BT Financial Group
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    BT Financial Group
    (105 reviews)
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    Company Reviews

    Working at BT Financial Group

    2.8105 ratings in total
    5
    22
    4
    21
    3
    13
    2
    13
    1
    36
    79%
    Rate salary as high or average
    46%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(105 ratings)
    Career development
    2.8(105 ratings)
    Benefits & perks
    3.4(105 ratings)
    Management
    2.5(105 ratings)
    Working environment
    3.0(105 ratings)
    Diversity & equal opportunity
    3.4(105 ratings)
    Ratings for BT Financial Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 105 reviews sorted by most recent
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    most recent
    1.0
    Client Account Specialist
    Dec 2024
    Adelaide SA 5000
    Started off great, quickly went downhill once moved to a different team with toxic management
    The good thingsOpportunity to work from home after 6 months
    The challengesTrainers were impatient and pushy. Team manager was unprofessional. Don’t bother raising concerns with higher management and HR as they team up together against you. Strongly felt my concerns were met with deaf ears, and they did not care about my emotional wellbeing or mental health. Glad I left.
    2 people found this helpful
    1.0
    Transaction Specialist
    Jul 2022
    3 to 4 years in the role, former employee
    4.5 years down the drain due to WFH policy change
    The good thingsA high-performance environment The salary was okay and it increases every year. Lots to do and solve
    The challengesThe management has no say if a new policy is rolled out I did not feel comfortable being myself at work I did experience a supportive culture with inclusive and accessible workplaces
    5.0
    Senior Business Analyst
    May 2021
    Great company, great people and flexible hours
    The good thingsWork Life balance, flexible hours, great culture and benefits
    The challengesHigh volume and under staff
    1 person found this helpful
    1.0
    Customer Service Role
    Mar 2021
    1 to 2 years in the role
    Do not work here Unless you are a Special Human Being
    The good thingsYou are drawn in with “perks” that never really eventuate or placate needing your work there
    The challengesNo training , old software , Managers are not helpful, only care about call timing, not recommend
    4.0
    Customer Service Role
    Feb 2021
    1 to 2 years in the role, current employee
    Good career start
    The good thingsworking with nice people in a positive working environment. Great location with nice view and facility.
    The challengeshard to get career development if you are not good at politics even if you are definitely a hard-worker.
    1.0
    Customer Relations Consultant
    Jun 2020
    Less than 1 year in the role, former employee
    Hated working here
    The good thingsGood people to work with
    The challengesCustomers are rude and obnoxious
    4.0
    Wealth Adviser
    Mar 2020
    1 to 2 years in the role, former employee
    Great place to build a career
    The good thingsLocation. Career opportunities. Work environment. Leadership. Training
    The challengesCould not think of any
    2.0
    Consultant
    Mar 2020
    7 to 8 years in the role, former employee
    Career progression is something that only happens if you know the right people
    The good thingsFlexibility with work life balance
    The challengesManagement style is purely reactive and they have no clue what they are doing during CAT events
    4.0
    Insurance Consultant
    Mar 2020
    1 to 2 years in the role, current employee
    Customer focus, high expectations.
    The good thingsGenuine advancement opportunities, a culture of promoting personal and professional development.
    The challengesHighly pressured to fulfill expectations - very tight performance tolerances.
    2.0
    Human Resources Manager
    Mar 2020
    1 to 2 years in the role
    Volatile
    The good thingsExperience gained and the development opportunity
    The challengesToxic culture and lack of life balance.
    2 people found this helpful
    1.0
    Manager
    Mar 2020
    Do not work here
    The good thingsAverage pay, definitely not the best in the market.
    The challengesManagement all Sydney based, brush issues under the rug and silence people who have questions or concerns. You have to work in Sydney to be recognised, advance in your career, or even be remembered
    1 person found this helpful
    5.0
    Team Leader
    Mar 2020
    9 to 10 years in the role, former employee
    I had a great career path with BT and was afforded many opportunities.
    The good thingsMy direct leader was exceptional Loved flexibility in working from home which was great for work/life balance. Loved that my ideas were heard and encouraged. The wonderful people I worked with throughout my career
    The challengesSomw of the career opps were unavailable because I didn't live in Sydney.
    1.0
    Insurance Consultant
    Mar 2020
    Less than 1 year in the role, former employee
    Horrible place to work.
    The good thingsYou are drawn in with “perks” that never really eventuate or placate needing your work there.
    The challengesManagement are bottom line managers and only care about squeezing every cent out of pensioner customers.
