Community First Bank
(48 reviews)
Company Reviews
Working at Community First Bank
4.248 ratings in total
5
32
4
5
3
2
2
7
1
2
85%
75%
Work/Life balance
4.2(48 ratings)
Career development
3.9(47 ratings)
Benefits & perks
3.5(47 ratings)
Management
4.1(47 ratings)
Working environment
4.3(48 ratings)
Diversity & equal opportunity
4.4(47 ratings)
Reviews
Showing 48 reviews sorted by most recent
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most recent
5.0
Loving the company training and culture!
Apr 2026Gorokan NSW 2263Less than 1 year in the role, current employee
Great team/culture, comprehensive training and awesome office!
The good thingsThe comprehensive training during onboarding; very clear on what there is to do, many different forms of training and development as well as allocated time to do it, and loads of support throughout. The office space itself is clean and well set up with great amenities and the staff are all super lovely. Its been really refreshing to come into a vibrant team culture and feel genuinely welcomed, which makes for starting a new role easier.
Also love free parking, casual attire Fridays and a 'cake day' every month to celebrate birthdays.
The challengesI really can't think of anything other than Sit/stand desks.
1 person found this helpful
5.0
AML/Financial Crime Manager
Dec 2025Auburn NSW 2144Less than 1 year in the role, current employee
Great organisation to exhibit the experience and growth
The good thingsAmazing work environment. Well defined process, systems and technology. Great culture. Excellent leadership and motivation. Friendly work environment and exceptional flexible work arrangements. Incredible staff culture and support provided from all divisions towards achieving the collective good.
The challengesNothing. Exceptional place to work
1 person found this helpful
5.0
Banking Specialist
Dec 2025Sydney NSW 2000Less than 1 year in the role, current employee
I’ve had a great first month at Community First Bank with a supportive team and welcoming customers.
The good things
I’ve had a really positive experience as a new staff member at Community First Bank. Everyone has been incredibly supportive, and the team is amazing, kind, respectful, and always willing to help. The customers have also been lovely, which has made settling into my role even more enjoyable. I’m very grateful to be part of such a welcoming and supportive environment.
The challengesI’ve had a great first month at Community First Bank, with a supportive team and a smooth, positive learning experience with no major challenges.
5.0
Banking Specialist
Sep 2025Mount Druitt NSW 2770Less than 1 year in the role, current employee
My experience has been perfect, I am always learning new skills, making new friends and progressing in my career.
The good thingsCommunity First Bank has been a really good job opportunity for myself. It has taught me many new skills and lessons. The staff are all so friendly and helpful all of the time. Before starting the job, my manager was super organised and caring to make me feel as prepared/ ready as possible. The training has been amazing, Community First give you many opportunities and are always wanting to hear your future goals. There are many training programs/ courses that allow staff to learn many new skills. Community First treat you like family rather than an employee. I really enjoy working here and can't wait to continue progress in my career.
The challengesAt the moment I have found no challenges whilst working at Community First Bank
Talent ManagementThank you for your review. Great to hear you are learning lots of new skills and your manager and team have made you feel so welcome.
30d+ ago
5.0
Banking Specialist
Mar 2025Erina NSW 2250Less than 1 year in the role, current employee
A great place to work with amazing and helpful colleagues and constant learning and devloping.
The good thingsFrom day one I have had an incredibly supportive and welcoming team. Before this, I had never worked in banking or finance, yet I am becoming more and more confident in my role because of the support and consideration I have received from the store team I and the teams in our region.
The challengesThey are being honest and transparent when they tell you there is a lot to learn. There is a lot of training and reading to do but if you are willing to take on the challenge, it is definitely doable.
Talent ManagementWe appreciate your review. Great to hear you are feeling supported.
30d+ ago
5.0
Home Loan Specialist
Oct 2024Dee Why NSW 2099Less than 1 year in the role, current employee
Very welcoming team and all resources and training required to succeed in role.
The good thingsThe training and support for the onboarding was very good.
Regular training for all aspects of my role.
The challengesI have not faced any challenges that couldn't be easily overcome in the role.
