Coal Services
Write a review
    Coal Services
    (29 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Coal Services

    3.129 ratings in total
    5
    11
    4
    5
    3
    0
    2
    2
    1
    11
    97%
    Rate salary as high or average
    55%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(29 ratings)
    Career development
    3.0(28 ratings)
    Benefits & perks
    3.6(29 ratings)
    Management
    2.8(29 ratings)
    Working environment
    3.2(29 ratings)
    Diversity & equal opportunity
    3.2(27 ratings)
    Ratings for Coal Services are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 29 reviews sorted by most recent
    Sort by
    most recent
    5.0
    Administration Role
    Apr 2026
    Speers Point NSW 22841 to 2 years in the role, current employee
    Great culture and awesome people
    The good thingsThe great culture - its great to work with friendly people who genuinely care about what they do and why. Being able to work from home is awesome
    The challengesThe IT systems could be a LOT better
    5.0
    Employee
    Apr 2026
    Speers Point NSW 22841 to 2 years in the role, current employee
    Great organisation to work for, with focus on employee wellbeing and making a meaningful impact.
    The good thingsAmazing place to work with flexible working arrangements, a friendly team, and a really positive culture. Good work-life balance, fair hours, and competitive pay.
    The challengesDue to the size of the organisation, career progression opportunities may be more limited, though this is balanced by a supportive and close-knit environment.
    5.0
    Administration Role
    Jul 2025
    Speers Point NSW 22849 to 10 years in the role, current employee
    Great place to work, lots of variety of work and flexibility.
    The good thingsLots of variety in roles and development opportunities, flexibility with working arrangements, benefits - 5 weeks leave a year, supportive and very friendly environment.
    The challengesThe resistant and openess to change
    5.0
    Regulation and Compliance
    Jul 2024
    Wollongong NSW 25005 to 6 years in the role, current employee
    If you have a positive attitude and good work ethic you will be rewarded with ongoing support, career development opportunities and a great work/life balance. Highly recommend a career with Coal Services and more specifically the regulation and compliance division (Mine Safety Technical Services, Mine Safety Occupational Hygiene and Mines Rescue)
    The good thingsWithin the regulation and compliance division: - Career Development opportunities are always available if you are driven and show an active interest in bettering the company. - A lot of support from management in your immediate business unit - Flexibility with working arrangements, no micromanagement of work.
    The challengesLike all businesses, it can take longer than expected/promised for change to take effect. Other departments appear to be 'clicky' and not always willing to help - can hinder production as such.
    2 people found this helpful
    1.0
    Systems Administrator
    May 2024
    Woonona NSW 2517Less than 1 year in the role, former employee
    Terrible team dynamics. Clear lack of acceptance in the team. Managers equally are awful.
    The good thingsFlexible working environment.
    The challengesAcceptance and communication.
    3 people found this helpful
    2.0
    Desktop Support Analyst
    Oct 2023
    Singleton NSW 23301 to 2 years in the role, former employee
    Terrible
    The good thingsThe general staff members of the business are amazing. They make my role rewarding and fulfilling
    The challengesManagement and HR do not care about their employees. One thing to remember is that while you may get along with the rest of the business, your team is a detriment to you.
    7 people found this helpful
    5.0
    Business Analyst Lead
    Oct 2023
    Sydney NSW 20001 to 2 years in the role, current employee
    Great place to work, great place to upskill, great place to challenge yourself.
    The good thingsExtremely flexible work/life balance. Supportive teams and managers. Relaxed vibe. Lots of rewarding work.
    The challengesSome are resistant to change.
    1 person found this helpful
    5.0
    Manager
    May 2023
    Sydney NSW 20007 to 8 years in the role, current employee
    A diverse company with lots of opportunities that does great things.
    The good thingsA great company with an honourable purpose. Great culture and management that genuinely cares for its employees. Benefits that out rate other organisations.
    The challengesPeople not understanding the importance of the coal industry to the local community and NSW economy. Sometimes needing to deal with uneducated views and opinions from friends and family. We look after people and do a great job of it! It is sometimes not easy but well worth the effort.
