Centacare
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    Centacare
    (131 reviews)
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    Company Reviews

    Working at Centacare

    2.9131 ratings in total
    5
    30
    4
    27
    3
    15
    2
    23
    1
    36
    73%
    Rate salary as high or average
    50%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(130 ratings)
    Career development
    2.8(131 ratings)
    Benefits & perks
    2.8(131 ratings)
    Management
    2.6(131 ratings)
    Working environment
    2.9(131 ratings)
    Diversity & equal opportunity
    3.1(131 ratings)
    Ratings for Centacare are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Clinia aged care assesso
    Oct 2025
    Golden Beach QLD 4551Less than 1 year in the role, former employee
    Very frustrating and with no support unable to do a good job.
    The good thingsHelping people get the care they need.
    The challengesLeft to fend for yourself with no support or any assistance.
    1 person found this helpful
    3.0
    Support Worker
    Sep 2025
    Brisbane QLD 40002 to 3 years in the role, former employee
    The company's management was pretty bad and only handful managers could do their jobs properly.
    The good thingsYou can have a good experience as a support worker's duties and care. All the clients were really appreciative and you feel so rewarded.
    The challengesThe management and roster team were disorganised. Support workers were always the victim of their mismanagement and stuck between clients and company's miscommunications.
    1.0
    Community Support Worker
    Jul 2025
    Hervey Bay & Fraser Coast QLDLess than 1 year in the role, former employee
    To be avoided. Perhaps a good start for someone inexperienced or uneducated but not for anyone with experience, options or anyone professional.
    The good thingsFair wages, 'some' good staff and management.
    The challengesGossiping, bickering, backbiting. Ineffective or non-existent measures to correct it.
    1 person found this helpful
    1.0
    Community Support Worker
    Jul 2025
    Hervey Bay & Fraser Coast QLD1 to 2 years in the role, former employee
    Please source another agency to work for.
    The good thingsThere is nothing good to describe with this company
    The challengesCentacare continually put workers in significant danger with limited risk and safety tools implemented. Management is in Brisbane with irregular visits and understanding of the housing program in the fraser coast region, This allowed the housing manager to run her own show. The work culture is horrendous with significant staff turn over and gossip.
    1 person found this helpful
    5.0
    Case Manager Level 1
    Mar 2025
    All Gold Coast QLD4 to 5 years in the role, current employee
    A rewarding journey within the company with supportive and insightful mentorship, cultivating professional growth
    The good thingsThe objective of the organisation - Care for vulnerable people Inspirational colleagues with determination to make a positive change and improve quality of life for the clients Dependable inter-departmental collaboration to achieve goals and overcome challenges. Great work/life balance Flexibility
    The challengesnothing to add here.
    5.0
    Counselling Practitioner
    Jan 2025
    Southport QLD 42155 to 6 years in the role, current employee
    Thriving & supportive workplace culture!
    The good thingsLeadership team at Southport have created a thriving and supportive workplace culture. Frequent professional development, supervision, excellent risk management processes, contemporary work space, practitioner wellbeing respectfully regarded. Provided encouragement and opportunities to grow.
    The challengesThe services are unfortunately in high demand so at times work load can be high however Leadership now manage this well.
    1.0
    Office Staff
    Jan 2025
    Brisbane QLD 40005 to 6 years in the role, former employee
    Until new management came in and long term staff left in extremely high volumes the job was great. The new upper management team have created a toxic environment.
    The good thingsKnocking off for the day, colleagues, leaving Centacare
    The challengesManagement, they have no understanding are unapproachable, do not uphold the company motto of ‘care is our calling’ Upper management hired friends to fill higher positions and make decisions that are detrimental to ground level staff and clients
    5 people found this helpful
    2.0
    Support Worker
    Jan 2025
    Loganholme QLD 4129
    Drama and very poor management, go somewhere else
    The good thingsgreat clients, opportunities to pick up shifts if you are liked
    The challengesmanagement were terrible and untrained
    4 people found this helpful
    1.0
    Support Worker
    Jan 2025
    Brisbane QLD 4000
    Unprofessional. Not good for employees.
