Cash Converters
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    Cash Converters
    (182 reviews)
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    Company Reviews

    Working at Cash Converters

    3.0182 ratings in total
    5
    46
    4
    34
    3
    25
    2
    23
    1
    54
    66%
    Rate salary as high or average
    51%
    Employees recommend this employer to friends
    Work/Life balance
    3.0(182 ratings)
    Career development
    2.8(182 ratings)
    Benefits & perks
    2.6(182 ratings)
    Management
    2.8(181 ratings)
    Working environment
    3.0(182 ratings)
    Diversity & equal opportunity
    3.1(182 ratings)
    Ratings for Cash Converters are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 182 reviews sorted by most recent
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    1.0
    Customer Service Representative
    Jan 2026
    Perth WA 60001 to 2 years in the role, former employee
    This was the worst working environment I have been in I would not recommend working at this company
    The good thingsI enjoyed meeting new people and gaining experience with the company
    The challengesTerrible management inconsistent targets constant changes and no improvement
    1 person found this helpful
    5.0
    Human Resources Role
    Dec 2025
    Perth WA 6000Less than 1 year in the role, current employee
    Good people who like to have fun and get the job done!
    The good thingsA welcoming and supportive team with a well-organised approach. The business genuinely values its people, recognising contributions and ensures good support systems are in place.
    The challengesCashies is a fascinating, multi-faceted business that offers far more than many people realise, and I think some miss the opportunity because of misconceptions.
    3.0
    Webshop Operator
    Jun 2025
    Prahran VIC 3181Less than 1 year in the role, former employee
    My store manager and the team occasionally have conflicts, but I believe he’s a good person. I understand he pushes us to our limits with purpose. I just hope he becomes more aware of the team’s efforts and offers feedback and praise in a more genuine and empathetic way. (I know he’s trying, so much in fact, but sometimes stress gets the best of him.)
    The good thingsMy team are like family to me when I was working at Prahran.
    The challengesAside from dealing with rude customers daily, the store’s targets are quite unreasonable. Each department has its own goal, but commision only apply if the whole store meets its target. So even if you triple your own target, you get nothing if others fall short. Also,I didn’t like the group chat! 🙃
    3 people found this helpful
    5.0
    Manager ER/IR
    Jan 2025
    Perth WA 600011 to 12 years in the role, former employee
    12 years of my life I will always look upon fondly- my second family.
    The good thingsThe amazing culture The vision and inclusivity of the business The common theme that people that work here are genuinely passionate about helping people.
    The challengesThe attitude of people external to Cash Converters that haven’t taken the time to understand the amazing benefits provided to community that Cash Converters offers.
    1 person found this helpful
    5.0
    Business Support Manager
    Nov 2024
    Perth WA 60003 to 4 years in the role, current employee
    Super glad I took the opportunity to work at Cashies
    The good thingsThe culture at Cashies Head Office is amazing. The people are down to earth, friendly and just get the job done. For me, I've been able to work in & with different departments which has made my time at Cashies really interesting, and I've leant and grown as a person. They throw some really great events too!
    The challengesIn my role there's a lot to learn, a lot of policies and procedures to follow however once you've got that down it's fine.
    1.0
    Sales Role
    Oct 2024
    Toowoomba QLD 43501 to 2 years in the role, former employee
    awful would never recommend
    The good thingsWorking with a good selection of products, and some collogues.
    The challengesmanagement don't address issues and expect team members to put up with uncomfortable and unfair situations, will gas light you to make you feel as if you're in the wrong, Manger and Retail manger very toxic relationship, abusing each other all the time. no incentives, make you feel unappreciated and undervalued. Some people get by doing nothing, while others get stuck with all the work load ,poor team work between departments. Little to no support from the management team as they are clicky, they seem to care very little about their employees well being and are very quick to undermine lower tier employees if it benefits upper management. Would rather keep a horrible employee that doesn't give a sh\t about the company and treat the employees that actually care and put effort in like dog sh\t
    2 people found this helpful
    5.0
    Retail Sales Assistant
    Feb 2024
    Fairfield NSW 2165Less than 1 year in the role, current employee
    Good experience and something to remember for awhile
    The good thingsyou can learn anything from scratch
    The challengespatience towards customers
    3.0
    Buys and Loans Manager
    Nov 2023
    Morley WA 60627 to 8 years in the role, former employee
    I loved my job before corporate took over.
    The good thingsWhen we were francise it was awesome, Very strong mangament and great work environment, Then it was taken over and it was a nightmare, management was terrible and so was the higher ups.