Talent ManagementThank you for taking the time to provide your review.
30d+ ago
5.0
Banking Specialist
Aug 2024Auburn NSW 2144current employee
So far, I've really enjoyed working at Community First. I've never received this level of support from any other place I've worked.
The good thingsEveryone is so welcoming and supportive. It's a very easy-going, low-pressure environment.
The challengesThere's quite a bit of training and the program takes some time to learn to navigate but you get used to it after a short time.
Talent ManagementThank you for your review and feedback on your training.
30d+ ago
5.0
Manager
Jun 2024Auburn NSW 21449 to 10 years in the role, current employee
It is hard to find a company that can live up to their stated vision. Community First, the staff and management, work toward that every day. CFB has been the best employer I have ever had.
The good thingsThe people, the belief in providing the best outcomes for members that is shared from the top down. The support you receive when something goes wrong in your life and the opportunities that are presented to those that work hard and perform well.
The challengesCommunity First Bank is a small/medium company. 150 plus staff and their are only so many roles availble to grow into at any one time.
Talent ManagementThanks for your review. We are glad to hear you feel supported. Please reach out if we can ever be of further assistance.
30d+ ago
5.0
Banking Specialist
May 2024Gorokan NSW 2263
Beautiful Work-Life Balance, this role is suitable for a wide range of people wishing to join the Banking World!
The good thingsIt has been so nice and welcoming, everyone has been so lovely and helpful in every way. I enjoy coming to work everyday. We have lovely members and colleagues who really care about the wellbeing of everyone.
The challengesI have yet to find any challenges, i feel like i am learning and implementing what i am learning at a steady pace. I know that i am surrounded by people who will take the time to help me overcome any challenges when they do arise.
Talent ManagementThank you for review and kind feedback on your colleagues and the bank's members.
30d+ ago
5.0
Banking Specialist
Feb 2024Gorokan NSW 2263Less than 1 year in the role, current employee
Great experience with onboarding to a new company.
The good thingsThe onboarding process was super friendly and allowed me ample time to learn the business day to day at a good pace.
The challengesDidn’t really come across anything that was concerning.
Talent ManagementWe appreciate your review.
30d+ ago
5.0
Marketing Campaign Manager
Jan 2024Auburn NSW 2144
A very positive culture that is supportive working with highly skilled people.
The good thingsGreat culture and good people to work with.
The challengesBig opportunities available to grow the business, however can be challenging working with smaller budgets.
Talent ManagementThank you for your review on the 'good things' and challenges.
30d+ ago
5.0
Mortgage Specialist
Nov 2023Gorokan NSW 2263Less than 1 year in the role, current employee
Such a great place to work - pressure very manageable without the unrealistic ‘big bank’ goals and expectations combined with great and supportive staff.
The good thingsGreat team environment with much support from willing colleagues.
No unrealistic goals and expectations like main stream lenders
Very competitive products and rates that sell themselves
Auto lead generation software that is consistently providing potential clients for assessment
The challengesSmall bank playing in a big field - significant growth opportunities yet to be experienced
Talent ManagementThanks for your review. Great to hear your work environment is supporting success in your role.
30d+ ago
3.0
Staff Member
Nov 2023Sydney NSW 20005 to 6 years in the role, current employee
They can do alot better
The good thingsPeople you work with are fantastic
The challengesManagement need to be in touch with staff more. No flexibility with rosters. Communication is poor. No flexibility with work, life or family balance. Expected to work above your job role with no increase in salary.
Talent ManagementThank you for providing your feedback. Please do not hesitate to reach out to the Talent Management team if we can be of assistance.
30d+ ago
5.0
relief banking specialist
May 2023Norwest NSW 2153current employee
challenging and life changing experiences which alter your outlooks on everyday banking and life.
The good thingsThe ability to improve and have multiple opportunity's moving forward in the future
The challengesFor someone without banking experience, it is hard memorizing and wrapping your head around all needed information, this gets easier with time.
