Dusk
(94 reviews)
Company Reviews
Working at Dusk
3.294 ratings in total
5
26
4
24
3
10
2
15
1
19
82%
57%
Work/Life balance
3.2(94 ratings)
Career development
3.0(94 ratings)
Benefits & perks
3.2(94 ratings)
Management
3.0(94 ratings)
Working environment
3.5(94 ratings)
Diversity & equal opportunity
3.3(94 ratings)
Reviews
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1.0
Sales Assistant
Feb 2026Sydney NSW 2000Less than 1 year in the role, former employee
No hours at all, no one interacted with me, very isolating
The good thingsGreat discount, really amazing smelling candles.
The challengesI was promised more hours however i only worked once a month with a 3 hour shift.
1 person found this helpful
3.0
Sales Assistant
Dec 2025Launceston TAS 7250Less than 1 year in the role, former employee
Overall, it's an okay company, but management is a bit hit or miss.
The good thingsSome staff were friendly. Customers were often lovely.
The challengesKPI's and the rewarding 'system' were degrading. Staff were expected to sell more than 3 items per sale. If I had put through 6 sales, and out of those 6 sales, only one didn't buy more than 2 items, SOME staff would receive 'feedback' that often felt more like lectures and a warning. Managers were good until I caught them disrespecting other team members in their conversations. The pressure to hold customers' hands while they were shopping was excessive and often made me feel uncomfortable to do. Overall, it's an okay company, but management is a bit hit or miss.
4.0
Causal Sales Assistant
Oct 2025Mandurah WA 6210Less than 1 year in the role, current employee
Quite a rewarding experience after all.
The good thingsGood pay rate and excellent team-mates.
The challengesThe promotions some times changes too often and it creates extra workload to the team.
4.0
Sales Assistant (Seasonal Casual)
Oct 2025Sydney NSW 20002 to 3 years in the role, current employee
The experience has been good. I have been supported in my store and I benefit being here. :)
The good thingsThe discount system, career progression, opportunities to work in different stores and how often training is supported on the shop floor and the joy of meeting different co-workers with different backgrounds and the small competitions we do for our target goals.
The challengesHead office needs to consider the physical and mental health of team members. They also should consider adding more hours for the random, sparse VM changes. I also think the communication between head office and stores REALLY needs to be improved.
1 person found this helpful
1.0
Store Manager
Sep 2025Adelaide SA 50001 to 2 years in the role, former employee
So much stress and exhaustion just to sell some candles... Not worth it.
The good thingsThe team you work with instore. That's it.
The challengesLeft to work alone all day apart from a 3 hour lunch cover. Insanely high amount of workload expected to be completed in an unreasonable amount of time. They expect you to suffocate the customers and cling to them like a leech. You get berated if you don't sell 3 or more items to each customer. The area manager was horrible to work under because she would talk to you like you're a child, belittle you etc.
7 people found this helpful
1.0
Store Manager
Aug 2025Gladstone QLD 4680Less than 1 year in the role, former employee
Would not even recommend to someone I didn't like
The good thingsdecent staff discount
The challengesNo work life balance - expect a lot of unpaid overtime
4 people found this helpful
5.0
Candle Maker
Aug 2025Belmont WA 61041 to 2 years in the role, former employee
As a Factory supervisor at Dusk I played a key role in overseeing production processes while contributing to a collaborative team environment. The role allowed me to strengthen my leadership and coordination skills ensuring smooth day-today operations.
The good thingsFriendly Team & Supportive enviroment, learning training & career development, fragrant, creative environment.
The challengesHigh Stress during peak periods,
1.0
Store Manager
Apr 2025Hornsby NSW 20771 to 2 years in the role, former employee
Beautiful Instore Team- Upper Management Do not care.
The good thingsI loved my team. I had the opportunity to work with a beautiful group of people that I formed such beautiful friendships with
The challengesLack of confidence in upper management. Not enough core stock. Very little care from Seniors with the exception of a couple of them. Being told about the company's ' new core values' which were not being lived by office staff. Poor communication with uppers, lack of care or consideration for teams.
2 people found this helpful
4.0
Retail Sales Assistant
Mar 2025South Brisbane QLD 41011 to 2 years in the role, current employee
Nicer place to work than most
The good things40% discount on full priced items. Pleasant retail environment surrounded by beautiful product. Great team members. Time usually passes quickly at work.
The challengesChange in CEO and management recently has sent the company in a different direction. I want my MoodMist oils back please.
