Cotton On Group
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    Cotton On Group
    (118 reviews)
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    Company Reviews

    Working at Cotton On Group

    3.2118 ratings in total
    5
    31
    4
    23
    3
    17
    2
    27
    1
    20
    70%
    Rate salary as high or average
    58%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(118 ratings)
    Career development
    2.8(118 ratings)
    Benefits & perks
    3.9(118 ratings)
    Management
    2.9(118 ratings)
    Working environment
    3.2(118 ratings)
    Diversity & equal opportunity
    3.3(118 ratings)
    Ratings for Cotton On Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 118 reviews sorted by most recent
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    2.0
    Picker and Packer
    Feb 2026
    Avalon VIC 32122 to 3 years in the role, former employee
    I will never go back to COG. Work/life balance was terrible.
    The good thingsThe coworkers were the best part of this job. Employee discount was the only thing keeping me going at times.
    The challengesManagement wasn't the greatest. Targeted people who didn't meet certain KPI, which is understandable, but put the KPI's up on everyone picking and highlighted the people who didn't make it that morning for everyone to see. Embarrassing behaviour.
    5.0
    Retail Sales Assistant
    Jan 2026
    Thuringowa Central QLD 4817Less than 1 year in the role, current employee
    I would recommend to anyone looking for casual work
    The good thingsGreat work environment and fun
    The challengesCan be hard to get consistent hours if that's what you're looking for
    4.0
    Retail Sales Assistant
    Apr 2025
    Karrinyup WA 60182 to 3 years in the role, former employee
    Great job for young adults & there is opportunity to further your career in the company.
    The good thingsI enjoyed working at Factorie. It was a fun environment. It had a few issues but I think it would be hard to come across a job that doesnt. It was a great job for me as a young adult and had great opportunities for growth/furthering your career. The 50% employee discount is also really nice to have!
    The challengesI personally wasn't a fan of the fact that we HAD to approach every customer as soon as they entered the store. I feel like it was really forced and unsustainable. Speaking from experience AS A CUSTOMER - I hate when people approach me straight away. I prefer to look around for a few minutes first.
    1 person found this helpful
    2.0
    Manager
    Mar 2025
    Wangaratta VIC 36773 to 4 years in the role, former employee
    Area managers, support office dont care about staff. 55k a year for manager is a joke
    The good things50% discount nothing else
    The challengesManagement, support office.
    1.0
    Senior Store Manager
    Mar 2025
    Canberra ACT 2600Less than 1 year in the role, former employee
    If you want to triple handle yoru tasks and wait 3-5 business days for your "leader" to respond to questions, then you'll love it here! Who team is looking to leave, and I support them. There is no progression where you are or proper training especially in VM. You get a crash course in POS and RISK, then baby sit sister stores because they don't have trained team or managers
    The good thingsThe team in store that worked with me
    The challengesMinimal support Area manager is hard to get a hold of Poor direction VM challenges
    1 person found this helpful
    4.0
    Business Analyst
    Dec 2024
    Geelong VIC 32203 to 4 years in the role
    Professional, friendly and full of opportunities.
    The good thingsTeam at CottonOn is very professional and fun to work with.
    The challengesBudget constraints during project initial phases was challenging but the team managed to plan and propose options around it.
    4.0
    Retail Sales Assistant
    Jun 2024
    Sydney NSW 20007 to 8 years in the role, former employee
    Great job if you're studying due to flexibility.
    The good thingsMade a lot of friends. Great in store atmosphere with staff. The discount. The flexibility of being casual.
    The challengesNo where to progress unless you wanted to get into management. Constant management changes.
    5.0
    Store Manager
    Feb 2024
    Wendouree VIC 33551 to 2 years in the role, former employee
    love the company, and culture and would highly recommend it.
    The good thingsGreat staff discounts, amazing team and culture in store, hands-on regional managers, good support from VM team and good customer base
    The challengesaverage pay, sometimes lacking in career progression for management roles but always opportunity to upskill
    2.0
    Store Manager
    Dec 2023
    Loganholme QLD 412911 to 12 years in the role, current employee
    Traumatising
    The good thingsStaff Discount, Working alongside down to earth personalities
    The challengesExpectations from head office outweigh the resources and salary provided
    2 people found this helpful
    5.0
    Distribution Centre Packer
    Nov 2023
    Avalon VIC 3212former employee
    I would voluntarily come here to work in my free time if I could.
    The good thingsGood pay, fun work, great perks, not repetitive.
    The challengesManagement does not care about individuals.
    1.0
    Information Technology Role
    Nov 2023
    Geelong VIC 3220
    Not worth the discount
    The good thingsDiscount is the only good thing
    The challengesHorrible management, will hire you knowing you have no experience then will expect you to work as you've been doing the job for 30 years
    1 person found this helpful
    2.0
    Team Leader
    May 2023
    Maroochydore QLD 45581 to 2 years in the role, current employee
    Best people to work with but the pay doesn't warrant the workload and stress that come along with furthering your career with this company.
    The good thingsManagement and team leaders at certain stores make life at Cotton On group wonderful.
    The challengesMaximum effort for minimum wage, unrealistic expectations of staff regarding KPI's and deadlines.