Talent ManagementThanks for your feedback. Yes, we appreciate there is always lots of new information to learn. Great to hear things are going well for you.
30d+ ago
5.0
Banking Specialist
Apr 2023Gorokan NSW 2263current employee
A great place to work.
The good thingsThe best thing by far are the people. Everyone is friendly and helpful. I came from a totally different industry so there is a lot of learning but everyone is always willing to answer my questions.
The challengesThere is lots of training but well worth it, considering the knowledge you gain from the training provided.
Talent ManagementThank you for taking the time to provide your feedback. Great to hear you are being supported with all your learning.
30d+ ago
4.0
Collections Officer
Apr 2023Auburn NSW 21447 to 8 years in the role, former employee
Overall a great place to work, lucky to know the people here and wished I could have stayed.
The good thingsLeadership team and talent management are all very supportive and open to discussion. My team was particularly supportive and knowledgeable.
The challengesAt the time a smaller institution, therefor limited opportunities in career progression. This is by no means the fault of the company, just the circumstances at the time.
2.0
Banking Specialist
Mar 2023Less than 1 year in the role, former employee
Most of my coworkers were great and I could have good chat with them but i constantly felt like i couldn't live up to the managements expectations.
The good thingsgetting to learn new skills like answering the phone confidently
The challengesThe workload. As a banking specialist you get lots of work put on you that you would not expect being in the lowest position in the company and it felt like id come in every week and have a new task or two that was apart of my job.
Talent ManagementWe appreciate your feedback and are always interested to hear about both the good things and the challenges. Please reach out to the Talent Mangement team if we can be of any support for you to be successful in your role.
30d+ ago
5.0
Banking Specialist
Mar 2023Less than 1 year in the role, current employee
Great place to work.
The good thingsCo-workers are friendly and there is a great support network. Everyone helps each other. Community First are really trying to make a difference with their members.
The challengesThere were no real challenges that I can think of. Training was well paced and easy to understand, plenty of support.
Talent ManagementThank you for your feedback. Great to hear you are feeling supported in your role.
30d+ ago
5.0
Banking specialist
Dec 2022Less than 1 year in the role, current employee
I am enjoying my time in Community First; they are good people, and they really care about their members. They do everything they can to make a new employee feel welcome and it shows from day one.
The good thingsAll of the staff are actually friendly and ready to help. They really value each other. It's not the standard "family environment", the team is really supportive
The challengesThe training is a lot of information to take in. Which is understandable given the field of employment.
Talent ManagementWe appreciate your feedback and are pleased to hear you are feeling supported.
30d+ ago
5.0
Loans Officer
Sep 2022Less than 1 year in the role, current employee
Best career move I've made yet!
The good thingsThe training is comprehensive and the trainer is kind and patient, he is very accommodating and no questions are unanswered, I have reached out to him a number of times and nothing is ever a bother to him. My manager is one of the most amazing and understanding managers I have encountered, in any industry I have worked in. I'm a bit sad that I didn't switch to a credit union earlier. The staff all actually CARE about each other!
The challengesGetting out of the "bank" mentality, credit unions just treat their members differently....
Talent ManagementThanks for your feedback. Great to hear you are enjoying being a part of the Community First team.
30d+ ago
5.0
Banking Specialist
Jul 2022Highly recommend for anyone looking to begin a career in the banking/ finance industry
The good thingsFriendly work environment
Great training and support from managers
Opportunity for career development
The challengesN/A my experience with Community First has only been positive.
1 person found this helpful
Talent ManagementThank you taking the time to provide your feedback. Great to hear of your positive experiences and the support you are receiving in your role.
30d+ ago
5.0
Marketing Department
Jun 2022Less than 1 year in the role, current employee
A company you'd like to work for a long time.
The good thingsReally great people who are so welcoming and fun to be around. Flexible working arrangements for work/life balance. Amazing training to help you succeed in your role and in the industry.
The challengesI haven't yet come across any challenges, so nothing to add here.
1 person found this helpful
Talent ManagementThank you for this fabulous feedback. Its pleasing to hear you're enjoying your role so much.
