Ratings for AustralianSuper are shared as-is from employees in line with our community guidelines
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1.0
Marketing Role
Dec 2025
Melbourne VIC 30007 to 8 years in the role, current employee
Great organisation that has lost is way due to poor senior management leadership without vision.
The good thingsThe people who actually cared.
The challengesHectic restructures every year, if not twice a year. No care for people/employees. Lack of care for members. Terrible investment returns. Embarrassing.
1.0
Case Manager
Jun 2025
Melbourne VIC 30042 to 3 years in the role, former employee
Micromanaged to the second, underpaid for the emotional tollI worked in the claims team arguably the most emotionally demanding area in the entire organization. You’re dealing with grieving families, legal complexity, and life-changing outcomes. You’d expect empathy, trust, support, and fair pay. You get none of it.
Instead, you're micromanaged within an inch of your sanity.
We were forced to use a redundant timer tool called ACTIVE, where every case had to be manually pasted in and clocked despite timestamps already existing in the CRM. It was surveillance for the sake of control. They monitored your movements down to the second, creating an atmosphere of mistrust and anxiety. Every pause, every screen switch, every second you weren't visibly “working” was tracked. It felt like being policed, not supported.
The obsession wasn't with quality or compassion it was speed. Close the file. Hit the metric. Move on. The human side of claims was treated like an inconvenience. Broken systems, outdated tech, poor documentation none of it mattered as long as your numbers looked good on a dashboard.
And for all that? The role was severely underpaid, offered next to no benefits, had no real flexibility, and saw colleagues walking out the door on a regular basis. Turnover wasn’t just high it was constant. People didn’t burn out. They disappeared.
If you care about doing meaningful work and being treated like a human, look elsewhere.
6 people found this helpful
2.0
Case Manager
Apr 2025
Melbourne VIC 30041 to 2 years in the role, former employee
Working as a Case Manager at Australian Super was meaningful and rewarding, but often made difficult by unrealistic deadlines and inefficient systems.
The good thingsWorking as a Case Manager at Australian Super, what stood out most was the sense of purpose in the work. Supporting members through complex and often sensitive claims gave me a real opportunity to make a difference. The team was knowledgeable, and there was a strong focus on compliance
The challengesThe volume of work combined with inefficient processes sometimes made it difficult to provide the level of care and attention each member’s situation deserved
1 person found this helpful
1.0
Project Manager
Mar 2025
Sydney NSW 2000Less than 1 year in the role, former employee
Disappointing not supported and calling out behaviour works against you
The good thingsFlexibility to be able to work from home and be in the office
The challengesCultural issues where bad behaviour is not dealt with by HR
1 person found this helpful
5.0
Marketing
Jul 2023
Melbourne VIC 3000
Positive and overall a pleasant surprise!
The good thingsAustralianSuper has plenty of opportunity for those interested in building a career. If you're positive, engaged and willing to get your hands dirty then you will do well. Due to the culture, working environment and perks, many people do stay for years which can stilt opportunity - however those willing to be challenged and developed in ways other than a title, do well. I was worried about the work being boring and stuffy, but AustralianSuper was a nice surprise.
The challengesSome of the processes can get in the way, but with organisational growth comes opportunities to define new ways of working and management is very willing to hear ideas and feedback.
1 person found this helpful
2.0
Project Delivery
Jul 2023
Melbourne VIC 3000
I've worked for other superannuation organisations that had a real member focus. Australian Super felt like working for a bank rather than an industry super fund.
The good thingsFlexibility in working from home or the office. Nice office environment. Interesting work.
The challengesPoor management behaviours are not dealt with. Organisation is going through a major restructure and staff seem to be unhappy.
4 people found this helpful
5.0
Enablement Lead
Apr 2023
Melbourne VIC 30005 to 6 years in the role, current employee
An amazing place to build a career if you like to be challenged and are comfortable in ambiguity.
The good thingsIncredible company growth, and career opportunities have come from it. Working on big challenging issues for a market leader has been exciting.
The challengesGrowth brings challenges and some have struggled when working in change environments
1 person found this helpful
1.0
Sebnior Business Analyst
Jun 2022
Less than 1 year in the role, former employee
Statrted positive, but went downhil constantly and never uphill.
The good thingsGood people to work with
The challengesUnsupportive management, finger pointing culture, overwork, unrealistic deadlines.
1 person found this helpful
5.0
Senior Analyst
Mar 2022
1 to 2 years in the role, current employee
Great place to work
The good things- excellent work life balance
- management team truly cares about the colleagues and the retirement future of members
- friendly colleagues
- amazing growth of the fund
- guaranteed annual salary increases in line with inflation as long as you meet requirements of the role
The challenges- opportunities for career advancement can be limited in some teams
- can take time to get things done sometimes so need to be patient
- no bonuses for back office staff
2 people found this helpful
5.0
Corporate Services
Jul 2020
3 to 4 years in the role, former employee
A great company to work for
The good thingsWell defined purpose - members first culture
The challengesLots of growth and change makes it challenging, but rewarding
2.0
Sales Manager
Mar 2020
Old fashioned management that need NWOW say for two
The good thingsGreat CEO who leads by example
The challengesTenure hold them back from identifying talent and they will become an incubator of talent for other funds.
1 person found this helpful
2.0
Coordinator
Mar 2020
3 to 4 years in the role
Overall great place to work but P&C needed improvement
The good thingsVery progressive organisation
The challengesUnfortunately lack of support received following several complaints of a poor manager within organisational Capability
1.0
Senior Analyst
Nov 2019
3 to 4 years in the role, former employee
A career dream fulfilled, albeit the most stressful and unhappy 4 years of my life.
