Coates employees consistently highlight the positive aspects of working with supportive and knowledgeable branch-level colleagues. The company offers diverse learning opportunities and varied work experiences, with many appreciating the dynamic nature of their roles. The organisation's commitment to diversity and inclusion is also noted as a significant positive, with various community engagement initiatives.
However, employees face certain challenges, including concerns about upper management support and communication. Staff often manage multiple responsibilities which can lead to heavy workloads. New employees face a steep learning curve regarding industry knowledge, and some branches experience challenges with staff retention.