Can potentially only get one 3-hour shift per week depending on the time of year.
2 people found this helpful
5.0
Store Manager
Mar 2025Melbourne VIC 30001 to 2 years in the role, current employee
Rewarding and engaging
I would rather cover 6 areas of a retail job in one day, than stand at a register all day.
The good thingsThere is new management that started last year when I did and they have changed their approaches for the better of the team and customers. I have never felt so heard, supported, appreciated by an Employer.
Great Discounts
Bonuses for all staff including casuals
Fun sellable product
Regular Training
The challengesOlder staff didn't appreciate these changes of expectation towards actually providing customer service rather than a focus on operations, so some quit. My only negatives are: the physical labour (candles are heavy), delay in VES details & marketing equipment sometimes, but the team are always on it!
1 person found this helpful
2.0
Store Manager
Nov 2024Melbourne VIC 30001 to 2 years in the role, former employee
Horrible, I would never recommend the job to anyone.
The good thingsSome team members were great, and it was nice to build new connections everyday with customers.
The challengesUpper management gives no support or training, and you're constantly overworked.
2 people found this helpful
1.0
Customer Service Role
Mar 2024Nowra NSW 2541Less than 1 year in the role, current employee
overall is ok
The good thingsMeeting lovely people.
The assistant store manager is fantastic.
The benefits of being a staff member/customer
The challengesNot given a chance to succeed any further in my career so i only work 1 day a week for only 3 hours.
feeling like im being singled out.
2 people found this helpful
3.0
Sales Assistant
Jan 2024Chadstone VIC 3148Less than 1 year in the role, former employee
alright I guess…
The good thingsThe discount was nice and could be used whenever
If they need the workers, the hours can be alright
The challengesStaff very clearly had “in-groups” Management was rude to you when you were “no longer needed” (aka overstaffed)
Multiple staff members let go without notice
3 people found this helpful
2.0
Team Member
Jul 2023Melbourne VIC 3000
Don’t recommend
The good thingsDecent training, easy job, didnt have to do jobs outside your role.
The challengesSome coworkers rude and difficult to work with. Managers would schedule you on for days outside your availability and tell you off when you didnt just show up. The upselling requirements and KPIs were insane
5 people found this helpful
1.0
Retail Assistant
Feb 2022Less than 1 year in the role
Maybe it was just my store but it was awful
The good things30% off items, some team member were kind
The challengesExtreme pressure to force customers into buying more than 3 items then extras on top. Even if you ask all the right questions and offer all the offers you are meant too and your customer only buys one or two items it is still your fault
10 people found this helpful
2.0
Sales Assistant
Apr 2021former employee
management did not train you very well, and very individual sales based but want you to work as a team. just not cool
The good thingsI have nothing to add that was good, I guess the perks and discount maybe,
The challengesmanagement did not train you very well, and very individual sales based but want you to work as a team. just not cool
3 people found this helpful
2.0
team member
Feb 2021Less than 1 year in the role, former employee
hard work with no help not knowing what to do
The good thingscustomers, store team memebers
The challengesnot having any help when just been hired and the only full time member with no store manager and no getting any assistance as have nere worked with this company before,
4 people found this helpful
3.0
Retail Sales Assistant
Feb 2021Less than 1 year in the role, current employee
great second income
The good thingsAs a casual this store allows for you to take time off or away without punishing your hours.
The challengesduring the quiet seasons of shopping you may only recieve 3-8 hours a week
1 person found this helpful
5.0
Assistant Store Manager
Jan 20211 to 2 years in the role, former employee
Greatest retail job out there
The good thingsGreat team and management, excellent processes and training provided. Achievable KPI's with great rewards and recognition.
The challengesA lot of information to learn but the team is there to help as you learn most of it on the job as well as formal online learning.
2 people found this helpful
1.0
Assistant Manager
May 2020Less than 1 year in the role, former employee
Manager
The good thingsIt was fun working with the team and all being able to have a laugh and meeting people.
The challengesManagement is horrible, they don't care about the staff at all. their customers always comes first and no matter how good you do they don't see it, all they do is put pressure and stress on you and expect you to force customers to buy products just to make KPIs. Didn't train me properly and just expected me to know everything and had no support from no higher management
6 people found this helpful
5.0
Assistant Manager
Mar 20201 to 2 years in the role, former employee
A fantastic and supportive place to work, but you must be willing to give 100% effort to KPIs, excellet customer service and keeping the store pristine.