The good thingsBeing Australia’s largest superannuation fund, the experience within investment is vast and endless. The investments and strategies undertaken is large and exciting, and should be an encouragement for anyone to consider it as an experience.
The challengesDealing with incompetent and outdated management, who thrive in a highly charged political scene makes working for this fund extremely unpleasant and frustrating. Individual’s skill, experience and capability is undermined and overlooked for those who are favoured by upper management. Positions are taken advantage, and hard working staff compromised with unjustified and unnecessary restructure. And unfortunately, such atrocity is supported and shielded by people and culture.
3 people found this helpful
5.0
Information Technology Project Manager
Nov 2019
1 to 2 years in the role, former employee
Fantastic
The good thingsGreat people
Great environment
Great work life balance
The challengesCan be slow to implement major changes
4.0
IT
Nov 2019
1 to 2 years in the role, former employee
I have learned so much
The good thingspeople , work culture , friendships
The challengessome IT- Projects with not so great Project managers and designers
3.0
Solution Delivery Manager
Sep 2019
Not at all a bad place to work!
The good thingsA lot has been done to create a comfortable environment.
The challengesMany of the processes are yet to mature as the organisation grows at a rapid rate.
1 person found this helpful
5.0
Strategy
May 2019
Great place to work
The good thingsSense or purpose, flexible, fun
The challengesMedium sized firm has less opportunities
3.0
Sales Role
May 2019
former employee
It was a high volume call centre without a friendly atmosphere
The good thingsThe super benefits. There weren’t many goods things I could say about working there. Too much of a divide in the teams
The challengesManagement. Team divide. Not enough help provided when needed
4.0
Solutions Architect
May 2019
1 to 2 years in the role, former employee
Overall good experience if no the best but they have room to improve.
The good thingsWork life balance is great. People are great.
The challengesVery imature in thier processes. Pace of innovation is incredibly slow. Low apetite to change.
4.0
Solution Architect
Sep 2018
Less than 1 year in the role, former employee
Stress free environment with average technical maturity.
The good thingsThe office work environment is fantastic, good quality coffee machine and provisions for breakfast. Has the right feel of not too small and not too big. Has generous super and leave benefits. People very friendly and inclusive.
Digital leadership has good vision and customer centric.
The challengesNot much engineering work done by the permanent staff, most technology build activities are performed by a variety of vendors which is a challenge to control and maintain quality of work. Modern practices like Devops, Automation and Agile are sorely lacking. Risk averse, Decision making feels slow.
5.0
Manager
Jun 2018
Great
The good thingsCulture, Work Life Balance, Embraces and drives change.
The challengesKeeping a great culture as the company grows.
1 person found this helpful
5.0
Recruitment Coordinator
May 2018
Less than 1 year in the role, current employee
An engaging and inspiring culture
The good thingsThe company's culture truly emanates in every decision made. People are committed to achieving excellent outcomes for members in an energetic and collaborative manner. My team are inclusive, happy to help and happy to teach me new things. My time at AustralianSuper has been entirely positive, educational and fun.
The challengesI have had no issues during my time here that my team haven't helped me resolve - a very collaborative environment!
5.0
Product, Brand & Reputation
May 2018
1 to 2 years in the role, current employee
The best place I have ever worked in more than twenty years.
The good thingsA fantastic values led organisation that does that always does what's in the members best interests. Great work life balance. Full of very talented people all working to deliver members their best retirement possible.
The challengesThe organisation is growing rapidly, and having to become mature at many things it hasn't needed to manage before, creating lots of competing priorities.
5.0
Senior compliance analyst
Feb 2018
Less than 1 year in the role, current employee
It's been a great experience
The good thingsGreat culture. People really friendly
The challengesNothing yet. People collaborate really well
4.0
Snr Business Analyst
Aug 2017
1 to 2 years in the role, current employee
Great for work/life balance!
The good thingsFlexibility and family first environment
Nice people!
The challengesThings are slow to move/ get done
Definitely not leading edge in
4.0
Analyst
Aug 2017
Happy with the company but not happy with too many levels of managements within the business unit.
The good thingsBalance work life, pay well to the market
The challengesToo many levels of managements in one business unit and it creates devision and boundaries among team members. Many dont like each other, team leaders dont talk teach other, they are selfish for themselves and not thinking of supporting the team for common achievement or big picture. Give middle management more training on people skills. Restructure the team and work arrangements.
1 person found this helpful
5.0
HR Manager
Mar 2017
1 to 2 years in the role, current employee
Successful organisation with a strong sense of purpose
The good thingsAn organisation that is actually getting stronger and more successful every day.
Great culture, sense of purpose and opportunity to grow. I feel inspired by the purpose and AustralianSuper genuinely supports a diverse workplace and focus on flexible work.
The challengesWith the rapid people growth, the challenge has been change resistance of longer tenure staff.
5.0
Business Analyst
Mar 2017
1 to 2 years in the role, former employee
Challenging but rewarding
The good thingsHigh performing organisation with great people.
The challengesComplete dedication and the willingness to put in the hours and extra hard work to succeed.
5.0
People and Culture
Feb 2017
Great culture, great vision.
The good thingsOne of the best companies I have worked for, supportive and collaborative, with everyone working together to benefit our members. Nice to know you are positively impacting people's lives.
The challengesTypical challenges everyone faces at work.
4.0
Call Centre Consultant
Jun 2016
1 to 2 years in the role, former employee
Ok place to work but just a number
The good thingsMonday to Friday and City access
The challengesShift times and roster
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