    The challengesTrying to get a pay rise for all the hard work that you do.
    4 people found this helpful
    1.0
    Retail Sales Assistant
    Nov 2023
    Brisbane QLD 40005 to 6 years in the role, former employee
    The last 5 reviews are from HR trying as usual to cover up the business woes with fake reviews, the writings on the wall listen to what your staff are saying.
    The good thingsCustomers are great and diverse.
    The challengesManagement and HR or "people and culture" are clueless to the staff turnover and business woes and feed the grinder.
    11 people found this helpful
    5.0
    People & Performance Partner
    Nov 2023
    Melbourne VIC 3000
    Loved it!
    The good thingsCashies is a business where you learn so much! You get to practice skills that are with you for life. The amount of job variety that is made available through a vast network of stores all with multiple departments allows for a wonderful environment to grow. The company has a strong desire to promote from within that has seen a large number of people grow from store management through to multi-site management role as well as other streams such as personal finance, loss prevention (operational assurance) and people & culture (HR). The team take pride in their work for both customers and their team. I will treasure my time at Cashies and definitely encourage people to try it out. I was blessed with fantastic leadership that really made a difference for my career and my life. A big Aussie grown success story!
    The challengesAs with any big corporate business, there are many layers to the organisation and many different functions. This takes a concerted effort, to ensure that the team is united. Whilst having different priorities, all working together to achieve the shared goals. Taking care of the team to take care of the customers.
    5.0
    People and Culture Coordinator
    Oct 2023
    Perth WA 6000Less than 1 year in the role, current employee
    Welcoming, supportive and full of opportunities.
    The good thingsGreat work-life balance opportunities and fantastic office culture, supportive with a focus on learning and overcoming new challenges.
    The challengesIn my role there are a lot of systems to learn, but while this is a challenge it has also lead to some amazing chances at learning and growth in my own knowledge.
    5.0
    People and Culture Adviser
    Oct 2023
    Perth WA 60001 to 2 years in the role, former employee
    My experience working for Cashies was nothing but great. I have never worked for another company which was as diverse and supportive as them. Thank you Cashies for the great experience!
    The good thingsThey provided a supportive and collaborative work environment, and I appreciated the opportunities for professional growth. The team was fantastic, and I’m grateful for the valuable skills I gained during my time there.
    The challengesThe company had many different systems that wouldn’t interfere with one another, however, Cashies was all about improvement and I know everyone has been working hard to improve any inefficiencies, including myself at the time.
    5.0
    People & Performance Partner
    Oct 2023
    Brisbane QLD 40001 to 2 years in the role, former employee
    I loved working @ Cashies, it’s awesome
    The good thingsThe culture is inclusive, fun, collaborative, respectful, with good values, supportive management, great development opportunities and training programs. The remuneration is more than reasonable, their people are important to them and the Cashies team are second to none.
    The challengesSometimes working with the public, however that is similar in all Retail roles.
    5.0
    People and Culture Adviser
    Oct 2023
    Perth WA 60001 to 2 years in the role, former employee
    I loved my team at Cashies, great work/life balance, good benefits and surrounded by passionate people really do care. Although I have moved on since, Cashies built me into the professional that I am today and I appreciate all the opportunities they provided me with throughout my time with them.
    The good thingsAmazing culture, team environment, passionate and proud to have been a part of Cashies family.
    The challengesLarge business, sometimes have silos in teams.
    5.0
    People and Culture Advisor
    May 2023
    Perth WA 6000Less than 1 year in the role, current employee
    Great genuine company to work for. You are not just a number.
    The good thingsGreat office location in Perth CBD Amazing group of people to work with who are collaborative and happy to assist when needed. Huge amount of knowledge sharing and plenty of opportunities to upskill yourself.
    The challengesCurrently in the process of upgrading a lot of systems to be more efficient
    5.0
    Retail Sales Assistant
    Dec 2022
    1 to 2 years in the role, current employee
    Best working environment I have been in.
    The good thingsSupportive workplace and colleagues, amazing boss. One of the most mature workplaces I have worked in.
    The challengesWhen its busy it is full on, but you always have other staff members who are willing to help
    1.0
    Retail Sales Assistant
    Nov 2022
    Less than 1 year in the role, former employee
    Worst job ever. Management very poor. Toxic enviroment. I would never work at Cash Converters Cairns.
    The good thingsNothing good to say.
