Blackwoods
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    Blackwoods
    (127 reviews)
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    Company Reviews

    Working at Blackwoods

    2.9127 ratings in total
    5
    25
    4
    30
    3
    19
    2
    19
    1
    34
    58%
    Rate salary as high or average
    46%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(127 ratings)
    Career development
    2.8(127 ratings)
    Benefits & perks
    2.7(127 ratings)
    Management
    2.7(127 ratings)
    Working environment
    3.0(127 ratings)
    Diversity & equal opportunity
    3.3(126 ratings)
    Ratings for Blackwoods are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 127 reviews sorted by most recent
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    4.0
    Customer Care Consultant
    Sep 2025
    Cairns QLD 4870Less than 1 year in the role, former employee
    Even in the stressful moments having an amazing team being you is what keeps u enjoying your job and wanting to stay
    The good thingsThe willingness from the team to help teach and guide the newbies even when they backlogged with work. An amazing team and highly recommend them to anyone
    The challengesNot every branch is the same .
    1.0
    Information Technology
    Aug 2025
    Macquarie Park NSW 21132 to 3 years in the role, former employee
    By far the worst place I have worked in my career.
    The good thingsGood salary, office space, location, and amenities.
    The challengesToxic culture, no appreciation for hard work, constant long hours, including Friday nights and weekends. Instead of improving their process, culture, and systems, they lay off those who are willing to collaborate in favour of those who are misleading the leadership to save themselves from their poor performance. Avoid.
    2 people found this helpful
    1.0
    Customer Care Consultant
    Jul 2025
    Canning Vale WA 61554 to 5 years in the role, former employee
    Stay away from this stressful company
    The good thingsThe team you work with the help you survive working here.
    The challengesThe pay, the workload and the team leaders who do not provide any support and always change their mind.
    3.0
    Account Manager
    May 2025
    Northern QLD1 to 2 years in the role, former employee
    If you are seeking support and development this is not the place for you.
    The good thingsFantastic people / team with a focus on supporting the customers.
    The challengesThe overall culture promoted by the business is not a positive one, it presents well with the right buzz words but in reality it is very much focused on what the company wants from you and not a partnership. It is clear that any investment in its people is not about their individual investment.
    5.0
    Senior Engineer
    Jul 2024
    All Sydney NSW3 to 4 years in the role, current employee
    Wonderful team and culture.
    The good thingsVery good management and leadership team.
    The challengesKeeping up with changes.
    5.0
    Content Coordinator
    Apr 2024
    Sydney NSW 20001 to 2 years in the role, former employee
    Absolutely loved working with the Blackwoods team!
    The good things- marketing/design team are great! - good communication - training provided - amazing work/life balance - actually enjoyed going into the office
    The challengestemporary position :(
    4.0
    Customer Service Role
    Feb 2024
    Mackay QLD 4740
    Forever evolving, supporting and fun.
    The good thingsGreat culture, fun atmosphere and supportive work life balance. Ability to advance your career and to also utilise your current skills. Safety focused, good values and autonomy.
    The challengesRetention in a town that is in a mining boom. Some leaders and managers have no self awareness.
    4.0
    Information Technology Support Analyst
    Aug 2023
    Macquarie Park NSW 2113Less than 1 year in the role, former employee
    Good environment and culture
    The good thingsWork Environment and Culture
    The challengesManagement and new opportunities
    1.0
    Customer Care Consultant
    Jun 2023
    Mackay QLD 47401 to 2 years in the role, former employee
    Toxic workplace
    The good thingsNo weekend work & made a couple of good friends
    The challengesPoor management. Expected to go above and beyond for minimum wage. Very cliquey & drama filled. Would not recommend this place of work.
    5 people found this helpful
    4.0
    Team Leader
    May 2023
    Mackay QLD 47403 to 4 years in the role, current employee
    Having such a great team makes coming to work everyday enjoyable. Blackwoods has great flexibility and work/life balance.
    The good thingsI am lucky enough to work with in a spportive team and have a manager who really supports career progression.
    The challengesNot all employees have a supportive team and fair management to build a career.
    3 people found this helpful
    1.0
    Credit Controller
    May 2023
    Carole Park QLD 43003 to 4 years in the role, former employee
    worst toxic place i have ever worked at
    The good thingsNone its all a facade
    The challengesManagement and team leaders are all a click and will do anything to make life unpleasant for you
    5 people found this helpful
    4.0
    Customer care consultant
    Oct 2022
    1 to 2 years in the role, current employee
    Great work place with a lot of career progression opportunities.
    The good thingsI worked with a great team which made coming to work enjoyable.
    The challengesNot everyone has a great team to work with and not all teams worked as well as the one I was in, this at times could be difficult as not everyone was approachable.
    2 people found this helpful
    1.0
    Packer
    Mar 2022
    The highest staff turn over I have ever seen. Disgreceful the way staff are treated by Supervisors and Team leaders!
    The good thingsSome peers were very helpful. Good start and finish times.
    The challengesThere is extremely little interaction from Team Leaders or Supervisors. You have no idea how you are progressing, until you make mistakes. Then you are spoken to like you are 5. It is virtually left up to other staff members to show you how to do things. If you do not get the hang of learning the Computer in 2 days, too bad. Transferred to another department. Thrown in at the deep end with RF scanning guns. Very little training, just expect you to know what to do.
    2.0
    Customer Service Role
    Feb 2022
    I was happy to have the job until the façade wore off and I saw what it was really like: shallow, full of micromanagement, and incompetent leadership.
