Emirates Leisure Retail
(49 reviews)
Company Reviews
Working at Emirates Leisure Retail
2.049 ratings in total
5
3
4
6
3
2
2
13
1
25
57%
18%
Work/Life balance
2.1(49 ratings)
Career development
2.1(49 ratings)
Benefits & perks
2.0(49 ratings)
Management
1.8(48 ratings)
Working environment
2.0(49 ratings)
Diversity & equal opportunity
2.5(49 ratings)
Reviews
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2.0
Assistant Venue Manager
Apr 2026Adelaide Airport SA 5950Less than 1 year in the role, former employee
No power being a manager.
The good thingsEasy job as there is not much you can do do as with limited options available.
The challengesManagement intervention and toxic staff members.
1.0
Food and Beverage Supervisor
Jul 2025Brisbane Airport QLD 40082 to 3 years in the role, former employee
There are plenty of better options out there
The good thingsThe people I worked with on the floor
The challengesManagers in 'support office' are more worried about taking each others jobs than running a healthy company. Only concerned about numbers than building a strong culture and safe work environment. If anything needs fixing, you have to prove it in the numbers, forget the fact that you need it to run the business.. You will be asked to do everything outside of your job description with no compensation, and you will do extra hours with no recognition or appreciation. Team morale is so low because management at all levels lack vision, real leadership skills and professionalism. Everything is performative so they can push someone else out for the next promotion. Don't waste your time here, you won't get any career growth or development no matter what level you start at. Forget about a work/life balance. You will constantly be called to fill shifts or for something else work-related.
2 people found this helpful
1.0
Venue Manager
Jun 2025Perth Airport WA 61056 to 7 years in the role, former employee
“All good things must come to an end”
The good thingsThe Environment was very friendly. In the early days the team was great. Then after couple years did start to go down the hill.
The challengesBefore the New Senior Management start (Base in Melbourne) everybody was happy and team players. Then all the senior staff started to leave the company due to a new philosophy of profit and no respect for the individuals.
1.0
Chef'
May 2025Sydney International Airport NSW 2020Less than 1 year in the role, current employee
Company without a sane structure. It all seems random and thrown together, much like a uni project. First hand understood what how upper management refer to floor positions, they do not appreciate, train or upskill their staff and several times refer to them as 'nobodies', no wonder why the turnover rate is so high!
Save yourself the worst couple months of your life and move onto the next offer.
The good thingsFloor staff are mostly positive and supportive of each other
The challengesManagement simply has no clue on priorities. They run their businesses in a mediocre manner, where overworking their staff is their baseline. No one follows their job descriptions, and you are expected to get out of your duties to fix whatever is necessary.
3 people found this helpful
1.0
Floor Staff
Apr 2025Adelaide Airport SA 5950Less than 1 year in the role, former employee
If you plan to stay for only 1-2 months, that's fine.
But if you're considering something long-term, I wouldn't recommend it.
This job posting has been up for about six months now. Makes you wonder why, doesn’t it?
The good thingsWell, life lesson?
Working here has shown me how important good management is and why businesses that genuinely care about their employees succeed.
The challengesIt always feels like new staff are prioritised over people who have been here longer. They're constantly short-staffed, yet management acts like they don't know why it's happening.
I wish management understood that treating staff this way affects how they treat the venue and customers, too.
2 people found this helpful
1.0
Floor staff
Jan 2025Adelaide Airport SA 5950Less than 1 year in the role, former employee
Stressful work environment. Wage was based on Restaurant Awards - If you’re at a level below Supervisor, the pay rate for Saturdays and Sundays is the same.
The good thingsStaff discount for food and coffee
The challengesWorking at Emirates was really interesting. Management had a unique way of handling things, often making decisions that kept everyone guessing. It felt like they had their own interpretation of work ethics and labor policies. I just wanna say it was a masterclass in testing patience and adaptability
3 people found this helpful
1.0
Front of House Staff
Dec 2024Adelaide Airport SA 5950former employee
Disappointing
The good thingsHonestly, there weren’t many positives, but most of the regular staff (not management) were super supportive and always ready to help each other out.
The challengesIt was a pretty good place to work until the management changed. After that, the leadership went downhill—unprofessional, unfair, and not supportive at all. A bunch of great people ended up leaving, but upper management just ignored the real problems and brushed it off as personal drama.
1 person found this helpful
1.0
Sous Chef
Sep 2024Brisbane Airport QLD 40083 to 4 years in the role, former employee
not much expectation
The good thingsfriendly staff members, free staff meal and online training...
The challengespoor managements and lack of training and encouragements, management forced to do extra unpaid hours. full time salary hours extended up to 55 hours a week.