    The challengesPoor management. Toxic work environmet
    1 person found this helpful
    1.0
    Manager
    Oct 2022
    1 to 2 years in the role, former employee
    Don't work in their loans team
    The good thingsThe training was awesome, the management was extremely toxic. Their personal finance department is just another call centre that over works employees who are on a bad wage
    The challengesCompany flexibility and management
    5 people found this helpful
    2.0
    Head Office Staff
    Sep 2022
    Less than 1 year in the role, current employee
    Nice view looking out. Bad view looking in.
    The good thingsGood staff discount. Nice new office, great end of trip facilities, short walk to the train station and bus station. Kitchen and breakout space is awesome! Understaffed, so you can get hired pretty easily. If you keep your head down and just do the minimum you can stay here for years. If enough people leave you will get a promotion, they let anyone be a manager. It's a good job to have while you look for other career opportunties.
    The challengesSo much double handling, you rely on key people to get things done, instead of good systems. L&D delivery is stuck in the 00s, very basic staff development available. Some people cruise by doing nothing, while others get stuck with all the work. poor team work between departments. Anyone with any spark ends up going, just like the review said in Feb 21, if you "don't fit the mould you won't do well." Turn over and workloads are really high. There's just a flat, depressing vibe in the air. Head office wrote the values, but they don't live by them.
    5 people found this helpful
    5.0
    Department Manager
    Mar 2021
    1 to 2 years in the role, former employee
    Loved this place, Shame I had to move
    The good thingsLoved everything about this Job. Staff amazing & fun. Never a dull Moment or day the same.
    The challengesSame as most jobs, nothing really to complain about.
    2 people found this helpful
    1.0
    Administration Role
    Feb 2021
    If you don't fit the mould you won't do well
    The good thingsNice office with lovely staff
    The challengesLack of diversity and understanding when it comes to those with disabilities
    5 people found this helpful
    1.0
    Buys and Loans Operator
    Jan 2021
    Less than 1 year in the role
    Management is shocking, there 2ic is very unprofessional around customers. Wouldn’t recommend working for this company.
    The good thingsSome of the staff were great to work with
    The challengesLack of training they pretty much throw you in and than it’s like a pack of wolves fighting for sales.
    4 people found this helpful
    1.0
    Sales Assistant
    Apr 2020
    Less than 1 year in the role, former employee
    Terrible
    The good thingsThe different stock
    The challengesThe management and overall running of the business
    4 people found this helpful
    1.0
    Buyer
    Apr 2020
    Less than 1 year in the role
    I’m just a number.
    The good thingsCo-workers were amazing to work with
    The challengesThe way that the higher-up makes you feel undervalued, very unappreciative of the hard work you put into the job. No communication.
    6 people found this helpful
    1.0
    Customer Service Representative
    Mar 2020
    Less than 1 year in the role
    Overall a very poor experience within a decent team that is managed by leadership that is barely able to get dressed in the morning.
    The good thingsThe people you work with are for the most part in the same boat as you are. By the way it’s a boat with many holes and the management team only has the skill set to plug the holes with tissue paper.
    The challengesMeeting targets that are unreachable within a team that is too large and then trying to juggle the task of managing sales with merchandising of which most staff only focus on sales.
    5 people found this helpful
    4.0
    JEWELLLERY assistant
    Mar 2020
    Good company, good management and pleasant working environment which I enjoy.
    The good thingsA well set up store with a wide variety of items for sale on the retail floor and jewellery department under good management
    The challengesLearning the new system which is the direct opposite to systems I have been trained in that provides for fair accreditation of sales and customer leads. Having to always ask manager or senior staff for every discount approval. Losing sales to another staff in unfair circumstances due to the system setup relating to password protection.
    3 people found this helpful
    2.0
    Sales Role
    Mar 2020
    former employee
    Like any big company only care about the bottom line and not about the staff.
    The good thingsDifferent stock items sold within the shop
    The challengesMeeting the high expectations of unrealistic kpi’s
    3 people found this helpful
    5.0
    Store Manager
    Mar 2020
    5 to 6 years in the role, current employee
    Best job ever!
    The good thingsThey are genuine about their people and their customers. They deliver on promises made and continue to grow and develop their people for internal progression.
    The challengesChances for progression
    2 people found this helpful
    2.0
    Sales Consultant
    Mar 2020
    3 to 4 years in the role, former employee
    Very much relaxed job
    The good thingsWork life balance. Flexible
    The challengesSales target in some months
    1.0
    Assistant Manager
    Mar 2020
    3 to 4 years in the role, former employee
    Dead end job
    The good thingsDecent employee discount
    The challengesChallenging customers, very little training
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