Bay Audio
Write a review
    Bay Audio
    (82 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Bay Audio

    2.782 ratings in total
    5
    24
    4
    3
    3
    12
    2
    14
    1
    29
    88%
    Rate salary as high or average
    39%
    Employees recommend this employer to friends
    Work/Life balance
    2.8(82 ratings)
    Career development
    2.7(82 ratings)
    Benefits & perks
    2.7(82 ratings)
    Management
    2.5(82 ratings)
    Working environment
    2.7(82 ratings)
    Diversity & equal opportunity
    2.9(82 ratings)
    Ratings for Bay Audio are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 82 reviews sorted by most recent
    Sort by
    most recent
    1.0
    CSO
    Aug 2025
    Far West & North Central NSW1 to 2 years in the role, former employee
    Used staff to do advertising, no staff would last long.
    The good thingsShort hours, close to home.
    The challengesIt was a sale job not CSO. SM was double standard and slacking off, no support or help the team.
    1 person found this helpful
    1.0
    Customer Service Officer
    Jan 2025
    All Sydney NSW
    Debilitating, exhausting, and mentally taxing.
    The good thingsThe staff in the stores are lovely, but your fellow staff is the only good thing working there. Misery sure loves company, after all.
    The challengesThe upper management are horrible and have only gotten worse since the company was bought by AMPLIFON. They have unrealistic KPIs and constant pressure to perform. Standing all day in one spot is awful, especially because upper management actively disallows doing anything that might make it easier, including walking the storefront. And the constant rejection from people while you try and convince them to come in for a 'free' hearing check takes a toll. You also have random people that come up to you in person to tell you how much they despise you and that you're trying to convince them to come in. Bay Audio has a negative image among people who aren't already their customer base and it's only getting worse.
    5 people found this helpful
    1.0
    Assistant Store Manager
    Dec 2024
    Emu Plains NSW 2750Less than 1 year in the role
    One of the most morally taxing jobs i have ever had. I felt dirty working there. They have no empathy or care for their customers they are just in for the money. Not the people on the frontline, they just work there, but the people in upper management.
    The good thingsSome mangers and clinicians The customers.
    The challengesUnrealistic kpi targets Little to no proper training Unethical sales margins Forced to badger customers for appts. Profit over the well being of customers
    5 people found this helpful
    3.0
    Assistant Store Manager
    Sep 2024
    Doncaster East VIC 3109Less than 1 year in the role, current employee
    It is challenging in aspects of your role and what you do. You have to think fast when doing Sales transactions. The company needs to understand that for someone who has not been in such a role and the environment before should have someone who can teach people correctly without judgement. Depending on your role, people need to understand how to take care of staff members and not make them feel like liabilities.
    The good thingsExcited to work for a new company and work in a store with people. Fantastic to receive gift cards to use for certain brands.
    The challengesGetting people to have a hearing check is good and also can be daunting. It is really important to get that potential customer book in and fitted on the same day is always challenging. It is challenging of your role and what is expected of you, even if you have not been in such a role before and the environment setting on a different outlook. You find that the teaching method is not taught, it is told. You get the feeling that you are not supported enough or have not got the right team.
    5 people found this helpful
    1.0
    Assistant Store Manager
    Aug 2024
    Goulburn NSW 25801 to 2 years in the role, former employee
    The worst year of my life.
    The good thingsAbsolutely nothing. Awful place.
    The challengesNo support. Unrealistic sales targets. Management had no empathy for staff or customers. A company built around exploitation.
    10 people found this helpful
    1.0
    Customer service officer
    Feb 2024
    Bundaberg QLD 4670
    Exhausting
    The good thingsNone to talk about.
    The challengesIt s only challenges. They say your a family but then everyones on their own.
    9 people found this helpful
    1.0
    Manager
    Feb 2023
    Don’t recommend
    The good thingsNone to mention about good things
    The challengesUnrealistic targets to meet
    7 people found this helpful
    1.0
    Customer Service Role
    Nov 2022
    Less than 1 year in the role
    Worst job I ever had
    The good thingsOnly good thing was the pay
    The challengesNo proper training Staff leaving Expected to open the shop and work alone 3 shifts in with no experience
    8 people found this helpful
    4.0
    Customer screening officer
    Oct 2022
    Less than 1 year in the role, current employee
    Clinition
    The good thingsStaff team work heaps help
    The challengesCustmers older people
    1 person found this helpful
    2.0
    Assistant Store Manager
    Sep 2022
    Don't expect to go far, while most of the work force is woman upper management is men only.