2 people found this helpful
2.0
Chef
Jul 2024Brisbane Airport QLD 4008
Just okay
The good thingsFriendly staff and good enviroment
The challengesNo carrer growth if you work commited and no apperication
4 people found this helpful
3.0
Food and Beverage Attendant
May 2024Mascot NSW 2020Less than 1 year in the role, former employee
Despite the challenges, the majority of the longstanding staff consistently demonstrate dedication and diligence in their work, contributing significantly to the organization's success.
The good thingsMostly of the team is good and friendly
The challengesFirstly, the absence of clear instructions from management has been a recurring issue. Without a clear roadmap or guidance on tasks and expectations, employees often find themselves unsure of how to proceed, leading to inefficiencies and frustration.
Moreover, the dearth of constructive feedback has been disheartening. Without regular input on our performance, it's challenging to gauge our progress or identify areas for improvement. This lack of feedback not only stunts personal growth but also contributes to a sense of disconnect from management.
Perhaps most concerning is the widespread lack of motivation among the team. Without clear direction or acknowledgment of our efforts, employees struggle to find purpose and enthusiasm in their work.
4 people found this helpful
1.0
Food and Beverage Manager
May 2024Melbourne VIC 30005 to 6 years in the role, former employee
Wait for the next offer, trust me.
The good thingsThe people, although that could be a trauma bond.
The challengesLack of leadership at every level, LOW pay with huge workloads.
4 people found this helpful
1.0
Food and Beverage Attendant Grade 2
Apr 2024Sydney NSW 20003 to 4 years in the role, former employee
Confusing. Made some good friends though and got another job at the airport through connections.
The good thingsThe team I worked with.
The challengesRecent changes at executive level has been toxic, lots of fear in the business. Unrealistic expectations and little to no help with staffing venues which leaves us giving poor guest experience. Senior leadership pretends they care when they are showing clients or managers around the venue but otherwise you don’t hear from them. Pity.
3 people found this helpful
2.0
Hospitality Staff
May 2023Perth WA 6000
Quickly promoted and given little to no support from head office.
The good thingsStaff are amazing and the choice of venues and ability to move is great.
The challengesManagement in eastern states is missing a link to Perth and it chews the staff up in the middle
8 people found this helpful
Talent Acquisition ConsultantThank you for taking the time to share your thoughts with us. We appreciate your feedback and we are sorry to hear that your experience with our management team and work environment was not comfortable for you. We are committed to creating a positive work environment for all of our employees, and we would like to understand more about your specific concerns. If you are willing, please do not hesitate to contact our Head of People and Organisation, Davina at [email protected]. She will be happy to discuss your concerns with you further.
30d+ ago
2.0
Barista
Apr 2023Brisbane Airport QLD 4008Less than 1 year in the role, current employee
Feels like you're nit getting paid enough for what you take on
The good thingsYou get to meet several different people working in the airport and the teams you get to work with are lovely
The challengesThe management. No care for employees or customers health and safety. Next to know values or standards. Only interested in revenue. Disappointing for a 'prestigious' company
2 people found this helpful
Talent Acquisition ConsultantThank you for sharing your feedback with us. We take concerns about employee and customer health and safety very seriously, and we are saddened to hear that you feel our management lacks care in this regard. We strive to uphold high values and standards throughout our company, and we apologize if we have not met your expectations in this aspect. We value open communication and want to ensure that your concerns are properly addressed. If you would be willing to discuss this matter further, we encourage you to reach out to our HR Business Partner, Emily, at [email protected]. Emily will be available to listen to your feedback, answer any questions, and work towards a resolution.
30d+ ago
2.0
Restaurant and Bar Supervisor
Feb 20231 to 2 years in the role, current employee
if you care about food safety, RSA standards, or a positive work culture, probably look somewhere else.
The good thingsMeet some amazing people, and most the general staff are great.
The challengesmanagement are only out to reach goals set by head office, no matter the physical, mental, or emotional cost to the staff. spoken to, treated and even told that staff are replaceable. huge turnover of staff means there's always new people to train. some of the venues have little to no care for food safety, often continuing to sell out of date products, stored in dirty containers or mouldy cabinets. if you try to take initiative and do things that you think could be done, you get told off by management who are super controlling.
6 people found this helpful
Talent Acquisition ConsultantThank you for sharing your concerns with us. We take these matters seriously and are committed to addressing them. We value the well-being and satisfaction of our staff, and we apologize if you have felt unsupported or undervalued. We have strict policies in place regarding food safety, and any instances of non-compliance will be thoroughly investigated and addressed. We encourage open communication and initiative within our team and would like to further examine the issues you have raised. We appreciate your feedback and would welcome the opportunity to discuss your concerns in more detail. Please feel free to contact our Head of People and Organisation Davina at [email protected] to discuss this matter further.
