Chubb Insurance
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    Chubb Insurance
    (31 reviews)
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    Company Reviews

    Working at Chubb Insurance

    2.831 ratings in total
    5
    5
    4
    5
    3
    8
    2
    4
    1
    9
    81%
    Rate salary as high or average
    39%
    Employees recommend this employer to friends
    Work/Life balance
    2.8(30 ratings)
    Career development
    2.5(31 ratings)
    Benefits & perks
    2.3(30 ratings)
    Management
    2.4(30 ratings)
    Working environment
    3.0(30 ratings)
    Diversity & equal opportunity
    2.9(30 ratings)
    Ratings for Chubb Insurance are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 31 reviews sorted by most recent
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    2.0
    Underwriter
    Sep 2025
    All Melbourne VIC2 to 3 years in the role, former employee
    Things start off well, then the workload gets bigger and bigger. This is a reward for all of your good work. Under 30's are favoured and prioritised. High turnover of employment. I do not recommend
    The good thingsGood people to work with Nice office Hybrid working arrangements
    The challengesNo work/ life balance A lot of unpaid overtime is standard every day No diversity of employee ages. At all
    1 person found this helpful
    1.0
    Underwriter
    Sep 2023
    Sydney NSW 20001 to 2 years in the role, former employee
    Toxic workplace culture, be aware
    The good thingsThe salary was above average.
    The challengesToxic workplace culture in an elitist environment where management are interested only in themselves and getting ahead. Promotion is not based on merit, only those that have a relationship with management are promoted. No work life balance with an expectation to work long work hours without remuneration or workplace benefits. High turnover of staff and low morale with the hiring of inexperienced employees.
    2 people found this helpful
    1.0
    Underwriter
    May 2023
    Melbourne VIC 3000
    So close to being a great company
    The good thingsThe staff that share their knowledge
    The challengesMANAGEMENT / Leadership a silo'd business focussed on making money for shareholders
    2 people found this helpful
    5.0
    Resourcing Business Partner
    Dec 2022
    Less than 1 year in the role, current employee
    Just as good as in London!
    The good thingsThe Sydney office is beautiful! The HR team are very friendly, all leaders are very intelligent, engaging and personable.
    The challengesNothing comes to mind so far.
    2.0
    Underwriting Manager
    Mar 2021
    7 to 8 years in the role, former employee
    Was a good company previously but now drives an SME focused Strategy
    The good thingsSome good people, social
    The challengesWon't listen to positive change suggestions, senior management don't actually drive any strategy, dictated to them by the USA, lost its relevance in the Australian Corporate Market
    1 person found this helpful
    2.0
    Underwriter
    Sep 2020
    1 to 2 years in the role, current employee
    Would not recommend
    The good thingsGreat colleagues and modern office
    The challengesPoor work-life balance (10-12 hour working days and some weekends), understaffed, minimal training, average pay
    1 person found this helpful
    4.0
    Operations Support Role
    Sep 2020
    1 to 2 years in the role, current employee
    Brilliant opportunity for those willing to put in the work
    The good thingsCareer development is a priority of the management team if you have shown the aptitude, work ethic, and a willingness to engage. Incredibly friendly team of people across most, if not all, areas of the business.
    The challengesProcess reviews take forever to be completed meaning the innovation and adaptability of the team can be stunted.
    1 person found this helpful
    3.0
    Travel Insurance Consultant
    Mar 2020
    Great for a couple of months
    The good thingsGreat mix of colleagues
    The challengesSeems like a revolving door of employees with high volume of calls without any manger to assist with escalations most of the time
    1.0
    Customer Service Role
    Mar 2020
    Disappointing
    The good thingsNA, nothing I say or write about
    The challengesPeople and the management team
    2 people found this helpful
    4.0
    Operations Coordinator
    Mar 2020
    1 to 2 years in the role, current employee
    Learned a lot of adaptable skill.
    The good thingsOpen and friendly people to work with
    The challengesVolume of work is high paced
    1 person found this helpful
    1.0
    Credit Controller
    Mar 2020
    Less than 1 year in the role
    Worst Place to Work
    The good thingsTeam members, reputation
    The challengesMicro management, no work life balance, broken systems, Under staffed
    1 person found this helpful
    1.0
    Credit Officer
    Nov 2019
    Worst experiences I ever had.
    The good thingsThere are facilities and programs to help employee but no one encourage staff for it and if someone is doing it, manager will look down to them.
    The challengesCommunicating with manager is extremely difficult. No work life balance. They do not treat their employee properly.
    1 person found this helpful
    3.0
    Ops
    Nov 2019
    Wouldn’t go back
    The good thingsModern office and facilities
    The challengesManagement difficult
    2 people found this helpful
    1.0
    Credit Controller
    Nov 2019
    1 to 2 years in the role, former employee
    It was very difficult time for me and my family with work life balance
    The good thingsnot many good thing apart form flashy office which you dont really get to enjoy as they work you out until late at night
    The challengesDifficult management. Only understand their bonuses and do not care about their employees and thier work life balance
    1 person found this helpful
    4.0
    Sales Manager
    Oct 2019
    Less than 1 year in the role, current employee
    Lovely
    The good thingsI am a talented, ambitious and i hardworking individual, and i work with the team to provide imaginative solutions for our customers. With broad skills and experience in digital and printed marketing, social media and leading projects.
