Credit Corp Group
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    Credit Corp Group
    (61 reviews)
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    Company Reviews

    Working at Credit Corp Group

    3.361 ratings in total
    5
    15
    4
    17
    3
    9
    2
    12
    1
    8
    67%
    Rate salary as high or average
    59%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(61 ratings)
    Career development
    3.4(61 ratings)
    Benefits & perks
    3.2(61 ratings)
    Management
    3.2(61 ratings)
    Working environment
    3.5(61 ratings)
    Diversity & equal opportunity
    3.6(61 ratings)
    Ratings for Credit Corp Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 61 reviews sorted by most recent
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    2.0
    Senior Customer Service Specialist
    Apr 2026
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Good for a start no long term carrear projectory unless you want to be stuck to doing the same thing
    The good thingsThe team and the comunity in which we work within.
    The challengesDefiently can improve the culture of the busienss mostly everything is measured by Kpi's in a highly voltile enviroment. Managers are clearly under the pump with no support my experiences as a Senior Collections Agent - wasnt the best your where allways mesured on your KPi's and their wasnt care from the buisness in which CC operated within.
    4.0
    Collections officer
    Nov 2025
    Melbourne VIC 300012 to 13 years in the role, current employee
    I've excelled within this company, gained alot of experience, knowledge and system management
    The good thingsManagement is very helpful The work challenges you everyday You learn a lot of new skills
    The challengesKPIs are barely manageable Overworked every day Need more understanding in the work load
    3 people found this helpful
    5.0
    Workplace Health and Safety Adviser
    Oct 2025
    Sydney NSW 2000Less than 1 year in the role, current employee
    Great People, great environment, great experiences.
    The good thingsDeveloping the new WHS Global Strategy and working with all the stakeholders in the different locations.
    The challengesKnowledge transfer for specific industry requirements
    3.0
    Customer Relationship Manager/Collections
    Aug 2025
    Brisbane QLD 40004 to 5 years in the role, former employee
    Save your soul and stay away from collections.
    The good thingsThe bonuses if you ever were lucky enough to get them. Most people were nice and the odd company outing was good.
    The challengesManagement were not competent, team leaders did and said what they liked and were untouchable. Pay was not inline with the amount of work and the stress of the workplace. Would not recommend unless you don't care about the stress.
    3 people found this helpful
    2.0
    Customer Relationships Manager
    Mar 2025
    Sydney NSW 20001 to 2 years in the role, former employee
    Sense of structure has a long way to go i.e. some of the key components being taught later in workshops once on the actual office floor in the role should be taught during induction training. It's a little back to front in terms of learning the key components of the role. Certain leadership/managerial styles work for certain people and some simply just don't. A Myers & Briggs test would go a long way in terms of analyzing who fits well under who. Too many workshops and daily meetings that take into the time to complete daily expected tasks. However, your hands are tied because you don't progress in the role if you don't attend these things. Paired with different buddies/mentors as a newbie into the role can be quite mentally draining/daunting because someone has a totally different approach to doing something. You then get told off that you shouldn't approach it in that particular way because it's incorrect which leaves you further confused. Overall mixed emotions on the role.
    The good thingsI enjoyed the supportive team environment. Genuinely lovely people who work here. Breakfast is provided for you.
    The challengesBeing in a highly intensive customer/sales role dealing with micro-managing can be quite off putting. The sense of structure always shifts on the daily depending on the KPI outputs. You feel like you are doing more than your delegated required tasks for the role.
    2 people found this helpful
    5.0
    Client Relationship Manager
    Oct 2024
    Sydney NSW 2000Less than 1 year in the role, current employee
    A great experience to beginners in collections
    The good thingsGreat people who want to learn. Training is extensive and ongoing. Opportunities to make a bonus
    The challengesReaching target to get a bonus.
    1 person found this helpful
    2.0
    Employee
    Jul 2024
    West End QLD 4101Less than 1 year in the role
    It is what it is this company. Revolving door with staff.
    The good thingsEmployees band together under lack of leadership and work life balance 2/3 Hybrid terms
    The challengesHollow leadership, more inclined to focus of keeping their job then coaching staff.
