Outdated and dysfunctional. Not worth your time The good thingsThe diversity of lovely people or different backgrounds, ages and cultures.
The challengesThe system used to fulfil online orders is dysfunctional and outdated. Staff spend hours searching disorganised back rooms with no RFIDs. While customers don’t see this, the lack of organisation severely impacts efficiency.
I was questioned by the loss prevention team for alleged theft, which was both false and absurd. This was laughable given the store’s poor security: many items lacked security tags, exits were poorly monitored, and customers could easily leave with unpaid items. Back-room areas, particularly luxury beauty, also lacked cameras or proper security, making it easy for high-value items to be pocketed. Rather than addressing these flaws, management chose to falsely accuse staff.
Although I was initially welcomed by my team, it became clear my role was largely redundant due to outdated systems. Many long-standing staff appeared resistant to new employees, creating an unwelcoming environment that discourages new ideas and growth.