    The good thingsThe clients. Some of the staff but those ones were smart enough to move on. I can't really say anything else.
    The challengesHR is an absolute mess. Very unprofessional. Highly unorganised. Promise but never delivery. High staff turnover within the company in general - what does that tell you?
    3 people found this helpful
    2.0
    Mental Health Support Worker
    Feb 2024
    Brisbane QLD 40001 to 2 years in the role, former employee
    Mental Health Support Worker, more like Domestic Cleaner
    The good thingsThe clients are lovely to work with.
    The challengesManagement and rostering. Poor working conditions. Low pay rate. High turn over rate.
    8 people found this helpful
    2.0
    Support Worker
    Nov 2023
    Brisbane QLD 4000
    Unfortunate that this role didn’t live up to my expectations.
    The good thingsClients are overall lovely and grateful for support. Good training at commencement of role (a weeks worth of paid training). Some of the managers/staff were nice and genuinely care.
    The challengesEmployed as a support worker but they have a LOT of domestic assistance shifts. You feel like a cleaner more than a support worker at this organisation. At times you can clean up to five homes a day in very hot conditions- most clients do not put the fans/air-conditioning on or sometimes even open their windows. Pay is substandard and not competitive with other organisations. Staff turnover is high which can impact morale. Shifts can be all over the place (lots of driving) and you can have breaks of an hour and a half/two hours etc. in between clients.
    10 people found this helpful
    5.0
    Human Resources
    Sep 2023
    Whyalla SA 5600Less than 1 year in the role, current employee
    Centacare is a caring not for profit organisation who care about their staff and clients. It really is a great place to work!
    The good thingsFantastic place to work, with a great working culture, supportive work-life balance, incredible benefits and professional development opportunities
    The challengesFunding based models
    5.0
    Family Counsellor
    Dec 2022
    A good atmosphere to work in.
    The good thingsGreat team atmosphere, excellent communication between all levels of the workforce. Management is approachable. Great professional development.
    The challengesAt the time outreach vehicles were too small for travelling on the roads to the rural and regional communities we visited.
    1.0
    Clerical Officer
    Oct 2022
    1 to 2 years in the role, former employee
    An organisation without identity or direction
    The good thingsPermanent positions are available
    The challengesAppallingly poorly run, disregard of employees
    7 people found this helpful
    2.0
    Support worker
    Sep 2022
    3 to 4 years in the role, former employee
    When you say that you are on light duties you can’t basically do anything as most of the task in this job is all physical. When I first started I did not expect the cleaning part of it as they expect you to clean like a professional Cleaner. The pay is too low as you don’t get the hours. Terrible management and managers. I won’t be wasting my time working for this company.
    The good thingsYou get to know the clients and have a break in between jobs. You know that a difference has been made once you leave the client’s home.
    The challengesThe domestic Assistance is difficult in Summer as it is too hot. Driving around is tiring too Management is horrible
    3 people found this helpful
    1.0
    Disability Support Worker
    Mar 2022
    Less than 1 year in the role, former employee
    Centadontcare
    The good thingsInduction training very thorough and got some useful experience
    The challengesTOXIC blame culture, constant issues with pay not being right very unfair and management lack the skills to support staff with their workloads. Extremely high staff turnover in Moreton Bay region due to burnout and lack of support which ultimately puts client care at risk. Managers who gaslight you instead of supporting if you have a problem and find a reason to blame you instead of taking on any constructive feedback. You spend your day filling in endless paperwork and cleaning rather that providing support to the clients.
    9 people found this helpful
    4.0
    Senior Administration Officer - Accounting & Finance
    Feb 2022
    3 to 4 years in the role, former employee
    In the world of Bookkeeping, Accounting & Finance there is only scenarios and situations no challenges.
    The good thingsThe smile of our clients and colleagues faces every time I completed and address Bookkeeping, Finance & Accounting issues.
    The challengesChallenges has never been in my vocabulary, there are only different scenarios and situations that needs to be addressed uniquely.