    The challengesI am seeking a challenging position in a big company where my communication and interpersonal skills can be proven and where I can help in developing the company for which I will work, and where my educational background and personal knowledge can be fully utilized.
    5.0
    Claims
    Oct 2019
    Less than 1 year in the role, current employee
    Overall, a good company to work for and growing in NZ.
    The good thingsGreat team, friendly environment and good overseas opportunities
    The challengesIt is very busy, but this is like most Insurance roles at the moment
    1.0
    Inbound Customer Service and Claims Representative
    Sep 2019
    Less than 1 year in the role, former employee
    I don't know what other departments of Chubb are like, but the call centre floor of the North Sydney location was a toxic environment to work in, and management needs vast improvement.
    The good thingsI worked in one of the call centre teams. My colleagues were amazing, as was my direct manager.
    The challengesThe management team did not seem to take on feedback. The team was severely short staffed, yet when targets weren't met there was no consideration of this. Blame was placed upon staff members for taking toilet breaks, and clocking on or off a minute or so off of schedule. Turnover of staff was already bad when I joined, it only got worse during my time there.
    1 person found this helpful
    3.0
    Claims Officer
    Sep 2019
    1 to 2 years in the role, former employee
    Brilliant
    The good thingsAwesome office, social activities, good technology
    The challengesKeep up with claims volume
    1 person found this helpful
    3.0
    Prefer not to say
    Sep 2019
    Opportunity is dependent on skin colour
    The good thingsAbility to work from home “sometimes” and for “specific people”
    The challengesElitist culture. Need to be Aussie or Euro to get anywhere. The rest are there to actually work.
    3 people found this helpful
    3.0
    Claims Assessor
    Jul 2019
    It's good for a while.. then you see the real company
    The good thingsWork/Life balance, Friendly colleagues
    The challengesNo proper support, systems are very slow/outdated
    2.0
    NSW
    Aug 2017
    Poor culture made worse post ACE takeover.
    The good thingsGreat brand, wordings and claims kmowledge.
    The challengesElitist culture, arrogant and no diversity or intent to change.
    3.0
    Finance
    Sep 2016
    5 to 6 years in the role, former employee
    Chubb Insurance was a great work culture until ACE took over and now its just competition.
    The good thingsMultinational organisation and many opportunities.
    The challengesNo Work life balance and you have to prove yourself constantly.
    1.0
    Snr Accountant
    Feb 2016
    1 to 2 years in the role, former employee
    Was understaffed and overworked
    The good thingsMade some good friends.
    The challengesWas understaffed and overworked.
    5.0
    Underwriter
    Feb 2016
    5 to 6 years in the role, current employee
    Great culture and people but lacking innovation
    The good thingsChubb is built through great management teams who provides support and development for those who seek for it. They say its the people that makes a company, the individuals here are all approachable even senior management at asia pacific level. Did I mention we have a drinks trolley every fortnightly Fridays for the company to bond? There's also flexibility in the work place which we all seek when looking for that next move. The only condition is being on top of your workload and ensure you manage this well.
    The challengesThe systems in place are poor and for a new system to be implemented takes well over 12months which still contains issues and bugs which are too difficult to resolve. We solve one issue and something else falls apart. There are no financial perks or employee benefits like RDO's and expenses are capped as chubb operates on a very tight budget. Not only underwriter expenses but in general such as upgrade of software, we are still using Lotus Notes where the world has moved onto outlook. A business case needs to be built for employee to work remotely or even from home.
    4.0
    Legal Analyst - solicitor
    Feb 2016
    3 to 4 years in the role, current employee
    Great people makes a great company
    The good thingsGreat multicultural environment, equal opportunities and nice people
    The challengesLack of resources for investments in employee development
    1.0
    Emergency Services Officer
    Sep 2015
    Less than 1 year in the role, former employee
    Management need to change attitude. So many people have left since i started. Training to be improved . targets to high.
    The good thingsFree onsite parking
    The challengesTargets to high. Need to change attitude and help staff. Management needs to look at changes. Poor work conditions.
    3.0
    Associate Underwriter
    Sep 2015
    1 to 2 years in the role, current employee
    2.5 years experience in Insurance
    The good thingsIt has a good reputation
    The challengesToo big limited job oppurtunities
    4.0
    Claims examiner
    Sep 2015
    5 to 6 years in the role, former employee
    great experience for a world wide company
    The good thingsexposure
    The challengesworkload
    5.0
    Underwriter
    Sep 2015
    3 to 4 years in the role, current employee
    Great support for career development
    The good thingsDiverse team; opportunity to grow; range of products and great reputation in the market
    The challengesVolume of work during peak months
    5.0
    Security service technician
    Sep 2015
    7 to 8 years in the role, former employee
    Good people enjoyed the time there.
    The good thingsIt was a good job. Always enjoyed working there when I left it was for a more high end opportunity. Wages were very good conditions very good oh&s was a major focus. Nothing bad to say.
    The challengesProbably why I left was wanting more challenge.
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    Reviews by location
    All Melbourne VICAll Sydney NSW