Dyson
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    Dyson
    (45 reviews)
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    Company Reviews

    Working at Dyson

    2.745 ratings in total
    5
    11
    4
    4
    3
    4
    2
    13
    1
    13
    87%
    Rate salary as high or average
    33%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(45 ratings)
    Career development
    2.4(45 ratings)
    Benefits & perks
    3.0(45 ratings)
    Management
    2.3(45 ratings)
    Working environment
    2.8(45 ratings)
    Diversity & equal opportunity
    3.1(45 ratings)
    Ratings for Dyson are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 45 reviews sorted by most recent
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    2.0
    Manager
    Apr 2024
    Sydney NSW 2000
    poor communication from leadership team, lack of transparency, high levels of stress, and little to no support for employees’ well-being.
    The good thingsYou work in the city in an office with a beautiful view. The products are really good, it’s exciting to see what’s going to launch next.
    The challengesIt used to be a really great place to work, team members were supportive, great leadership but it all changed over 12 months ago. No clear strategy and waiting on decisions to be made , then high pressure to turn launches on very quickly, with high expectations on delivery with either zero support or micromanaged. Limited recognition, no career or development conversations. If you’re liked by management you’ll progress. Leadership team have meetings all the time but no cascade to teams of communication. Expected to work late into the night on calls with APAC/ UK.
    3 people found this helpful
    1.0
    Head Office
    Jan 2024
    Sydney NSW 2000
    Don't convince yourself to give them a chance
    The good thingsSometimes given new products to sample
    The challengesEverything. The Management is poor, there are no opportunities to grow, constantly hanging out a carrot and never moving forward. Expected to sell your soul.
    10 people found this helpful
    5.0
    Sales Team Member
    Jan 2024
    Sydney NSW 2000
    Good but not for everyone!
    The good thingsGood compensation, great people, great products that you get to try out most importantly - good opportunities to grow as an individual and in your career.
    The challengesFast-paced which is not for everyone. Can be a demanding role at times. Lots of change!
    2.0
    Assistant Store Manager
    Jan 2024
    Castle Hill NSW 21541 to 2 years in the role, former employee
    The rating on Seek says it all.
    The good thingsGood training platforms, good products and convenient hours.
    The challengesManagement don't take responsibility, always blame everyone else. More work to do that they pay you for. Promise you the world, deliver nothing. High staff turnover.
    4 people found this helpful
    1.0
    Head office
    Nov 2023
    Sydney NSW 20003 to 4 years in the role, current employee
    A multi national with a billionaire owner masquerading as a start up
    The good thingsSalary, some good people left
    The challengesNo strategy or leadership, commitment issues, short sightedness, blame culture, lack of flexibility, huge staff turnover
    7 people found this helpful
    3.0
    Customer Service Representative
    Oct 2023
    Coopers Plains QLD 41081 to 2 years in the role, former employee
    Good company to work for, cruisey job, repetitive so learn fast - poor management.
    The good thingsThe job and duties itself
    The challengesExtremely busy with customer
    1 person found this helpful
    2.0
    Sales Role
    Sep 2023
    All Sydney NSW
    A company that has lost its way
    The good thingsBrands and innovation is consistently being released
    The challengesLT don't care about staff. Just about their own careers No work life balance & not Family friendly place to work. Need to manage up, play the game and have a LT sponsor to get promoted No true strategy outside throwing volume into the market and relying to much on innovation launches
    1.0
    Dyson Demonstrator
    Oct 2022
    former employee
    Dyson in Australia is a very small company. You are on your own as an in-store rep. Management do nothing. Dyson should outsource it's in-store demonstrations to another company.
    The good thingsNone. Lots of style no substance.
    The challengesPoor training. Just watching videos online. No support from management in Melbourne. HR is a poorly organised mess.
    4 people found this helpful
    1.0
    a meaningless job title
    Jul 2022
    former employee
    Managers are way too greedy. They want everything for themselves.
    The good thingsConvenient location, modular product, non-technical working environment
    The challengesDyson is no longer manufacturing its products and parts. There is no new supply of products and parts. However, their growth targets are unchanged.
    2 people found this helpful
    1.0
    Sales Expert
    Feb 2022
    7 to 8 years in the role, former employee
    First years were imperfect but ok. Last two were horrendous by design.
    The good thingsNow it's only the friends you make at your own local situation.
    The challengesEverything else. All because of ludicrous and punitive management.
    4 people found this helpful
    3.0
    Melbourne Role
    Feb 2022
    High pressure environment, bad management
    The good thingsGreat team to work aside, the products are fantastic, always lots of work to be done.
    The challengesManagement unfortunately is not good at all.
    3 people found this helpful
    4.0
    Customer Service Representative
    Sep 2020
    Less than 1 year in the role, former employee
    Overall I have happy with the 5 months worked there, however not much room to grow.
    The good thingsFriendly group of co-workers
    The challengesEveryone and everything was micro managed, seemed like we were under watch constantly, no sense of freedom.
    4 people found this helpful
    5.0
    Information Technology Analyst
    Jul 2020
    Less than 1 year in the role, current employee
    It is a great opportunity to work with Dyson.
    The good thingsWorking Environment and the man management
    The challengesDue to Covid-19, ended up losing jobs
    3.0
    Activation Manager
    Jun 2020
    Manic but peers are fantastic.
    The good thingsGreat Location - Barangaroo
    The challengesLimited Structure - Management Decisions can be very adhoc
    2 people found this helpful
    2.0
    Professional
    Mar 2020
    Less than 1 year in the role
    With their openness to change and improve, perhaps in a few years the employee and customer experience will match the high standard of their products.
    The good thingsOpenness to change and improve. Benefits and perks. Well known brand. Work/life balance. Relaxed dress code. HR team. Access to flexible work hours.