    1.0
    Service Delivery
    Jan 2022
    Horrible management in Brisbane North
    The good thingsClients are lovely.
    The challengesPoor, ignorant and arrogant leadership in Northside. Very bad management skills, lack of training, worst team leaders, toxic environment. Management do not care and support staff. They can just keep workers on the road to do services and don't really care what they need. There is no chance for career development. Management avoid conflicts and do not listen to you.
    8 people found this helpful
    2.0
    Service Delivery
    Jul 2021
    3 to 4 years in the role, current employee
    Work life balance is fair, poor leadership, zero to no training, no career growth opportunities, tick and flick company, wouldn’t recommend.
    The good thingsWork life balance, average salary.
    The challengesToxic office environment, poor leadership, over inflated egos, no succession planning or personal development.
    4 people found this helpful
    2.0
    Labour department
    Jun 2021
    1 to 2 years in the role, former employee
    Never recommend as an employer
    The good thingsPay was good as well as working in a good team
    The challengesHow higher management treat staff is awful.
    1.0
    Administration Role
    May 2021
    Until recently when management changed over on the Northside of Brisbane, it was a great place to work for. Now, I am just a number. Not a person. Not many employees enjoy working under the new management which took place nearly 4 years ago.
    The good thingsThe location is good. Clients are lovely. I work knowing i get to deal with these clients.
    The challengesManagement have no compassion. It's disappointing really.
    7 people found this helpful
    1.0
    Manager
    Apr 2021
    1 to 2 years in the role, former employee
    I strongly suggest working else where.
    The good thingsCareer opportunities if you can play the game.
    The challengesSenior and executive management is terrible, they don't care about people. Have no idea what they are doing, make promises and never follow through and treat people appallingly. A lot of unhappy staff, educators and teachers.
    2.0
    Front of House Role
    Feb 2021
    1 to 2 years in the role, former employee
    Great opportunity let down by terrible management.
    The good thingsDiverse workplace, accepting of everyone from all ways of live. Clean and tidy environment, dependable technology.
    The challengesUnfortunately, negative behaviours actively encouraged and an unwillingness to work with employees on all levels in a progressive manner.
    7 people found this helpful
    1.0
    Support Worker
    Nov 2020
    1 to 2 years in the role
    Worst place I've ever worked
    The good thingsThe clients are great to work with, so are most of the other employees.
    The challengesHorrible management. Poor rostering and no warning for shifts. Low wage compared to other companies.
    7 people found this helpful
    1.0
    Support Worker
    Mar 2020
    1 to 2 years in the role, former employee
    Only good for a mum getting into the workforce for a while.
    The good thingsThe clients were lovley. The conversations and the coffee.
    The challengesNot enough hours. Not replace hours. Bad comunication.using your own car.
    3 people found this helpful
    5.0
    Business Manager
    Mar 2020
    1 to 2 years in the role, current employee
    A very rewarding and powerful experience
    The good thingsPurpose and mission
    The challengesSlow to change, yet positive towards service improvement
    5.0
    Support Worker
    Mar 2020
    I still feel carried after 12 years of employment.
    The good thingsFamily orientated. Care about staff.
    The challengesWage are not that great.
    2.0
    Community Support Worker
    Mar 2020
    1 to 2 years in the role, current employee
    Supposed to be a christian not for profit organisation yet all they are concerned about is how much money they can make. They do not support their workers.
    The good thingsThe clients I support give me joy
    The challengesThe Management don’t seem to care about their staff needs.
    2 people found this helpful
    1.0
    Family and Relationship Services
    Mar 2020
    Like pulling teeth out.
    The good thingsWorking with clients and making a difference to the lives of people.
    The challengesMicro management in the extreme. Managers unable to approve anything, all decision making with Director.
    1 person found this helpful
    4.0
    Quality Coordinator
    Mar 2020
    current employee
    Great people, interesting work, lots of opportunity
    The good thingsthe people I work with and the position I have
    The challengesI have not faced any challenges that have not been worked out with management.
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