    3 people found this helpful
    4.0
    Senior Customer Relationship Manager
    Nov 2021
    3 to 4 years in the role, former employee
    Great organisation to work for who will assist your career development if you chase it
    The good thingsLots of opportunity for development and career progression if you are someone that seeks it and are a person that is receptive to feedback. There are also uncapped bonuses you can earn and in some cases these bonuses can be quite large.
    The challengesA lot of compliance within the industry can make performing well challenging and getting good at the role can take quite some time to get used to if you haven't worked in this industry before.
    3 people found this helpful
    4.0
    Customer Relationship Manager
    Aug 2021
    Less than 1 year in the role, former employee
    Provides a good understanding of the compliance and laws of collections and strengthens resilience and customer rapport building. Management support and proper coaching can differ from site/location but my personal experience is the reason I left.
    The good thingsGood exposure to call centre work and how collections can impact customers/cients. Amazing incentives and bonus curriculum, first step training also very in-depth. Good work culture with most colleagues and frequent company outings/incentives.
    The challengesManagement support and ongoing coaching - poor support from certain team leaders who are more KPI-focused than staff performing and training.
    2 people found this helpful
    5.0
    Customer Relationship Manager
    Oct 2020
    1 to 2 years in the role
    Whilst it is challenging and great for those with thick skin, CreditCorp provide amazing and top-notch training with how to deal with people, skip tracing was my favourite thing, every team is unique and is always welcoming and overall, CreditCorp is that friend that pulls you back up when you've been pushed down and always willing to help, train, assist and provide a happy working environment to their employees!
    The good thingsThis company will look after you from personal issues all the way to actually acknowledging hard workers by opening up many doors! If you work on a Saturday, they provide the BEST breakfast and you can tell how much effort was put into the Christmas/special occasion/office parties.
    The challengesDealing with people in debt, it's common to come across a client that has a colourful vocabulary/language and some people just won't answer the phone making it tough to assist people with their debts.
    3 people found this helpful
    2.0
    Debt Collector
    Sep 2020
    1 to 2 years in the role, former employee
    waste of time
    The good thingsother new staff were great to work with. close to food shops n public transport.
    The challengesunrealistic KPI's. unlikely to progress unless you're close w higher ups. no work life balance. quite toxic. management have no real care for employees. stress
    4 people found this helpful
    4.0
    Team Leader
    Mar 2020
    7 to 8 years in the role, current employee
    Early opportunity for growth that leads to long term gain
    The good thingsOpportunity for growth from early in career.
    The challengesUpper management can expect unreasonable work loads. Work life balance isn’t necessarily a priority
    2 people found this helpful
    5.0
    Customer Service Representative
    Nov 2019
    Less than 1 year in the role, former employee
    It was a great experience whilst it lasted.
    The good thingsThe people definitely make the environment enjoyable. Management are friendly and easy to approach.
    The challengesNo challenges from when I was working there.
    1 person found this helpful
    2.0
    Client Relationship Manager
    Nov 2019
    3 to 4 years in the role, current employee
    Pick somewhere else
    The good things5 min massage once a month
    The challengesUnrealistic expectations. KPI’s are not achievable. So many rules to follow for calling customers. Salary is low unless you get bonuses (unlikely)
    5 people found this helpful
    1.0
    Client Relationship Manager
    Nov 2019
    3 to 4 years in the role, former employee
    4 years of my life I'll never get back.
    The good thingsSkills gained will help you within other roles with other companies. Resilience.
    The challengesThe type of work with no support from managers. No work life balance. Toxic work environment created management
    5 people found this helpful
    1.0
    Call Centre Role
    Nov 2019
    Less than 1 year in the role, former employee
    Would not recommend
    The good thingsPeople that work there
    The challengesManagers, salary, hours
    3 people found this helpful
    4.0
    Customer Relationship Manager
    Nov 2019
    1 to 2 years in the role, former employee
    I had a great experience at credit Corp Cbd office
    The good thingsThe city office great teams and incentives very positive environment
    The challengesGetting customers on the phone and selling the benefits of paying their debts
    4.0
    Legal Role
    Nov 2019
    3 to 4 years in the role, former employee
    When I was with the company it was always good to me and if I ever had an issue there was never a problem in resolving it.
