Datacom
(217 reviews)
Company Reviews
Working at Datacom
3.5217 ratings in total
5
61
4
52
3
60
2
20
1
24
64%
68%
Work/Life balance
3.5(216 ratings)
Career development
3.4(216 ratings)
Benefits & perks
3.0(215 ratings)
Management
3.3(216 ratings)
Working environment
3.5(215 ratings)
Diversity & equal opportunity
3.9(215 ratings)
reviews
Showing 8 reviews for All Sydney NSW
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4.0
Call centre reprentative
Mar 2026North Ryde NSW 21131 to 2 years in the role, former employee
Datacom was a great learning experience, and the call centre experience is a plus on any resume.
The good thingsDuring my time at Datacom, I learnt plenty about Services Australia. It was very interesting. Training was good and team leaders were always supportive.
Other good things about working at Datacom was the different start and finish times and sometimes data come provided sweet treats for call centre staff and of course the big staff room for tea break and lunch.
The challengesWhen a call centre representative has difficulty handling a call, and they ring support for help with the inquiry, I think support staff need to be little more patient.
The other challenge would be to work with a large volume of people but that's just life.
4.0
Network Operations Coordinator
Dec 2025Sydney NSW 2000Less than 1 year in the role, former employee
Good company to work for
The good thingsThe people I worked with and the skills I learnt from them
The challengesMore direction for future career prospects
5.0
Customer Service Representative
Mar 2024North Ryde NSW 21131 to 2 years in the role, former employee
Very positive and supportive management and team, as well as supportive and effective team-based training, making the job fun but also being able to learn effectively as part of a team.
The good thingsVery positive and supportive management and team. Also, team-based and motivating training enabling people to receive the best form of extensive and effective training before starting out on their own. Very positive and supportive work culture.
The challengesBefore COVID, there were no hybrid positions available in the contact centre environment, therefore making balancing life between home and work a bit difficult especially people who had to commute to North Ryde before the metro, thus there was less flexibility before COVID. However, since the business and staff have grown rapidly with services being essential, allowing staff to be more flexible and work from both home and the office.
4.0
Customer Service Representative
Aug 2023Macquarie Park NSW 2113
A place to start your journey.
The good thingsGrowing with the team.
Providing assistance to others.
The challengesRate of work.
Maintaining Knowledge.
Datacom - ConnectThanks for taking the time to share this feedback with us. We’re very sorry to hear about your experience while working at Datacom. We value all our employees and are committed to ensuring we take feedback like this on board in order to build a better experience for our team, and future employees. We appreciate your input and wish you all the best in your career.
30d+ ago
4.0
Customer Success Lead
Apr 2023Sydney NSW 2000
I've welcomed the opportunity here to grow my career, and have diversity/ flexibility in my working time over many industry segments. So many doors available to open for a self motivated - starter.
The good thingsValues of the Culture, Opportunities in the diverse services they offer.
The challengesSomething to ponder on.
DatacomThank you for taking the time to leave a review for us. We are happy to hear that you are enjoying your time at Datacom!
30d+ ago
3.0
Customer Service Representative
Apr 2017North Ryde NSW 21131 to 2 years in the role, current employee
Good for work life balance, not for anything else
The good thingsStrong sense of culture
The challengesInternal growth for casual workers
3.0
IT Service Desk Analyst
Apr 2017North Ryde NSW 21131 to 2 years in the role, former employee
Great place to begin a career in IT
The good thingsCake day once a month on the 15th. Team building events.
The challengesno chance for growth unless applying for other roles in the company.
4.0
Service Desk Analyst
Sep 2015Sydney NSW 2000Less than 1 year in the role, former employee
I was able to learn a lot, but the career development was too slow and experiences weren't offered to help me progress causing me to find work elsewhere.
The good thingsDiverse technology
The challenges48 average hour weeks were difficult.