    The good thingsWorking with customers Helping people
    The challengesOver priced Sales focused Pressure to perform
    6 people found this helpful
    3.0
    Manager
    Sep 2022
    5 to 6 years in the role, former employee
    I enjoyed working there for my time. It can be very rewarding if you give it your all
    The good thingsMeeting different people and building friendships, and giving people back their lives with their hearing.
    The challengesGreetline, being able to keep moral up within yourself after many no's. It can become very boring and hard on your back and feet.
    3 people found this helpful
    1.0
    Customer service officer
    May 2022
    Less than 1 year in the role, former employee
    Absolutely horrible putting it nicely
    The good thingsNothing good about Bay Audio
    The challengesStandi up job in open shop. Constantly on the greetline (that’s where you make the money pulling people in from the shops) no advertising so this is it. Unrealistic targets that keep going up
    11 people found this helpful
    1.0
    Customer Service Role
    Sep 2021
    Less than 1 year in the role, former employee
    Felt a lot better after I left.
    The good thingsGreat colleagues in and supportive. Learnt a lot about hearing
    The challengesPressure to sell to people who don't need hearing aids. Management provide little to no support Stopping people in the street or shopping centres felt intrusive
    9 people found this helpful
    2.0
    Mobile Screening Officer
    Mar 2021
    A good temporary job.
    The good thingsFlexible working hours
    The challengesNo car allowance or company car, unrealistic KPI’s and commission structure, high staff turnover, no opportunity for career progression.
    6 people found this helpful
    1.0
    Store Manager
    Mar 2020
    1 to 2 years in the role
    unsupportive environment lacking in empathy for the industry that has ongoing life time customers
    The good thingscustomers client engagement
    The challengesstate management - unrealistic targets with no consistent team to maintain or achieve
    9 people found this helpful
    3.0
    Customer Service Role
    Mar 2020
    1 to 2 years in the role
    Even though I fell into this industry by accident I am so grateful I had the opportunity to gain all the knowledge and skills plus it’s helped push me and shape me into a a more efficient and effective employee.
    The good thingsThe people I worked with and the helping change people’s lives
    The challengesSuccessfully doing everything in an 8 hour shift and maintaining that consistency daily, no day was ever the same
    2 people found this helpful
    5.0
    Customer Service Representative
    Mar 2020
    Less than 1 year in the role, current employee
    I really enjoy working at bay audio and would recommend to anyone
    The good thingsGood job Great people Returning to the workforce with bay audio is great
    The challengesOn feet all day Got used to it after a while
    2 people found this helpful
    5.0
    MSO
    Mar 2020
    Have had an amazing time working at the Bay
    The good thingsGreat opportunities
    The challengesYou have to be willing to go the extra mile
    1 person found this helpful
    2.0
    Assistant Store Manager
    Mar 2020
    1 to 2 years in the role
    Love the people can be fun average pay but unrealistic expectations from gigher management.
    The good thingsPeople you work with are good & make the day go bye faster.
    The challengesCEO & higher management expectations are unrealistic.
    3 people found this helpful
    3.0
    Team Member
    Mar 2020
    Rewarding place to work, you can get rewarded for your hard work, but little to no breathing room is given for non-performance.
    The good things- Store team I worked with - seeing lives changes - opportunity to meet some great people - ability to achieve some great rewards through hard work
    The challenges- the rewards through hard work can get quite tough at times. - location based where the store is. Sometimes it’s said location is everything, however, other times, all that seems to be said is that it’s “the mindset” of the individual that affects. Often enough, location isn’t taken in to account with the difficulties that can face you. - standing. Do not take this role on of standing isn’t your fortè. First and foremost the roles is offering hearing checks to build up customer base and fill a clinical schedule. But 90% of the time you’re trying to bring people in. If you have the slightest doubt, don’t go for it.
    6 people found this helpful
    3.0
    Manager
    Mar 2020
    All Australia
    One of the worse jobs I’ve ever had never been under so much stress in my life. If you like pressured and being pushed for alright money then not a bad job
    The good thingsGood money. Helping a customer without ripping them off
    The challengesFinding reliable staff. Management has no idea how to keep staff Trying reach their set targets Working with clinicians
    1 person found this helpful
    3.0
    Customer Service Role
    Mar 2020
    Less than 1 year in the role, former employee
    Challenging but rewarding when you change a life.
    The good thingsChanging people's lives and really seeing the difference.
