Connect Hearing
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    Connect Hearing
    (26 reviews)
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    Company Reviews

    Working at Connect Hearing

    3.326 ratings in total
    5
    9
    4
    6
    3
    1
    2
    3
    1
    7
    61%
    Rate salary as high or average
    58%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(26 ratings)
    Career development
    2.9(26 ratings)
    Benefits & perks
    2.7(26 ratings)
    Management
    3.0(26 ratings)
    Working environment
    3.3(26 ratings)
    Diversity & equal opportunity
    3.1(26 ratings)
    Ratings for Connect Hearing are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 26 reviews sorted by most recent
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    5.0
    Client Care Representative
    Feb 2025
    Peppermint Grove WA 60111 to 2 years in the role, former employee
    Excellent place to work.
    The good thingsGreat training with plenty of opportunity to learn and many people happy to help. Fabulous people. Varied work.
    The challengesI loved everything about the job and people. So nothing negative to say.
    1 person found this helpful
    1.0
    Audiologist
    Jun 2024
    Melbourne VIC 30009 to 10 years in the role
    RUN - do not walk, away for this company, look elsewhere
    The good thingsModern clinic, lovely clients and colleagues and a reasonable IT program
    The challengesIncompetent Middle Management who are all about their own career advancement and bonuses - clearly have no idea what is like to work on the frontline and only focus on sales, and shareholders - zero customer care
    5 people found this helpful
    2.0
    Audiometrist
    Jun 2024
    East Melbourne VIC 30023 to 4 years in the role, former employee
    Overall the place to go where dreams die and you become a Tool to make others money.
    The good thingsThe clients and if your lucky to work in a great team the people you work with
    The challengesBeing told your pay raise is not linked to your performance (you get it before the performance review) and its just a token at 1-to-3 % but you cant speak to other people about it and your still on less than a lot of other clinicians at other companies afterwards. At same time being told how well the company is doing and that they are spending lots of money on buying other shops out.
    5 people found this helpful
    1.0
    Audiologist
    May 2024
    Sydney NSW 20001 to 2 years in the role, former employee
    The company has no value for experienced, consistent employees and will replace you in a blink, assumed the next audiologist is a better sheep. Or as one was told: …we replace you with a new grad.
    The good thingsWorking with good technology.
    The challengesVery minor choice of manufacturer to work with, significant sales focus compromising services for existing clients, no flexibility for employee needs. The bonus system is not individual but team based rewarding even the laziest team member.
    7 people found this helpful
    1.0
    Navigator
    Apr 2023
    Tamworth & North West NSW
    A Swiss company that only cares about sales.
    The good thingsNothing really it is totally sales focused and does not have your interests in mind.
    The challengesIt only focuses on sales metrics, it is the worst company I have ever worked for. And that's saying something in the hearing industry.
    6 people found this helpful
    1.0
    Reception Role
    Nov 2021
    1 to 2 years in the role
    A negative experience
    The good thingsAdministration staff are very caring and professional.
    The challengesYou are provided with minimal training for the role before being thrown in the deep end. Managerial support is largely non-existent for any serious ongoing issues but you are provided with endless micromanagement of the trivialities of the role. You can look forward to continuously increasing responsibilities without being remunerated accordingly. Sales and profits take an enormous precedence over actual client care.
    11 people found this helpful
    5.0
    Client Care Representative
    Oct 2021
    1 to 2 years in the role, current employee
    A great place to grow
    The good thingsCaring for clients is prioritised over everything else, state management cares about staff, plenty of opportunities to grow and develop.
    The challengesRegional clinic is relatively isolated.
    1 person found this helpful
    1.0
    Audiologist
    Jun 2021
    Do not work for them!
    The good thingsThey use good hearing aids
    The challengesPoor management who have no idea about hearing industry. Try and get staff to pay out for things they should need to. Unkind staff and take away their hard earned bonuses
    3 people found this helpful
    5.0
    Sales Management
    May 2021
    It's been great working at Connect Hearing.
    The good thingsBalanced culture. Strong management team with clear vision of future. Good team culture. Supportive HR department.
    The challengesNo challenges that are specific to this business. The only challenges are ones normally faced in a corporate organization. They're always aiming for excellence in what they do which challenges you to grow professionally and personally.
    5.0
    Audiologist
    May 2021
    A great place to work in an ever changing landscape.
    The good thingsAs someone who has been with Connect for over 10 years, I believe Connect are a very progressive company and are very focused on building a great workplace culture. Challenging the status-quo and evolving mindset has been a key focus of the leadership. Work / Life balance for clinicians working part time to support their families has been an important part in supporting staff. For me, I decided to work Saturdays so I could have a weekday at home to pick up the kids from school and take them to sport. It is not just around maternity leave, but the support Connect offer staff who have to take time off for other personal reasons. Connect did a great job during COVID and protecting all ground staff jobs before Job Keeper and were extremely quick to respond making sure everyone had PPE that was replenished regularly. They have been great in developing their staff to do further education on the journey to becoming clinicians which I think is fantastic. The culture also encourages innovation and accountability which helps people to learn and be the best they can be.
