Complete Office Supplies
(26 reviews)
Company Reviews
Working at Complete Office Supplies
3.626 ratings in total
5
9
4
6
3
5
2
3
1
3
61%
65%
Work/Life balance
3.7(25 ratings)
Career development
3.2(25 ratings)
Benefits & perks
3.4(25 ratings)
Management
3.0(25 ratings)
Working environment
3.9(25 ratings)
Diversity & equal opportunity
3.8(25 ratings)
Reviews
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2.0
Account Manager
Feb 2026Perth WA 60002 to 3 years in the role, former employee
Poor management but great local team culture
The good thingsThe culture of the perth team is great, along with the interactions with the customer base
The challengesManagement is based over east and whilst they say it is a family run business they are trying to manage this whilst at the same time being a large company. processes are rubbish, too many people making conflicting decisions without communication with each other and ultimately putting the customer last. service has decreased over the years and management do not have a clue but to blame both customers and customer facing staff
1 person found this helpful
People & Culture TeamThank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not reflect the culture we work hard to build across COS. Clear communication, service excellence and continuous improvement are central to how we operate as a national business. We regularly review our decisions and processes to strengthen collaboration, consistency and support for both our teams and customers.
We would welcome the opportunity to better understand your concerns at [email protected], or if you would prefer to raise a matter directly with senior leadership, [email protected], which is reviewed by our Co-CEOs and GM of People & Culture.
30d+ ago
1.0
Storeperson
Jan 2026Canning Vale WA 615510 to 11 years in the role, former employee
Better look somewhere else
The good thingsStaff was very helpful
The challengesFamily owned company.
everyone helping and promoting their own relatives
People & Culture TeamWe appreciate your positive comments about helpful staff. Creating supportive teams is something we value deeply.While COS is a family-founded and family-led business, leadership decisions and promotions are based on capability, performance, and alignment with our values. Fairness and accountability are extremely important to us. We encourage you to connect with our People & Culture team at [email protected] to discuss your experience and any feedback you have.
30d+ ago
4.0
Warehouse Storeperson
Jul 2025Regency Park SA 5010Less than 1 year in the role, current employee
Working for Complete Office Supplies Positives include good people, free monthly lunches and overtime if wanted. Negatives include an overload of incoming goods, minimal room to store product and lack of training.
1 person found this helpful
People & Culture TeamThanks so much for your review and for being part of the COS team. We’re glad to hear you’re enjoying the people around you and the little extras like monthly lunches and optional overtime, we love creating a workplace that brings people together.
We also appreciate you flagging the challenges you faced around storage, incoming goods, and training. These are areas we are always actively working on, and your feedback helps highlight areas where we need to focus our efforts.
Thanks again for taking the time to share your experience.
30d+ ago
5.0
National Account Director
Jan 2025Lidcombe NSW 2141current employee
My experience at COS has been highly rewarding, characterised by a supportive, family-oriented culture, strong growth opportunities, and a genuine commitment to employee well-being.
The good things1) It truly feels like a family business, where you’re treated as a family member and fully supported. The emphasis on 'family' is at the heart of the company’s ethos and culture, which is refreshingly unique.
2) It feels great to work for a genuinely Australian-owned family business that directly supports local jobs and the economy.
3) Most employees (excluding newcomers) have been here for over a decade, reflecting the company’s commitment to retaining and nurturing top talent.
4) Management is approachable, supportive, and genuinely cares about employee well-being.
5) Excellent employee benefits, including:
• Birthday leave
• Work-from-home setup budget
• Learning & development budget (for job-relevant courses)
• Monthly catered lunches …. just to name a few.
6) Plenty of opportunities for growth, with a strong focus on promoting internally, empowering employees to take on new challenges and advance without having to leave.
7) The company’s genuine commitment to mental health is impressive, standing in stark contrast to most companies that offer only lip service in this area.
8) Unlike many corporations that outsource everything, COS thrives with its in-house IT, Dev, customer service, and other support teams, fostering control and collaboration.
9) Most importantly, the people here are kind, friendly, helpful, and caring, making work less stressful and more enjoyable. I believe this is a direct result of all the positive factors I’ve mentioned above.
Note: All this information is accurate as of 9 January 2025. Past performance is not indicative of future performance.
The challengesHaven't encountered any major challenges so far. Any challenges I've faced have been minor and easily manageable/resolved.
5.0
Sales Manager
Feb 2024Melbourne VIC 3000Less than 1 year in the role, current employee
Fulfilling and supportive environment. Where you can bring your authentic self to work, and where you can be supported to excel and develop.
The good thingsVery authentic company and colleagues. Everyone cares and supports each other to succeed.
The challengesNavigating the intricate landscape of office supplies tender periods demands resilience and adaptability, yet the gratification of forging meaningful connections and achieving targets makes it profoundly rewarding.
3.0
Logistics Team Leader
Jun 2023Sydney NSW 20001 to 2 years in the role, former employee
Has potential to be a better than average workplace however need to create some urgency in working through the MANY growing pains!