    The challengesNumbers are unrealistic Mentally exhausting after so many no's
    2 people found this helpful
    1.0
    Customer Service Role
    Mar 2020
    Less than 1 year in the role
    Horrible. Wouldn’t go back ever
    The good thingsMeeting new people and helping g out e general public
    The challengesManagement were horrible. Didn’t give constructive criticism. Horrible to work for
    2 people found this helpful
    5.0
    Store Manager
    Mar 2020
    1 to 2 years in the role, current employee
    The most rewarding role I have ever had
    The good thingsHave been employed with Bay Audio for 2 years, in that time I have had the real pleasure of "changing peoples lives" in the very best way. Small teams in store mean communication is easy to manage. Great perks including travel and monthly/yearly incentives for the right person. No day is the same and it is the highest paid retail role I have had. Another great perk is you are praised out for all the good things you do in store by upper management. Also there is no one in the company that is not accessible by phone or email. Lot's of growth planned for this company and for yourself if you really want it!
    The challengesIf you are time poor or thin skinned this is not the job for you, you need to be focused and driven for the role, you need to make time for daily discussion with your team, especially your clinician, you need to be on the same page or the store itself will not survive let alone you. Fast paced all day every day, and the biggest challenge is pushing yourself outside of your own boundaries and having a great growth mindset.
    1 person found this helpful
    5.0
    Mobile Screening Officer
    Nov 2019
    current employee
    So pleased I made the career move to Bay Audio Hearing Experts
    The good thingsBay Audio is a great company. I came from another industry and the support they have given me has been outstanding I really feel I’m part of a big family and we are all trying to achieve the same goal..changing people’s lives The training was so on par with my role and I was guided through the learning process every step of the way..with management checking in with me along my journey giving me the tools and confidence to perform my job well. There are expectations in meeting k.p.i’s and targets but if you are a self starter and motivated to achieving monthly goals, there are great incentives in place and they are very much in your reach. Being a Mobile Screening Officer I get to be in a different environment every single day , meeting new people and offering them a great health service with a five minute hearing check. It’s such a rewarding job and I love being out in the community and being part of potentially changing someone’s life.
    The challengesI guess the only challenge is some days can be harder than others when asking customers for a hearing check or appointment and you keep getting a No... You have to have a thick skin and stay motivated because you soon will get a Yes..and that is the best feeling.. It’s important to always be in the present with your body language and everything you do in your day...and the challenge you had will soon become a reward
    1 person found this helpful
    1.0
    Customer Service Representative
    Nov 2019
    Less than 1 year in the role, former employee
    Not great
    The good thingsWorking in a shopping centre meant air conditioning
    The challengesConstant pressure to meet unrealistic budget Not being allowed to sit throughout the day. The great divide between the head office management and CSOs
    2 people found this helpful
    3.0
    Customer Screening Officer
    Nov 2019
    1 to 2 years in the role
    Fun for a while but over time becomes a little boring
    The good thingsThe people that you get to meet
    The challengesAchieving set goals that at times are unrealistic
    1 person found this helpful
    2.0
    Store Manager
    Nov 2019
    1 to 2 years in the role, former employee
    Got me to where I am now
    The good thingsTraining team members
    The challengesConstant staff turnover
    1 person found this helpful
    5.0
    Customer Service Representative
    Nov 2019
    1 to 2 years in the role, former employee
    Great friendly rewarding happy workplace,you get out what you put in!
    The good thingsGreat Ladies and Gents we all got on really well lots of fun and laughs acknowlegement of efforts nice easy going working environment happy healthy workplace:)
    The challengesdidn't actually find any challenges as I do like a good challenge!
    1 person found this helpful
    1.0
    Customer Service Officer
    Nov 2019
    Absolutely horrendous
    The good thingsThe lovely customers
    The challengesTruly an awful, cash grabbing company. They talk big about wanting to “help people” but are really just all in it for the money. The whole business structure is focused on sales and getting customers to spend as much money as possible. You will be pushed to sell hearing devices and get as many customers into the store as you can. The job interview process never mentions how sales based the role is. High performing audiologists, managers and head office staff are splurged with bonuses, yearly vacations overseas while everyone else does all the hard work. I hated being there so much that in my last few months working there, I would cry after every shift
    4 people found this helpful
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    All Melbourne VICAll Sydney NSWBundaberg & Wide Bay Burnett QLDFar West & North Central NSWSouthern Highlands & Tablelands NSW