30d+ ago
5.0
Marketing Promotions Manager
Jun 2022Less than 1 year in the role, current employee
My experience at Community Fist has been very positive and I have been supported in all aspects of my role.
The good thingsGreat team, management, and training & onboarding programs.
The challengesN/A - having been here for a few months, I haven't come across many challenges
Talent ManagementThank you for taking the time to provide your feedback. Great to hear you are enjoying being part of the team.
30d+ ago
4.0
Banking specialist
Mar 2022Less than 1 year in the role, current employee
very positive and supportive working atmosphere
The good thingsGiven the opportunity to start with out previous experience,
great training arrangements and staff support.
The challengesLots of training, but well worth it
Talent ManagementThank you for your feedback. Great to hear you are receiving lots of training and support from your team to be successful in your role.
30d+ ago
2.0
Sales Role
Dec 20215 to 6 years in the role, former employee
Little to no advantages to working here
The good thingsCould commence without a qualification, not as much pressure on sales targets.
The challengesNot a cent of paid maternity leave which is horrific in today’s climate. Low salary for store staff, only the higher ups get paid a decent wage. Gossipy, immature environment at a store level.
1 person found this helpful
Talent ManagementSorry you’ve had this experience. Please contact Talent Management who will welcome the opportunity to discuss this with you.
30d+ ago
5.0
Finance Manager
Dec 2021Less than 1 year in the role, current employee
Absolute Genuine Values
The good thingsFantastic Training program, wonderful and friendly management and staff
The challengesN/A i have had a positive experience since commencing my position
Talent ManagementThank you for your feedback. Its great to hear you're enjoying your role at Community First.
30d+ ago
5.0
Store coordinator
Aug 20215 to 6 years in the role, former employee
An amazing company with great people, definitely a great organisation.
The good thingsThe great thing about community first is the management and the people working for the business and overall work life balance. I was able to start off with not knowing a thing about banking and the organisation provided training and leadership skills to excel my career to leadership at the age of 25 after working at Liverpool store as a mortgage lender, Sydney as relief and then North West Sydney as a branch coordinator / Manager. Every single manager and staff member I met were kind, supportive and a pleasure to deal with. The organisation will notice your hard work and dedication and although at times there may not be many advancements of available positions, leadership will dedicate any opportunities to help support your growth in the business and in your personal life with what they have. The overall care for their customers is genuine and Community First is a gem to work for because we can offer top of the range products to any new customer that approaches better than competitors. If your thinking to start a career in finance this business is a great stepping stone or an opportunity to bring your skills forward. I left to enter a new industry where I carry my enthusiasm and passion that was initiated by working here! Forever Grateful to the talent management team, regional management, head of stores and branch managers in Sydney.
The challengesThe challenge may be not having enough of a challenge!
1 person found this helpful
Talent ManagementThank you for your review. It was great to read of your experiences and career journey with Community First.
30d+ ago
5.0
Banking specialist
Jul 2021Less than 1 year in the role, current employee
Such a great environment to work in
The good thingsIf you want to work for a company where you feel as though you matter and you are not just a number in a payroll system this is the company for you!
The challengesNo challenges so far, other than learning a new role but management has been so helpful with training and the onboarding induction was incredibly informative.
Talent ManagementThank you for your feedback. It is always pleasing to hear our people feel valued and well trained. Best wishes for your career at Community First.
30d+ ago
5.0
Management
May 20215 to 6 years in the role
A great learning experience in an organisation that values the development of its people
The good thingsFlexibility, opportunities to learn, the team
The challengesLocation, slow paced environment
Talent ManagementThanks for your feedback. Great to hear you are enjoying your learning opportunities.
30d+ ago
5.0
Customer Service Representative
May 2021Less than 1 year in the role, current employee
Fun learning curve
The good thingsGreat training and lots of support from all levels within the company.
Lots of room and support to think outside the block in order to help members.
The challengesVery different to the bigger banks so lots to learn.
Talent ManagementThanks for taking the time to provide your feedback. Great to hear of the training and support you have received.
30d+ ago
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