    The challengesPoor people management (this is not across the board, there are some wonderful managers there). Fairly low employee engagement. The management team seem to operate in silos and rather than working in collaboration. Inefficient systems and processes result in many frustrated customers. Slow to fix issues and make improvements. Lack of job specific training and support. Lack of career development opportunities.
    1 person found this helpful
    4.0
    Finance Role
    Nov 2019
    Great team of people.
    The good thingsGreat people and perks.
    The challengesOutsourcing the department
    2.0
    Service
    Nov 2019
    All Australia
    The rosy picture which the company paints around culture and support doesn't match the real day to day life experienced by employees. Everything revolves around the customer, I would like to see more focus on happy employees who could then deliver a bette
    The good thingsGreat Brand and very customer focussed.
    The challengesManagement don't walk the talk
    3 people found this helpful
    1.0
    sales
    Nov 2019
    All Australia
    never work their again, unless they changed their leadership team.
    The good thingsProducts are excellent and the product training is very good.
    The challengesskill and talent don't decide how you go it's how good you are at making you managers look good even at the cost of the business. Leadership only care about their image and not the business or their staff.
    4 people found this helpful
    1.0
    Apple At Home Advisor
    Nov 2019
    Less than 1 year in the role, former employee
    Senior advisors were very judging and management did not listen. From a team of 14 we dropped like flies to two left.
    The good thingsThey had work from home but no support or very delayed
    The challengesLack of support and training
    2 people found this helpful
    3.0
    Logistics Department
    Nov 2019
    Will chew you up and spit you out
    The good thingsGood hours, friendly coworkers
    The challengesPoor management and lack of recognition for contribution. Poor pay.
    4 people found this helpful
    2.0
    Sales
    Nov 2019
    Was the best company to work for & after management change, was the worst company to work for.
    The good thingsWhen it was run by Australians it was great
    The challengesWhen the English took over, everything changed and not for the better
    5 people found this helpful
    2.0
    Customer Service Representative
    Sep 2019
    Less than 1 year in the role, former employee
    Liked helping people, would have helped to know what i was doing.
    The good thingsFun people, actually trying to help people in customer service is refreshing.
    The challengesLow pay, no oversight, thrown in the deepend with absloute mini training follow up, basicly just handing out stuff then chastising employees for not knowing limits when they were never told. none of the staff seem to have been there long so local help was \" i do this, but they do that' meaning nothing was the same
    1 person found this helpful
    2.0
    Dyson Professional Employee
    Jul 2019
    All Australia
    Dyson Professional should be renamed, 'Dyson Un-Professional'
    The good thingsInvents innovative technology that solves problems, access to flexible working hours, latest devices to conduct your role.
    The challengesDyson Professional Australia appears to be profitable and successful; however, it lacks a measurable and long-term operations strategy; instead, adopting a day-to-day ad-hoc approach designed to tick boxes and keep global leaders at bay. The Australian business struggles to deliver basic processes such as the deployment of service agents, processing of purchase orders, and responding to customers promptly. Crucially, it is devoid of the necessary leadership skills fostered by respect and trust. Globally, Dyson uses the term, 'challenging the status quo' and encourages its people to find better and innovative ways of working. However, as Dyson Professional's local leadership lacks emotional intelligence, they are dismissive of those who show any initiative and have no hesitation in vilifying or being confrontational - even in a group environment. Teamwork is not practised, with 'management' happy for people to work in silos. If you are looking for long-term career development, look elsewhere. Currently, leadership in this team only looks out for itself and is threatened by anyone looking for career development. Staff turnover is staggering due to its 'management' style, so be prepared to take on the extra workload of those who have left.
    2 people found this helpful
    4.0
    Information Technology Manager
    Jun 2019
    3 to 4 years in the role, former employee
    an honest hard working group of people who really provide a great service
    The good thingsgreat people, great facilities. family business
    The challengesnone that come to mind
    5.0
    Supply Chain Consultant
    May 2019
    An enjoyable place to work with a motivated and friendly cohort of employees
    The good thingsThe team atmosphere, the energy across all, and the working environment
    The challengesDyson does not pay too highly so difficult to maintain experienced and senior people
    1 person found this helpful
    1.0
    Senior Credit Controller
    May 2019
    Less than 1 year in the role, former employee
    unfair work environment with little support. The manager will ask you to work during lunch breaks, no support and little training provided.
    The good thingsDiscounted products
    The challengesStaff leaving every week and even 2 at a time
    1.0
    Finance Role
    May 2019
    Unpleasant environment with little opportunity to develop and grow.
    The good thingsThe company is well known
    The challengesPlans for the Australian company are dictated by the UK company. There are many people in management positions that have poor interpersonal skills and lack the skills and knowledge to perform their role in a competent capacity.
    1 person found this helpful
    2.0
    Customer Service Role
    May 2019
    1 to 2 years in the role, former employee
    Wouldn’t work there again.
    The good thingsSome of the workers are nice.
    The challengesManagement are very condescending
    2 people found this helpful
    5.0
    Project Manager
    Mar 2019
    Less than 1 year in the role, current employee
    Love working in such a dynamic and innovative environment!
    The good thingsGreat culture, professional and friendly place to work!
    The challengesFast paced speed of business with new products and services launching all the time.
    5.0
    Customer Service Assistant
    Feb 2019
    Less than 1 year in the role, current employee
    Ideal role if you enjoy delivering the best customer service and being supported by a great team.
    The good thingsWorking with a quality product and customers that really appreciIate great customer service. 3 weeks of training and a friendly team to work with.
    The challengesLearning all the products but I was encouraged to take the products home and use them to learn about them and feel more confident.
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