    4.0
    People and Culture team member
    Apr 2023
    Sydney NSW 20003 to 4 years in the role, current employee
    Grateful and proud to work for Coal Services
    The good thingsA company with a clear and meaningful purpose ‘To Protect’ which is especially visible and meaningful when visiting our regions; a supportive environment, working with great people who help each other, various development opportunities as well as reward and recognition, fantastic working conditions, incl. 5 weeks leave, flexibility; continuously improving in the best way through a variety of projects and opportunities to get involved.
    The challengesYou need to be an individual who understands that continuous improvement is required to keep evolving as a company to meet customer and future requirements.
    5.0
    Training Advisor
    Apr 2023
    Argenton NSW 22841 to 2 years in the role, current employee
    A supportive and rewarding employer
    The good thingsA supportive management structure that encourages and provides options for personal and professional development.
    The challengesLearning mining-specific jargon and acronyms
    2 people found this helpful
    4.0
    Corporate Role
    Jan 2023
    5 to 6 years in the role, current employee
    Great place to work to grow your career but still maintain a work/life balance.
    The good things-Excellent conditions and flexibility -Passionate and friendly colleagues -Great career development - lots of projects and opportunity to be involved in something different
    The challenges-Change can occasionally get bogged down by processes that could do with a refresh
    1.0
    Coal Mines Insurance
    Nov 2022
    9 to 10 years in the role, former employee
    Disappointing
    The good thingsThe support from work mates to cope with the micro managed environment
    The challengesGood leaders have been lost in the past 12 months and culture slid backwards quickly
    7 people found this helpful
    1.0
    Support Worker
    Oct 2022
    5 to 6 years in the role, former employee
    do your self a favour a look elsewhere
    The good thingsNot many good things front line staff are fantastic but Mangers and up are only interested in self presevation
    The challengesA company that is still stuck in the 80's will not change, leadership team has no direction
    4 people found this helpful
    1.0
    Manager
    Sep 2022
    former employee
    1 star was generous - would have ZERO if this was an option. An extremely high distrust of leaders at the highest management level of the company. An organisation that is best avoided for so many bad reasons this space cannot accommodate
    The good thingsGood lower level operating staff with good work ethics at the regional sites of Coal Mines Insurance.
    The challengesCoal Mines Insurance staff at the operating level face an uphill continuous struggle to trust senior management due to their blame-culture and military-management style. CMI senior management including the Coal Services yop senior management team have their self-interest and preservation as the top priority.
    6 people found this helpful
    1.0
    Case Manager
    Aug 2021
    Toxic and stressful. Would give 0 stars if i could. 5 star reviews here are obviously left by management or for the wrong company.
    The good thingsReasonable salary. 5 weeks of leave a year.
    The challengesToxic workplace culture, starting right at the top. Outdated processes and an expectation of long work hours well beyond the EA. Limited WFH flexibility for claims teams because management doesnt trust them to do the job at home. The leaders actively ignore both reality and bad news. Hard workers get taken advantage of.
    10 people found this helpful
    1.0
    Case Manager
    Aug 2021
    1 to 2 years in the role, former employee
    it’s a no-win situation. senior leaders such as the GMs are controlling and untrusting. they publicly support something, actually taking no action.
    The good thingsmy claims lead and other co-workers.
    The challengesline management not empowered to do anything except say 'no' to their employees, customers and other parts of the business.
    7 people found this helpful
    5.0
    Mines Rescue Team Member
    Mar 2021
    9 to 10 years in the role, current employee
    Easily the best employer I have been involved with in my career
    The good thingsFlexible work arrangements, exceptional training facilities, regular performance review and development, fairness of appraisal and opportunities for career development/progression.
    The challengesCulture initiatives and new recruits to key roles over the last couple of years have allowed the company to remain an employer of choice within the mining industry.
    4 people found this helpful
    5.0
    Technical Professional
    Mar 2021
    A business committed to making a difference in both workplace and workforce health and safety, employees who are seeking to be apart of a worthwhile cause and thrive on positive culture will make a great addition to this organisation.