    1 person found this helpful
    4.0
    Customer Service Representative
    Mar 2020
    A good job opportunity
    The good thingsA great work environment filled with fun activities and team bonding opportunities
    The challengesVery fast paced, high KPIs
    2 people found this helpful
    5.0
    Project Manager
    Nov 2019
    3 to 4 years in the role, current employee
    Great place to work.
    The good thingsGreat work environment
    The challengesVendors and outsourced employees create unecessary issues.
    1 person found this helpful
    1.0
    Customer Retention Consultant
    Nov 2019
    Traumatising
    The good thingsFriends you make at work
    The challengesTraining was not enough for actual job
    3.0
    Manager
    Nov 2019
    former employee
    Learn fast and build resilience.
    The good thingsYou learn a lot, and spend a lot of time with Senior Managers. Good teamwork across most of the business.
    The challengesThe workload increased exponentially due to the RC, and it became unsustainable and unfair on staff from a wellbeing perspective. The closure of BT Advice was far too rushed as well, and was a poor experience for staff and clients.
    2 people found this helpful
    1.0
    Ex employee
    Nov 2019
    Glad to leave.
    The good thingsMost of it has closed down so that's a plus.
    The challengesFinding a manager who knows what they are doing and is focussed on their current role rather than their own career progression.
    4.0
    Life insurance
    Nov 2019
    Less than 1 year in the role, current employee
    Its been great
    The good thingsthe people i work with has become family
    The challengeshaving to meet strick deadlines with little time available
    1.0
    Compliance Analyst
    Nov 2019
    7 to 8 years in the role
    The environment and work culture got very toxic
    The good thingsI worked with some good colleagues but the management was only focused on work no work life balance
    The challengesIt was all about numbers rather than do best for the clients.
    1.0
    Customer Service Representative
    Nov 2019
    Stressful and soul crushing
    The good thingsGood non pay benifits
    The challengesNo management support and seen as a number and not a human being
    3.0
    Business Analyst
    Nov 2019
    7 to 8 years in the role, former employee
    Good early career experience, highly damaging mentally and emotionally.
    The good thingsIt's a good place to start your career and gain experience, move around departments and get exposure to different areas.
    The challengesRemuneration is really low, and getting worse. Bonus targets were previously 10% of salary, this has been cut to 5%. Salaries are pooled, so individuals are getting less. It's also a political minefield, which can be challenging to avoid. If you have more than 5-7years experience there's no benefit for you working at BT, move on and grow your career elsewhere at a smaller company.
    4.0
    Case Manager
    Nov 2019
    9 to 10 years in the role, current employee
    Good benefits and flexibility with little company care for employees.
    The good thingsFlexibility with hours, work from home arrangements, equal opportunity, free parking
    The challengesHeavy case load double what it should be making it impossible to service those in need properly. Working heavy overtime - no work life balance and high stress.
    1 person found this helpful
    1.0
    Customer Service Role
    Nov 2019
    Not that great
    The good thingsYou meet some friendly team members who make it bearable to work there
    The challengesHorrific management all around.
    1 person found this helpful
    2.0
    Programme Manager
    Nov 2019
    Mixed bag
    The good thingsLot's of smart people to work with.
    The challengesHighly competitive. Little collaborative behaviours. A lot of alpha personalities.
    1 person found this helpful
    1.0
    Consultant
    Nov 2019
    1 to 2 years in the role, former employee
    Toxic and crippling
    The good thingsNone other than some of the people you work with
    The challengesManagement and horrible culture
    2.0
    Planner Assistant
    Nov 2019
    5 to 6 years in the role, former employee
    I was very disappointed.
    The good thingsMy colleague's. Every one was willing to help.
    The challengesTraining was unacceptable.
    1 person found this helpful
    1.0
    Remediation Analyst
    Sep 2019
    Never work with those people again.
    The good thingsThe work I was doing in advice remediation.
    The challengesMiddle management inexperienced and hopeless at their jobs.
    1 person found this helpful
    4.0
    Architect
    Sep 2019
    1 to 2 years in the role
    Great experience and nice people
    The good thingsGreat people and a good culture
    The challengesDecision making can be slow and integration with the broader bank is bureaucratic
    3.0
    Customer Relations Officer
    Sep 2019
    Less than 1 year in the role, former employee
    Would recommend employer but wouldn’t work in a contact centre again
    The good thingsGood benefits such as overtime rates and superannuation, Group insurance perks
    The challengesVery micromanaged in the call centre. Every move is watched including toilet breaks
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