Coal Services

Coal Services

2.8
2.75 out of 5

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Showing 16 reviews sorted by Most recent

1 out of 51.0
3 months ago

Case Manager

Aug 2021

Case Manager

New South Wales, Australia

Toxic and stressful. Would give 0 stars if i could. 5 star reviews here are obviously left by management or for the wrong company.

The good things

Reasonable salary. 5 weeks of leave a year.
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The challenges

Toxic workplace culture, starting right at the top. Outdated processes and an expectation of long work hours well beyond the EA. Limited WFH flexibility for claims teams because management doesnt trust them to do the job at home. The leaders actively ignore both reality and bad news. Hard workers get taken advantage of.
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1 person found this helpful
1 out of 51.0
4 months ago

Case Manager

Aug 2021

Case Manager

New South Wales, Australia
1 to 2 years in the role,

it’s a no-win situation. senior leaders such as the GMs are controlling and untrusting. they publicly support something, actually taking no action.

The good things

my claims lead and other co-workers.
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The challenges

line management not empowered to do anything except say 'no' to their employees, customers and other parts of the business.
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1 person found this helpful
Employee review

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0 out of 5
5 out of 55.0
9 months ago

Mines Rescue Team Member

Mar 2021

Mines Rescue Team Member

New South Wales, Australia
9 to 10 years in the role, current employee

Easily the best employer I have been involved with in my career

The good things

Flexible work arrangements, exceptional training facilities, regular performance review and development, fairness of appraisal and opportunities for career development/progression.
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The challenges

Culture initiatives and new recruits to key roles over the last couple of years have allowed the company to remain an employer of choice within the mining industry.
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1 person found this helpful
5 out of 55.0
9 months ago

Technical Professional

Mar 2021

Technical Professional

New South Wales, Australia
More than 12 years in the role, current employee

A business committed to making a difference in both workplace and workforce health and safety, employees who are seeking to be apart of a worthwhile cause and thrive on positive culture will make a great addition to this organisation.

The good things

There is a huge culture shift at Coal Services, they highly value input from all levels of the organisation into making a positive and productive work environment. You are valued as a person not just another number.
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The challenges

Transitioning from traditional business processes and aligning all business units to seek growth mindsets. Although this is in process.
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1 out of 51.0
11 months ago

IT department

Dec 2020

IT department

New South Wales, Australia

CS is probably one of the interesting company I ever worked for. Their unique culture are very challenging and it's mentally draining. Turnover rate is almost 100% in our team. I believe I made the right choice of leaving. I wouldn't recommend anyone to join.

The good things

Flexible working hours, five weeks annual leave and 3% salary increases every year
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The challenges

Micro management style, poor communication and have the tenancy of pointing fingers and playing the blaming games when under pressure.
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2 persons found this helpful
4 out of 54.0
last year

Human Resources Role

Dec 2020

Human Resources Role

New South Wales, Australia
Less than 1 year in the role, current employee

The ability to apply my skills across a number of interesting projects, and know that I can make a difference.

The good things

Very talented individuals who are passionate about the vision for the business
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The challenges

Lots of silos, and some behaviours that don’t get addressed, but an exception rather than the norm.
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2 persons found this helpful
4 out of 54.0
last year

Technical Specialist

Dec 2020

Technical Specialist

New South Wales, Australia
current employee

Great team and interesting role for those with a thirst for knowledge and a challenge.

The good things

Great team, strong knowledge capabilities, excellent work from home and flexible hours to juggle family commitments.
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The challenges

There's some work to be done with processes and work bottlenecks but positive change is underway and once this is fixed it is a nice place to work. Some modernisation is required.
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1 person found this helpful
1 out of 51.0
last year

Corporate services

Oct 2020

Corporate services

New South Wales, Australia
3 to 4 years in the role,

Very complicated company with a large management disconnect.

The good things

Front line workers, Good EBA, flexibility
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The challenges

Broken Management structure, Senior managers seeing themselves as the 'boss' and not as the 'leader', Unrealistic workload and expectations, Toxic work environment, concerns of the worker rarely addressed.
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3 persons found this helpful
1 out of 51.0
last year

Insurance

Jun 2020

Insurance

New South Wales, Australia

mixed bag, did not leave on good terms

The good things

the workers, experience gained and some useful training
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The challenges

workload, excessive expectations, lack of transparency
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4 persons found this helpful
1 out of 51.0
2 years ago

Claims Officer

Dec 2019

Claims Officer

Newcastle NSW, Australia

Don't do it.

The good things

Very flexible, family friendly environment. Some very nice staff who are unappreciated.
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The challenges

Case Managers treating Claims Officers like they are completely beneath them. Upper management refuses to address why there is such a high turnover of staff in the role. Feedback falls on deaf ears. Low pay for the work you do.
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4 persons found this helpful
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