary as high or average
    48%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(25 ratings)
    Career development
    3.1(25 ratings)
    Benefits & perks
    2.9(25 ratings)
    Management
    3.0(25 ratings)
    Working environment
    3.5(25 ratings)
    Diversity & equal opportunity
    3.4(25 ratings)
    Ratings for Australian Administration Services are shared as-is from employees in line with our community guidelines

    Reviews

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    5.0
    Online Services Officer
    Oct 2024
    Brisbane QLD 4000
    The diversity of roles and responsibilities I experienced with this company allowed me to learn new skills without the need to change employers.
    The good thingsTeam work Fabulous Management support Variety of daily tasks - Staff benefits
    The challengesDid not experience any challenges during my employment
    1.0
    Administration Officer
    Aug 2024
    Melbourne VIC 30007 to 8 years in the role, former employee
    It was haunting towards the end as experienced staff were let go and new staff weren’t properly trained. Management were inexperienced and inept in doing their jobs and it caused a toxic work environment. I would not recommend working for them.
    The good thingsI truly struggled the whole time. There were some staff who made it kind of bearable.
    The challengesInept management. Lack emotional intelligence. Management lack leadership skills. Low level of people management skills. Did not offer adequate training to staff. Poor management caused a toxic work place. I highly recommend not working for this organisation.
    5.0
    Administration Officer
    Mar 2024
    Alstonville NSW 24775 to 6 years in the role, former employee
    love working with anyone job well done and always rewarded passion for work
    The good thingsgood working experiences training
    The challengesno staff overtime and fatigue
    5.0
    Computer Technician
    Aug 2023
    Chermside QLD 40323 to 4 years in the role, former employee
    It was a pleasure for me to working in this company
    The good thingsI feel very comfortible and working on computer
    The challengesSolving of big accounting
    4.0
    Volunteer
    Aug 2023
    Sydney International Airport NSW 20201 to 2 years in the role, former employee
    I need a job
    The good thingsI think you mustly work here
    The challengesI don't challenge you
    2.0
    Insurance Administrator
    Jun 2020
    3 to 4 years in the role, former employee
    Stressful and demoralising.
    The good thingsNice grounds and working environment. Some wonderful older staff who were around when the company was a great place to work.
    The challengesUnprofessional workplace culture. Staff overworked with little compensation. No incentives. Few opportunities for career progression. Management incompetent.
    5.0
    Typist
    Jan 2020
    All Australia
    Multi_talented girl looking for online jobs
    The good thingsGaining knowledge is my hobby, studies as well as grabbing natural things
    The challengesI can do it is main challenge as well as secret is must maintained, nothing will be difficult
    4.0
    Data Entry Role
    Jan 2020
    1 to 2 years in the role, current employee
    Not good cold
    The good thingsMinimum income but can't do somthing
    The challengesCrew but not again so I told take
    4.0
    Officer
    Jul 2019
    Good working environment but poor management
    The good thingsFriendly environment and flexible working hours
    The challengesHigh volume of work resulting to long hours but not paid overtime
    2.0
    Multiple positions
    Nov 2018
    Great first job place but move on once you've proven your worth.
    The good thingsGood for starters into the workforce or industry. Plenty to learn. Start on time and leave on time - no questions asked.
    The challengesCompany driven by low costs so pay increases are extremely hard to come by on the already low salary standard. Company too focused on growth and not enough on stabilising existing issues and improving capabilities and giving back to the people.
    1.0
    Customer Service Consultant
    Apr 2018
    1 to 2 years in the role, current employee
    Not a good experience .
    The good thingswork colleagues are friendly
    The challengesManagement is terrible. Pay package very low and no pay rise every year .Need to take calls for different processes but no benefits and perks except getting a drop by taxi if u finish late shift. Not allowed to take your full paid annual leave at one go and very tensed environment .Have to apply for leave 1 year in advance and is first come first basis. Cannot take leave without pay as well. Only thing good is the Christmas party which is for free .
    3.0
    Customer Services Specialist
    Feb 2018
    5 to 6 years in the role, current employee
    Some great management lots of potential
    The good thingsNew building some flexibility
    The challengesLow salaries inconsistent direction
    1.0
    Administration Officer
    Aug 2017
    7 to 8 years in the role, current employee
    Place is terrible. Management only think of themselves. Pay rises are very rare and when given one its very small
    The good thingsFlexibility. In administration you choose the time you start and have breaks
    The challengesAwful management. No care in the world for their employees
    2.0
    Administration Officer
    Aug 2017
    1 to 2 years in the role, former employee
    Toxic environment known by other employers
    The good thingsRevolving door but easy place to get a start
    The challengesIgnore the politics get your experience and get out
    5.0
    Administrator/Customer Service Officer.
    Apr 2017
    3 to 4 years in the role, former employee
    Interesting.
    The good thingsEnjoyed variety of different tasks. Kept me busy every day.
    The challengesManaging your queue on top of everything.
    4.0
    Insurance consultant
    Sep 2016
    Rhodes NSW 21381 to 2 years in the role, former employee
    Great p[lace to work.
    The good thingsVerity. New office with many facilities.
    The challengesTime frame. legal requirements.
    5.0
    Senior Administration Officer
    Feb 2016
    11 to 12 years in the role, former employee
    Wasnot happy at AAS, so i left and am now employed by Mercer.
    The good thingsGreat flexibility which is good if you have children.
    The challengesVery limited opportunity for promotions and bonuses. Management not the most friendly.
    3.0
    IT Senior Project Manager
    Feb 2016
    It was most challenging, but then I thrive on Challenges!!
    The good thingsAAS is one of the largest Super Administration company, which will give plenty of experience and credential for those who worked at AAS and managed to deliver projects on time on target, which I did. I proved the superior quality of my project management skill.
    The challengesIt is a challenge working at AAS as one has to be fully trained and self sufficient and resourceful to 'survive' working in the AAS environment.
    2.0
    Project Manager
    Feb 2016
    1 to 2 years in the role, former employee
    It was a job in a convenient location
    The good thingsSome good people initially but they left
    The challengesPoor management, lack of direction, self interest, poor teamsmanship
    5.0
    Senior assistant accountant
    Feb 2016
    I was there for 17 & 1/2 years and would love the opportunity to go back.
    The good thingsThe work culture and people are fantastic .
    The challengesTowards the end we had a lot of difficult challenges in my department.
    2.0
    Admin Processor
    Feb 2016
    Just another job..
    The good thingsMy co-workers and tea breaks
    The challengesIncompetent management
    3.0
    Insurance claims administrator
    Feb 2016
    3 to 4 years in the role, former employee
    Good culture but low pay and no recognition.
    The good thingsGood people and culture. Good Christmas party.
    The challengesLow pay, only promote the laziest and inexperienced people.
    5.0
    Customer service specialist
    Feb 2016
    3 to 4 years in the role, current employee
    Great
    The good thingsGreat culture and opportunities
    The challengesHigh volume work due to the large clientele base
    5.0
    Contact Centre Team Leader
    Oct 2015
    I've been there for 20 years, which speaks for itself
    The good thingsThe people
    The challengesWork life balance depending on role
    3.0
    Customer Service Specialist
    Aug 2015
    Challenging
    The good thingsPeople
    The challengesHierarchy
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