Employees at Big W value the supportive team environment and the great relationships they build with colleagues and customers. Many appreciate the opportunity to develop retail and customer service skills across various areas of the store, along with the flexible working hours and work-life balance that the role offers. The collaborative atmosphere and positive interactions with both team members and customers create a motivating workplace for many staff.
However, there are some potential challenges to consider. Communication from management could be improved, with some employees noting concerns about transparency and consistency in decision-making. Workload expectations can be high, with tight timeframes for tasks and multiple responsibilities to manage simultaneously. Staffing levels may be lower during busy periods, and the role can be physically demanding with long hours on your feet. Additionally, some staff have experienced inconsistent rostering, particularly outside peak trading periods.