The good thingsTight knit team environment. Supportive and encouraging.
The challengesHigh targets which you must remain positive about given the prescribed 'can do' culture.
1 person found this helpful
1.0
Manager
Mar 2020Less than 1 year in the role, former employee
Not good enough.
The good thingsMy direct team in store was amazing love them all
The challengesGetting use to constant negative and not being good enough
4 people found this helpful
5.0
Casual Retail Assistant
Mar 2020Less than 1 year in the role, former employee
Loved working for Dusk, grew my customer service skills more than I thought possible, such a great opportunity!
The good thingsGreat management and team, clean and positive environment.
The challengesSome challenges include customers and some issues when products are out of stock.
1 person found this helpful
3.0
Retail Sales Assistant and Acting Manager
Mar 20203 to 4 years in the role, current employee
Overall a good place to work at for a student or for casual work, but probably not the best job if you are looking to make a lot of money.
The good thingsVery flexible; able to study full time and work multiple shifts a week. Nice stores to work at, good at Christmas time.
The challengesNot many shifts available each week (usually only 2-3 shifts a fortnight), some unrealistic expectations from management, managers do not seem to follow KPI's and work like the casuals do, not much opportunity for growth other than acting manager (nothing further), never recognised for good KPI's, only for bad ones.
3 people found this helpful
1.0
Store Manager
Nov 2019former employee
10/10 would not recommend working there.
The good thingsThe 30% discount on product and meeting some team members.
The challengesUpper management lie about job prospects and promise things that they can’t actually promise. They have unrealistic expectations of floor team. They are your “frontline” treat them like a HUMAN not a robot that can sell lighters to every customer. Management also need to understand that a lot of the time store teams need support that they aren’t receiving. Especially in NSW.
4 people found this helpful
Human Resources AssistantThank you for your review. We are very sorry to hear of your disappointment. We appreciate and highly value any chance to improve our communication and the opportunities we provide for our Team Members. We pride ourselves on our cultural commitments by treating all of our Team with respect and providing achievable individual targets so that each Team Member contributes to their Team as a whole. Your feedback has been passed onto our NSW Management Team who see the upmost importance in providing the best support and opportunities to their Teams.
30d+ ago
1.0
Sales Assistant
Nov 20191 to 2 years in the role, former employee
It was not one I would want anyone to go through
The good thingsGetting to work with my friend
The challengesEverything from terrible hours, to be put down for my results
3 people found this helpful
Human Resources AssistantThank you for your review. We are very sorry to hear of your disappointment. We are appreciative of the culture we have embedded into our company through our valued and hardworking Team Members. We provide achievable individual targets so that each Team Member contributes to accomplishing common Team goals. As a retail business, we endeavour to meet the demands of our internal and external customers by using our Team Members availability as a guide, and providing fair and consistent shifts to all of our Casual Team accordingly. We prioritise fair rostering to ensure all of our Team feel supported and are always set up for success. Your feedback has been passed onto our Management Team who see the utmost importance in supporting and encouraging their Teams.
30d+ ago
5.0
Acting assistant manager
Nov 20193 to 4 years in the role, former employee
Loved it best job ever
The good thingsStaff overall great company
The challengesLearning about so many products
Human Resources AssistantThank you for your review! We are appreciative of the culture we have embedded into our company through our valued and passionate Team Members. We are thrilled to hear of the great learning experiences you received throughout your time with dusk and thank you for being an important part of our Team.
30d+ ago
2.0
Marketing Role
Nov 2019Good experience for learning, bad for the rest and that’s about it.
The good thingsPeople were nice depending where you worked, you get good pay and get good experience out of it. Good discounts.
The challengesManagement was absolutely horrible. Can be rude and insensitive the way they treat you. When your made redundant, they never contact you they just cut your hours.
2 people found this helpful
1.0
Assistant Manager
Nov 2019Loved selling the items and the customers, company needs to rethink the goals and management system.
The good thingsLoved the job it's self, and most of the people I worked with were fantastic!
The challengesUpper management was awful, I have never come across anything like it.... discussting!
2.0
Casual
Sep 2019Work above and beyond for little recognition or reward. The company is only about money rather than the well being of their employees.
The good thingsGreat team members and nice product.
The challengesHead office think you are a super hero and expect you to achieve a ridiculous amount of tasks in a day while still making budget. Goes too far with the “customer is always right” saying and if you follow policies and procedures you will end up in the wrong.
1 person found this helpful
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