The good thingsRecent leadership changes at this family owned company who try hard!
Onboarding started off well early days then fell away...
Have a training budget (for each staff) which permits some input by staff how it is used.
The challengesLack of structure throughout entire Sydney DC (chaotic), no safety resources which is all thrown onto operations teams despite large workloads!
HR team do not have a framework and experience high turnover. No help to managers.
Few good IT systems developed in house however are regularly experiencing 'bugs' and the key people in business to help are swamped/ unable to offer any help!
1 person found this helpful
5.0
Driver
May 2020Less than 1 year in the role, former employee
No frills workplace with characters
The good thingsAll of the crew in Brisbane before covid, fun people, most of them helpful.
The challengesDelivering pallet load of copy paper to multi-storied buildings.
3.0
Sales Role
Mar 2020All Australiaformer employee
Generally enjoyable work experience unfortunately outweighed by over bearing local manager and generally unachievable commission structure.
The good thingsWork/life balance.
Excellent senior management team - family owned business.
The challengesMicro management from local manager was excessive - to the point where I eventually moved jobs.
Sales commission scheme was generally unachievable.
3 people found this helpful
4.0
Receiving team
Mar 2020Less than 1 year in the role, former employee
Hectic
The good thingsGreat ppl to work with, great management, great place to work
The challengesNo bigger challenges than any other warehouse
5.0
Storeperson
Mar 2020Easily the best employer I've ever worked for.
The good thingsGreat and easily approachable management who understand a work/life balance is needed
The challengesNever short of things to do
2.0
Accounts Officer
Mar 20207 to 8 years in the role, current employee
Good for a new starter
The good thingsMost of employees are migrant so easy to adapt
The challengesSystem issues all the time and no improvement
1 person found this helpful
3.0
Software Engineer
Nov 20191 to 2 years in the role, former employee
It's a great opportunity for a new starter in Australia.
The good thingsGood environment and People, available Parking for employees, fast growing and expanding family business.
The challengesbelow average salary, management resisting change
5.0
Sales/ Business Development
Nov 2019I enjoyed my time working at COS.
The good thingsCompletely Australian owned Company. The owner Domonique Lyone is very motivating and believes in his organisation and his staff.
The challengesSales budgets are always a challenge but you are rewarded well.
2.0
National Account Manager
Nov 20193 to 4 years in the role, former employee
I have learnt a lot but am glad to leave
The good thingsthe work life balance
The challengesthe management expectations and the work atmosphere is very low with unhappy staff
1 person found this helpful
1.0
Coordinator
Nov 2017high employee turnover
The good thingsconvenient location, onsite car-park,
The challengesterrible management, limited career opportunity
4.0
Coordinator
Oct 2017Good place to learn
The good thingsGood team, free parking
The challengesBelow average wages, no flexible work options.
5.0
Product Administrator
May 20171 to 2 years in the role, current employee
Great competitor
The good thingsAustralian owned and operated by a family providing employment opportunities for people from all walks of life.
The challengesThe travel to get to the office
3.0
NSW / ACT Transport Supervisor
Sep 2016Lidcombe NSW 21413 to 4 years in the role, former employee
Management have no idea
The good thingsThe warehouse staff all try very hard to please in a very challenging environment
The challengesTrying to interact with upper management that have very little experience in any transport fields
1 person found this helpful
5.0
Category Management
Aug 20169 to 10 years in the role, current employee
a great place to work
The good thingsgrowing business, family culture, lots of training and system innovation
The challengesfast paced environment
4.0
Sales Coordinator/ Customer Service
Feb 20167 to 8 years in the role, former employee
Great team of people to work with.
The good thingsGreat people to work with.
The challengesVery busy environment.
4.0
BDM
Feb 20165 to 6 years in the role, former employee
Generally a great company to work for. Now the management structure has changed so it is hard for me to comment on the current working environment.
The good thingsColleagues were great and supportive
The challengesSome of the company's expectations were unrealistic, however the rewards were good.
1.0
MANAGER
Feb 2016Poor management and a company that rewards favouritism
The good thingsWorked with some nice people
The challengesWorking with outdated systems. Trying to deal with a company that is not willing to embrace change
5.0
Warehouse Operations Manager
Oct 20155 to 6 years in the role, current employee
the best company I have ever worked for in Australia.
The good thingsEmployees at Complete office Supplies are regarded as family members.
The challenges6 years with this company and I haven't found anything difficult.
4.0
Business Analyst
Oct 2015Less than 1 year in the role
Awesome !
The good thingsfastest growing player in the industry , focused and ambitious team , immense potential to grow !
The challengesIndustry is in decline !
5.0
internal acc
Sep 2015overall good place to work
The good thingsgood environment.opportunities to develop different skills
The challengesnot much direction need to be an independent worker
3.0
Account Manager
Sep 20153 to 4 years in the role, former employee
Churn and burn
The good thingsSome people but not all
The challengesMany
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