30d+ ago
1.0
Restaurant and Bar Supervisor
Feb 20231 to 2 years in the role, current employee
Bad management, with no care
The good thingsMeet new people from alot of different countries in the international airport
The challengesManagement has little to no care for work life balance. Treat staff entirely as replaceable. Do not take responsibility for lack of communication or mishandled situations
4 people found this helpful
Talent Acquisition ConsultantThanks for the review. We are sorry to hear that you have not enjoyed your time working with us. We appreciate any chance for improvement and we would like to discuss your concerns more in detail. If you are up to it, please contact me directly at [email protected] so we can chat further.
30d+ ago
1.0
Barista
Oct 20221 to 2 years in the role, former employee
The toxicity from management and upper management drove me to quit.
The good thingsCo-workers and other aiport staff
The challengesUnrealistic KPI's from upper management. Toxic management culture.
3 people found this helpful
1.0
Bar and Cafe Supervisor
Jul 20221 to 2 years in the role, former employee
I was treated poorly and they expect you to give up everything in your personal life to attend a job where you are not respected
The good thingsCo-workers were kind and many amazing people here
The challengesHigh staff turnover, higher managers don't care about staff at all, constantly in trouble by the higher managers who are willing to make no compromise for staff.
3 people found this helpful
2.0
Bar and Restaurant Supervisor
May 20211 to 2 years in the role, former employee
you are treated like a number, easily replaced, no matter how hard you work for them and how dedicated you are.
The good thingsbusy atmosphere most of the time
The challengesManager never follows through with directions. Complains about other staff members to other staff but doesn't address the problem when he expects his staff to address their problems.
3 people found this helpful
5.0
Barista maestro
Mar 20213 to 4 years in the role, former employee
Enjoyed the more among all the companies I work for.
The good thingsBest Career growth company in Middle East
The challengesOnly good challenge sincerely like career growth competition and brand standard emphasis.
1.0
Site Manager
Nov 2020painfull
The good thingsNone nothing they promise you the world but work you like a dog they expect you to be there or at the command
The challengesthe job and the expectations do not warrant the money they low ball you with
the perks ? NONE you get 10 percent off flights and thats it
3 people found this helpful
1.0
Bar staff
Apr 2020Would rather die than work here again
The good thingsThe friends I made, absolutely nothing else.
The challengesTerrible management, terrible HR, terrible pay
2 people found this helpful
2.0
Store Manager
Mar 20203 to 4 years in the role, current employee
I learn a lot, but won’t do it again.
The good thingsStability. This company is very stable . So your job is guaranteed
The challengesThe management doesn’t care about employees. At least brisbane . The cut hours and overcharged the employees
2 people found this helpful
1.0
Manager
Mar 20201 to 2 years in the role, former employee
Low moral company
The good thingsYou get staff meals and you have friendly co-workers
The challengesStressful job with understaffed rosters every day, lack of support from management. The company is huge, but with lack of support from IT and HR
1 person found this helpful
2.0
Crew
Mar 2020Interesting to experience but not worth the hassle.
The good thingsHours always up for grabs
The challengesLack of direction from majority of management, staff turnover, equipment struggles
2 people found this helpful
2.0
Supervisor
Mar 20201 to 2 years in the role, former employee
Horrible.
The good thingsMeeting new people, that’s it
The challengesDealing with management and low staffing in busy periods. Did not care about morning service period because it didn’t make as much money as the evening due to the fact there are more flights in the evening than in the morning.
2 people found this helpful
1.0
Front of House Role
Nov 2019former employee
Started okay but then slipped down very quickly as I learned how the place operates.
The good thingsMostly hardworking friendly staff
The challengesManagement only care for themselves. Long hard hours. Constant turnover of staff. No benefits. Always called in last minutes. Minimal organisation or communication.
2 people found this helpful
1.0
Shift Supervisor
Nov 20193 to 4 years in the role, former employee
I do not recommend working for emirates in the Tasmania venues.
The good thingsLots of hours offered
The challengesLack of Management.
Getting incorrect pay.
No teamwork or communication.
Quick turn over with staff
1 person found this helpful
5.0
FOH
Nov 2019Less than 1 year in the role, current employee
Progressive and helpful in development of skills.
The good thingsHours co workers are friendly and helpful
The challengesCustomers and the process of solutions
1.0
Crew
Nov 20193 to 4 years in the role, former employee
They think it's a big company but act like family business.
The good thingsChain restaurant, staff discount
The challengesManagers have lack of management and leadership skills. Centralised power, zero change management knowledge
1 person found this helpful
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