This review is for those considering a role here.The good thingsThere were a few people who genuinely had hearts in the right place, team leaders and case managers. Occasional morning teas or lunches. Hybrid role.
The challengesI was in two minds about writing a review, as I have recovered, moved on to better things and the company did not care during my time very unlikely to care now. But decided to after seeing the overtly positive Talent Reviews and new roles being advertised.
Communication is incredibly poor from Managment, case managers have to sit though call coaching and be told how to communicate better and to be responsive to concerns, suggest Managment needs to undertake this training, if they are then they are not taking the learnings onboard.
Understaffed, piecemeal training and poorly resourced, however case managers are expected to deliver excellence this is at a personal cost that cannot be compensated by salary or inadequate bonus structure. Can not speak for others, but better resourcing and more equal workloads would have been of more value than a token bonus, would have created a fairer work life balance and better staff retention.
Bit of a club, if you are not part of it often anything of importance is spoon fed out and you are likely to fail due to simply not being aware as you were not part of the club.
Lack of mental health care for staff, yes there are flyers and a number to call. But if you do happen to become unwell because of work there will be no concern, they will be more comfortable if you leave rather than address concerns and create a better place to work. Someone else will come along fill your seat until they realise their situation.
This company appears to be riding on past reputation which is fading fast.