Supportive and rewarding. The good thingsThis employer supported me through my own personal mental health struggles and allowed me time off to seek the help that I needed. I haven’t had a previous experience with an employer where I felt comfortable being open with them and that I wasn’t judged. The role itself is rewarding by engaging with customers and insurance companies to provide resolutions and excellent service. There is a lot of problem solving, computer work and administrative tasks which I love to do. The team I work in is supportive, friendly and hard working as are other departments at Dak-wal. Overall this company has been nothing but good to me in my time here. My teams hard work is acknowledged by my team leader and I feel very supported by her.
The challengesDuring the busy season the work load increases, but it’s nothing that we as a team don’t get through. When engaging with vulnerable people who have lost their homes it can be difficult to leave work at the door when I leave each day. However, Being a part of the process to getting people back into their homes is so rewarding.