6d ago
6d ago
Cash Converters
(182 reviews)
Company Profile
Company overview
Website
Industry
Specialty Retail
Specialities
Second-Hand Retailer, Personal Finance Solutions, Pawnbroking
Company size
1,001-5,000
Primary location
L11, 141 St Georges Terrace Perth WA
Cash Converters is Australia’s biggest second hand retailer and sub-prime, non-bank lender listed on the Australian Stock Exchange. We’re a proudly homegrown Australian business that has been making life possible for our customers since 1984, which is when we opened our very first store in Victoria Park, WA.Since then we’ve come a long way, celebrating more than 40 years of success in retail, pawnbroking, and personal finance. Cash Converters is an ASX-listed international company with over 680 stores worldwide, having more than 150 stores in Australia, 22 owner-operated and franchised stores in New Zealand, and more than 500 franchise and owner-operated stores overseas.
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Reviews overview
3.0182 ratings in total
5
46
4
34
3
25
2
23
1
54
66%
51%
What’s it like working at Cash Converters?
AI summary of recent reviews
Cash Converters is frequently praised for its inclusive and supportive culture, particularly in the head office environment. Employees value their supportive colleagues and the family-like atmosphere, along with numerous learning opportunities across different departments. The company is also recognised for providing good work-life balance with flexible scheduling options.
However, employees note some areas for improvement, including inconsistent management approaches across different locations and challenging sales targets with the current commission structure. The company's multiple systems can be complex to learn, and some staff members report uneven workload distribution among team members. The business is actively working on upgrading systems to improve efficiency.
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Recent reviews
1.0
Customer Service Representative
Jan 2026Perth WA 60001 to 2 years in the role, former employee
This was the worst working environment I have been in I would not recommend working at this company
The good thingsI enjoyed meeting new people and gaining experience with the company
The challengesTerrible management inconsistent targets constant changes and no improvement
5.0
Human Resources Role
Dec 2025Perth WA 6000Less than 1 year in the role, current employee
Good people who like to have fun and get the job done!
The good thingsA welcoming and supportive team with a well-organised approach. The business genuinely values its people, recognising contributions and ensures good support systems are in place.
The challengesCashies is a fascinating, multi-faceted business that offers far more than many people realise, and I think some miss the opportunity because of misconceptions.
3.0
Webshop Operator
Jun 2025Prahran VIC 3181Less than 1 year in the role, former employee
My store manager and the team occasionally have conflicts, but I believe he’s a good person. I understand he pushes us to our limits with purpose. I just hope he becomes more aware of the team’s efforts and offers feedback and praise in a more genuine and empathetic way. (I know he’s trying, so much in fact, but sometimes stress gets the best of him.)
The good thingsMy team are like family to me when I was working at Prahran.
The challengesAside from dealing with rude customers daily, the store’s targets are quite unreasonable. Each department has its own goal, but commision only apply if the whole store meets its target. So even if you triple your own target, you get nothing if others fall short. Also,I didn’t like the group chat! 🙃
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