    The good thingsThere is a huge culture shift at Coal Services, they highly value input from all levels of the organisation into making a positive and productive work environment. You are valued as a person not just another number.
    The challengesTransitioning from traditional business processes and aligning all business units to seek growth mindsets. Although this is in process.
    1 person found this helpful
    1.0
    IT department
    Dec 2020
    CS is probably one of the interesting company I ever worked for. Their unique culture are very challenging and it's mentally draining. Turnover rate is almost 100% in our team. I believe I made the right choice of leaving. I wouldn't recommend anyone to join.
    The good thingsFlexible working hours, five weeks annual leave and 3% salary increases every year
    The challengesMicro management style, poor communication and have the tenancy of pointing fingers and playing the blaming games when under pressure.
    9 people found this helpful
    4.0
    Human Resources Role
    Dec 2020
    Less than 1 year in the role, current employee
    The ability to apply my skills across a number of interesting projects, and know that I can make a difference.
    The good thingsVery talented individuals who are passionate about the vision for the business
    The challengesLots of silos, and some behaviours that don’t get addressed, but an exception rather than the norm.
    2 people found this helpful
    4.0
    Technical Specialist
    Dec 2020
    current employee
    Great team and interesting role for those with a thirst for knowledge and a challenge.
    The good thingsGreat team, strong knowledge capabilities, excellent work from home and flexible hours to juggle family commitments.
    The challengesThere's some work to be done with processes and work bottlenecks but positive change is underway and once this is fixed it is a nice place to work. Some modernisation is required.
    1 person found this helpful
    1.0
    Corporate services
    Oct 2020
    3 to 4 years in the role, former employee
    Very complicated company with a large management disconnect.
    The good thingsFront line workers, Good EBA, flexibility
    The challengesBroken Management structure, Senior managers seeing themselves as the 'boss' and not as the 'leader', Unrealistic workload and expectations, Toxic work environment, concerns of the worker rarely addressed.
    8 people found this helpful
    1.0
    Insurance
    Jun 2020
    mixed bag, did not leave on good terms
    The good thingsthe workers, experience gained and some useful training
    The challengesworkload, excessive expectations, lack of transparency
    8 people found this helpful
    1.0
    Claims Officer
    Dec 2019
    Don't do it.
    The good thingsVery flexible, family friendly environment. Some very nice staff who are unappreciated.
    The challengesCase Managers treating Claims Officers like they are completely beneath them. Upper management refuses to address why there is such a high turnover of staff in the role. Feedback falls on deaf ears. Low pay for the work you do.
    9 people found this helpful
    5.0
    Executive Assistant
    Nov 2019
    A brilliant place to work
    The good thingsExcellent environment
    The challengesNothing that I experienced
    2.0
    Case Manager
    Nov 2019
    A good company being run into the ground
    The good thingsCo-workers where friendly and engaged
    The challengesManagement is out of touch and ego-driven
    4 people found this helpful
    4.0
    Support Officer
    Sep 2019
    A fun and supportive crew that will help you through the challenges
    The good thingsFriendly environment with flexible working options and a lot of support. There are monthly recognition programs with rewards for staff. Teams are also allowed to organise morning teas and celebrations.
    The challengesOpen plan working space, so having to adapt and tolerate loud and strong personalities. The management/workflow is undergoing some changes as there is a backlog of administration work, so things can seem a little unorganised and some procedures could probably be done more efficiently.
    1.0
    Accountant
    Aug 2017
    1 to 2 years in the role, current employee
    Like working for a government agency in the 80s
    The good thingsGood salary, some good team members, opportunities to work on projects
    The challengesPeople dont stay long, management hasnt changed for many many years and the executive team actively ignore feedback and employee concerns
    2 people found this helpful
    5.0
    Occupational Health Nurse
    Mar 2017
    Delightful experience, recommend to nurses seeking a quieter less stressful career.
    The good thingsPleasant working environment, very friendly, professional, I felt valued.
    The challengesDepending on expectations, perfect semi retirement job, no stress. Could be a little too quiet for some.
    4 people found this helpful
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    All Sydney NSWNewcastle, Maitland & Hunter NSWWollongong, Illawarra & South Coast NSW