    The challengesI would say the challenges are making sure that people who come to work at Connect are agile, adaptable and good problem solvers. I think remuneration is always going to be a challenge no matter what company you work for.
    2 people found this helpful
    5.0
    Client Care Representative
    May 2021
    5 to 6 years in the role, current employee
    Wonderful, for fulling, satisfying.
    The good thingsManagement. Room to grow if you give it time. Supportive Environment. Your not just a number.
    The challengesI really enjoy working there, there's a couple of staff that keep pushing for more and more and maybe they just need to accept that Connect Hearing isn't the place for them anymore.
    5.0
    Client Care Representative
    May 2021
    1 to 2 years in the role, current employee
    fantastic company to work for.
    The good thingsOpportunity for growth, family friendly, adaptability to changes, great incentive programs, communication,
    The challengesNot enough clinics in south east,
    5.0
    Customer Care Representative
    May 2021
    Less than 1 year in the role, current employee
    Definitely love working here
    The good thingsManagement pass information on to staff to keep them informed. They want to know what they can do to keep staff happy. They listen to staff and you don't feel like you're just a number in the system. Other staff are happy to help to assist where they can.
    The challengesNot a huge amount of challenges. None more so than any other business and nothing that sticks out for me
    5.0
    Clinical
    Jul 2020
    1 to 2 years in the role, current employee
    Good company with strong leaders
    The good thingsGreat leadership team who have lead through covid with integrity and transparency. Focus on engagement is great. good energy
    The challengesSo much change so things can be a little fast.
    1.0
    Audiometrist
    Mar 2020
    3 to 4 years in the role, former employee
    Horrible
    The good thingsGood Products (Phonak, Unitron)
    The challengesIncompetent Management focused on sales rather than patient care
    4 people found this helpful
    3.0
    Client Care Representative
    Jan 2020
    Stressful
    The good thingsMy co-workers and the clients.
    The challengesManagement and workload
    2 people found this helpful
    2.0
    Customer Service Representative
    May 2019
    3 to 4 years in the role
    Disheartening
    The good thingsMaking a difference for the better for the lovely clients.
    The challengesWorking for an employer that doesn't care about it's employees.
    4 people found this helpful
    4.0
    Customer care representative
    May 2019
    3 to 4 years in the role, former employee
    I loved the job and had the best experience.
    The good thingsIt’s a Custom focused job. Meet new people everyday
    The challengesVariety in the job, new products each year to promote.
    2.0
    Clinical Equipment Specialist
    Oct 2017
    All Australia3 to 4 years in the role, current employee
    Great challenging roll and interesting people.
    The good thingsTravelling throughout Australia Working closely with end users Satisfying acknowledgement when defusing and solving delicate issues
    The challengesWorking with limited hardware. Working with outdated technology with computing and network connectivity compared to modern standards. Managing assets and inventory throughout Australia. Many out of pocket expenses Learning the role as you go with only external assistance.
    4.0
    Audiometrist
    Aug 2017
    All Australia
    Working with Connect Hearing was fine.
    The good thingsThe management personnel who I dealt with were friendlier and more organised than other companies.
    The challengesCompleting clinical paperwork is challenging as it is all done via an internet connection. The slower and more unreliable this is (think regional / rural areas), the slower everything is. The ordering of devices is not great because it's fiddly and time consuming.
    1 person found this helpful
    4.0
    Customer Careline Operator
    Feb 2016
    1 to 2 years in the role, former employee
    Easy job with good hours.
    The good thingsEvenings and weekends off, great hours.
    The challengesJob is very monotonous, you are not using your brain very much.
    1 person found this helpful
    4.0
    Client care rep
    Feb 2016
    former employee
    Great for what it was, casual.
    The good thingsFriendly staff and customers. Training was interesting and easy to pick up.
    The challengesPart time, not enough work
    2 people found this helpful
    5.0
    HR Consultant
    Feb 2016
    5 to 6 years in the role, current employee
    Happy to recommend Connect as an employer
    The good thingsGreat benefits, work-life balance, and people
    The challengesNothing springs to mind
    4.0
    Regional Sales and Service Officer
    Sep 2015
    1 to 2 years in the role, former employee
    Could have been very rewarding
    The good thingsI loved the travelling to other clinics and the interworking with colleagues in other states.
    The challengesMaking all staff feel equally valued. Imparting business processes to staff who refuse to accept change.
    4.0
    customer service officer
    Sep 2015
    1 to 2 years in the role, former employee
    Great stepping stone.
    The good thingsThe team.
    The challengesManagement
    1.0
    Customer Care Officer
    Sep 2015
    Less than 1 year in the role, former employee
    One of the worst experiences of my life.
    The good thingsI can't find one positive thing to say.
    The challengesWorking with in a 2 person office, and the other person was moody, spoke to me in an abusive manner, turned up late to work, blamed me for things he did wrong to the clients to save face.
    6 people found this helpful
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