    The good thingsManagers are flexible, well trained and understanding. Training is thorough.
    The challengesLosing contracts and not having enough fresh files.
    1.0
    Experienced Debt Collector
    Nov 2019
    Less than 1 year in the role
    Not good.
    The good thingsI am unable to find anything good to say.
    The challengesI was afforded no challenges at any time.
    1 person found this helpful
    5.0
    Client Relationship Manager
    Sep 2019
    Credit Corp is a great company to work for.
    The good thingsVery supportive company, management and staff are great.
    The challengesOvercoming the challenges of the customers we have to deal with. L
    4.0
    Client Relationship Manager
    Sep 2019
    Less than 1 year in the role, former employee
    Overall, it was enjoyable. The support you receive is amazinging
    The good thingsGreat support from fellow work colleagues and managers
    The challengesThe job itself. Very draining.
    1 person found this helpful
    5.0
    Team Leader
    May 2019
    Wish I was back there.
    The good thingsBonus Incentive Team culture
    The challengesDealing with difficult customers
    1 person found this helpful
    4.0
    Team Performance Manager
    May 2019
    3 to 4 years in the role, current employee
    Great to escape the world or retail/hospitality
    The good thingsOpportunity for growth, given that most individuals enter the company with little no experience in the field. Despite the fact the role can be emotionally draining, it is rewarding when you exceed - both financially and otherwise.
    The challengesCommunication from senior management is poor and changes are often last-minute, with little to no regard on the impact this may have to their workforce. Countless feedback has been provided to them on this, little has changed.
    1 person found this helpful
    4.0
    Client Relationship Manager
    May 2019
    5 to 6 years in the role, former employee
    A wonderful chapter of my working life that I’m very grateful for.
    The good thingsIt’s a fantastic place to start your career and you don’t need any previous experience. The training is fantastic. Plenty of opportunities for career progression.
    The challengesThe salaries are low.
    1 person found this helpful
    1.0
    Customer relationship manager
    May 2019
    Not much room for growth other then becoming a team performance manager and Kpis are unrealistic
    The good thingsBonuses are great when you actually achieve them
    The challengesTargets are unrealistic and unrealistic kpis set
    1 person found this helpful
    1.0
    CRM Consultant
    Jan 2019
    If you want work experience, then come here and get it, then find any other job.
    The good thingsWork-life balance, location near train station.
    The challengesUnachievable targets, poor workplace dynamic, popularity contest, middle-Management creates unnecessary stress, upper Management has unreasonable expectations and doesn't care, toxic work environment, turnover rate very high due to the above-mentioned, salary low even after tenure, little chance of increased salary, targets unrealistic and stats will be used to avoid paying out bonus'
    3 people found this helpful
    5.0
    Human Resources
    Dec 2018
    Less than 1 year in the role, current employee
    Perfect company to join if you want to get in to the financial services industry. CCG will invest in growing and developing you to ensure your future stays there.
    The good thingsAmazing culture and people. CCG drives development and progression from within.
    The challengesWorking in a collections environment can be hectic from time to time.
    1 person found this helpful
    5.0
    Group Payroll Manager
    Nov 2018
    11 to 12 years in the role, current employee
    I enjoy working at Credit Corp otherwise I wouldn't be serving my twelfth year here
    The good thingsOpportunity to develop I also like the flexibility I can have in my role Great people to work with
    The challengesManaging other people's expectations
    1 person found this helpful
    2.0
    Customer Service Role
    Nov 2018
    Less than 1 year in the role, former employee
    A waste of time.
    The good thingsClose to Public Transport
    The challengesCareer Progression and General Training
    1 person found this helpful
    5.0
    HR Manager
    Nov 2018
    1 to 2 years in the role, current employee
    Great opportunity to make a difference
    The good thingsGreat career opportunities, fun environment, work with great people.
    The challengesCollections can be challenging but the environment is supportive
    1 person found this helpful
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