    The good thingsI enjoyed working with a wide variety of people in my team. I also enjoyed the cleanliness of the workspace.
    The challengesThe management is incompetent and blind to what workers really need to feel motivated and valued in the workplace. There is rampant miscommunication and laziness among the various teams, many of who are relied upon for critical tasks.
    8 people found this helpful
    1.0
    Customer Service Role
    Nov 2021
    3 to 4 years in the role, former employee
    Changes are not communicated before they happen Inequality of management whom had their favourite staff
    The good thingsSome of the staff , canteen on site, staff discount on products
    The challengesStaff not treated equally . Poor communication from management and low pay compared to like work/industry
    9 people found this helpful
    2.0
    Planning Manager
    Apr 2020
    Less than 1 year in the role, former employee
    Management can't do the basics right...
    The good thingsThere are a number of talented staff that want to make a difference and it's a good environment to learn in. Great place to build further experience.
    The challengesThe management team, be it the SCLT, EXCO don't have a sense of unity or purpose. There is no consistency with their approach, zero follow through or vision. This business will struggle to exist in 5 years time.
    2 people found this helpful
    3.0
    Customer Care Consultant
    Mar 2020
    it was ok, sadly growth wasnt easy to be honest and i wouldnt recommend it as the pay is low
    The good thingsyou can make good friends
    The challengeswas pretty easy to work there. they just high expectations and even if you did them they still wouldnt say much
    3 people found this helpful
    5.0
    Credit Officer
    Mar 2020
    Less than 1 year in the role
    I really enjoyed being there.
    The good thingsThe sense of belonging from day one
    The challengesAwkward system. There was unrest due to the proposed redundancies.
    1.0
    Job Description
    Mar 2020
    All Australia
    what's next?
    The good thingsnot much, previous management
    The challengesnew management, no direction
    3 people found this helpful
    5.0
    Customer Care Consultant
    Mar 2020
    1 to 2 years in the role, current employee
    I love my job and my colleagues :)
    The good thingsI genuinely love working here, it has such a great culture and the people are awesome to work with. Have fun everyday.
    The challengesThe job is challenging but also rewarding. I think we have come a long way in the past few years
    1.0
    Manager
    Mar 2020
    3 to 4 years in the role, former employee
    Horrible, reneged on a qualified for bonus
    The good thingsPart of a larger blue chip company
    The challengesPoor results, strategy changes daily, awful customer experience, terrible underperforming culture like a government department
    1 person found this helpful
    1.0
    Labourer
    Nov 2019
    Don't do it
    The good thingsThere are some nice people there
    The challengesIf you are not NZ they don't want to know you
    1 person found this helpful
    4.0
    Specialist
    Nov 2019
    5 to 6 years in the role, current employee
    National sales management at the key account level along with product management
    The good thingsWork life balance, people I work with are great
    The challengesBuilding the customer base back up to where it was
    1 person found this helpful
    1.0
    Warehouse Storeperson
    Nov 2019
    9 to 10 years in the role
    Should have picked my other job option at the time I was hired. Can I have the time I wasted there back please?
    The good thingsLunch breaks, and leaving at the end of the day seeing that place in my rear vision mirror. There are some nice people who are employed there that make time more tolerable.
    The challengesExtremely unsatisfying place to work. Poor upper management. Poor quality of staff. It’s never the right person for the job, it’s the first person for the job. Embarrassing pricing. Very poor team work due to strong KPI focus. No reprimandation of poor performance. very limited ability to climb the internal ladder. No rewards, limited recognition, no bonus for meeting targets, and pay rises...let’s not even talk about that.
    2 people found this helpful
    1.0
    Operations Manager
    Nov 2019
    5 to 6 years in the role, former employee
    Difficult company to work for, with no satisfaction!!!!!
    The good thingsResigning and walking out the door
    The challengesDealing with a company that is mismanaged and no clear direction for the business
    1 person found this helpful
    1.0
    CCC
    Nov 2019
    1 to 2 years in the role, current employee
    Interesting but mentally debilitating environment because of the people
    The good thingsThe challenge is awesome but the management are awful, untrained and a bunch of mean girls.
    The challengesThe management and lack of communication from the company as a whole. Promises that were made to both customers and staff never actually came through
    2 people found this helpful
    1.0
    Storeperson
    Nov 2019
    1 to 2 years in the role, former employee
    Started off enjoyable. Staff take advantage of and exploit cigarette ‘breaks’ to that of non smokers. ‘Equal’ employer, wasn’t really equal.
    The good thingsSome decent and loyal staff members.
    The challengesGetting listened too by management.
    3 people found this helpful
    5.0
    Customer Service Role
    Nov 2019
    1 to 2 years in the role, current employee
    Supportive and friendly place to work
    The good thingsGreat people And management very supportive
    The challengesLots of training and changes
    2 people found this helpful
    2.0
    Inside Sales Consultant
    Nov 2019
    Good people to work with, not for
    The good thingsThe people you work with are great, and there is always something different to do.
    The challengesNot a lot of opportunity to progress, or move sideways. A very “set” organisation
    4.0
    Account Manager
    Nov 2019
    Overall a great place to work
    The good thingsThe culture and the team. Most people within the business are approachable and easy to get along with, the atmosphere is energetic and you never get bored, it’s something new everyday.
    The challengesNavigating through the various departments to get a solution for your customers. Response times are slow and it’s hard to know who or where to go to for help. Communication throughout the business is also lacking.
    1 person found this helpful
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