Good customer experience in a challenging environment.The good thingsWorking with the customers was, by far, the best part of the job in terms of gaining exposure to diverse challenges and experiences. The NFP sector in Asia Pacific is rich with opportunity and Blackbaud play a key role in the development of the sector.
The challengesWork environment, management, and work/life balance were all major challenges. The relationship was very one-sided. The organisation has grown substantially over the last 10 years and likely matured in terms of a business.