    1 person found this helpful
    2.0
    Retail Sales Assistant
    Aug 2022
    1 to 2 years in the role, current employee
    Cotton On needs better management
    The good thingsdiscount was good and I loved my casual coworkers
    The challengeslack of stable management, managers young and don't know what they're doing
    1.0
    Information Technology Support Role
    Jul 2022
    3 to 4 years in the role, former employee
    Good if you’re in an entry level position, anything more advanced is a waste of time
    The good thingsWork life balance is good
    The challengesProcesses are not followed correctly, pay rate is extremely low
    1 person found this helpful
    2.0
    Retail Assistant
    Feb 2022
    1 to 2 years in the role, current employee
    Full of great people but disorganised and hostile upper management
    The good thingsGreat coworkers, generous staff discount, longevity of employment
    The challengesRefuse to move people off casual employment, push management responsibilities onto casual employees, unrealistic expectations, management shortage with refusal to hire externally, little to no mental health support for staff
    1 person found this helpful
    3.0
    Sales Assistant
    Oct 2021
    3 to 4 years in the role, current employee
    I've enjoyed my time at cotton on and being part of the team there but unfortunately I'm needed more hours and they can't give them to me
    The good thingsI enjoy working as a team....very rewarding when you make regular customers who revisit to be served by you
    The challengesBeing able to get 15 to 20 hrs a week every week.....alot of casuals to share the hours with
    2.0
    Store Manager
    Oct 2021
    1 to 2 years in the role, current employee
    If it's a store based role, you are in for a massive workload
    The good thingsOpportunity for development
    The challengesThe workload for store management & store teams are ridiculous, and the way the company makes the team double handle alot of tasks, because they change their mind about promo's/ vm direction/ sale set up creates a very un organised atmosphere.
    2 people found this helpful
    5.0
    Testing Analyst
    Oct 2021
    Less than 1 year in the role, current employee
    work life balance is good.
    The good thingsgreat work environment
    The challengesoffice is only in Geelong
    2.0
    Retail Sales Assistant
    Apr 2020
    5 to 6 years in the role
    Good at the begining
    The good thingsMy colleagues were great and you would consider them family!
    The challengesManagement don't treat everyone fairly and don't care about there staff. Dont treat casuals like a true casual! They also dont respect your loyalty!
    2.0
    Retail Sales Assistant
    Mar 2020
    3 to 4 years in the role, former employee
    Would be fine if you just NEED a job ASAP or are studying.
    The good things- Other casuals are fantastic. I have made lifelong friends. - The discount - The pay is fair - The work isn't tough
    The challenges- Management (upper and store) - Very bias - Hours are very tough to get - Unrealistic expectations on staff
    3.0
    Casual Sales Assistant
    Mar 2020
    Less than 1 year in the role, former employee
    Great for a stepping stone to something else
    The good thingsGreat team. Great discount benefit. Rotating shifts, no boring Mon- Fri.
    The challengesIncredibly hard to advance in the career. Teams are made up entirely of casual staff with very little permanent positions.
    3.0
    Senior Casual
    Mar 2020
    5 to 6 years in the role, former employee
    Wouldn’t regret working for the company however would have like to recognised for the effort you put in everyday.
    The good thingsThe people I meet on board, learning new things about the company.
    The challengesNot being able to reach daily targets and having to do certain things in the store with little time and minimal staff.
    3.0
    Retail Sales Assistant
    Mar 2020
    All Australia3 to 4 years in the role, current employee
    Fun place to get started.
    The good thingsTeam is generally very good, it's a great company to have your first job with. A good discount and promotions available for staff.
    The challengesIf you are looking for career growth then it may not be the place for you , it can get very stagnate and repetitive. You are recognised less for the work you do and the more for the people in the store that you are friends with. A lot of management/staff changes.
    3.0
    Visual Merchandiser
    Mar 2020
    Not the best, not the worst.
    The good thingsThere's a lot of great people you get to work with, and the discounts are very generous.
    The challengesManagement from Head Office down to in-store is very unorganised, often with contradicting ideas, bad communication and unrealistic expectations.
    1.0
    Team Member
    Mar 2020
    1 to 2 years in the role, former employee
    Classic retail experience
    The good thingsStaff discount and the location
    The challengesLow calibre management and the need to always be happy, positive and chirpy
    2.0
    Group Manager
    Mar 2020
    current employee
    Disappointed, this company has a great mission but under delivers on its employee first value
    The good thingsPerks, most of the people
    The challengesOverworked! All the people around me work non stop with zero down time
    1 person found this helpful
    2.0
    Retail Sales Assistant
    Mar 2020
    1 to 2 years in the role, former employee
    The worst place I’ve ever worked
    The good thingsLoved the social culture and flexible casual hours
    The challengesVery poor management, unfair treatment and a great lack of recognition
    3.0
    Replenisher
    Mar 2020
    5 to 6 years in the role, former employee
    good with the people that cared
    The good thingsSort of happy staff, some times good other times bad
    The challengesstaff was hard at times
    2.0
    Crew Member
    Mar 2020
    Less than 1 year in the role, former employee
    not beneficial at all.
    The good thingsmeeting new people and seeing the latest trends
    The challengesbeing assigned to one area and then being penalised for not doing well in other areas. when i don’t get to work them.
    1.0
    Men’s manager
    Mar 2020
    Extremely poor
    The good thingsLeaving and getting an actual job
    The challengesDealing with 3 hour shifts 2x a week on an afternoon as a manger
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