Fitness First
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    Fitness First
    (120 reviews)
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    Company Reviews

    Working at Fitness First

    3.1120 ratings in total
    5
    27
    4
    27
    3
    24
    2
    17
    1
    25
    60%
    Rate salary as high or average
    53%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(120 ratings)
    Career development
    2.9(120 ratings)
    Benefits & perks
    2.8(120 ratings)
    Management
    2.6(120 ratings)
    Working environment
    3.2(120 ratings)
    Diversity & equal opportunity
    3.2(120 ratings)
    Ratings for Fitness First are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Personal Trainer
    Jan 2025
    Darlinghurst NSW 2010
    I wouldn’t recommend fitness first to any personal trainer to conduct their business in
    The good thingsHaving the ability to set your own hours.
    The challengesThe staff, poor facilities, lack of leadership
    1 person found this helpful
    3.0
    Membership Sales Consultant
    Sep 2023
    Gosford & Central Coast NSWLess than 1 year in the role, former employee
    Great for a few months as a casual/ part time to set your toes in the fitness field. But have a plan, and don’t plan on remaining.
    The good thingsGood environment for someone with a health and fitness mindset. Nice people with similar interests assuming you’re into said mindset. Big company. Members are usually very lovely.
    The challengesBig company leading to poor management where no one has any power to make necessary changes. This leading to a very sterile draining environment for people with passion and drive. ‘Membership consultant’ roles are more geared towards numbers and less about people. Sales role more akin to car sales. (Not a bad thing for some personalities). But conflicts with the core of health and fitness. Smaller and very friendly Receptionists left with the job to clean gym and heavy weights whilst sales are constantly babied to gather leads with no personal autonomy. Very micro managed.
    2 people found this helpful
    4.0
    GFI
    Feb 2023
    Great work environment, but more difficult for GFIs and management since covid.
    The good thingsWork Hour flexibility Very high job satisfaction when teaching classes
    The challengesTravel/work hour balance
    5.0
    Member Support Manager
    Dec 2022
    5 to 6 years in the role, current employee
    Amazing brand doing amazing things for the local community!
    The good thingsPassionate people about what they do. All about the members and the vibe in club is unmatched!
    The challengesMonthly budgets can get tough but very rewarding if you're successful and prepared to do the work
    1.0
    Member Service Consultant
    Dec 2022
    Most dysfunctional work environment you are likely to ever encounter
    The good thingsAnything positive about this place is truly outweighed by the woeful lack of management
    The challengesComplete lack of accountability and management in general- if anything bad behaviour gets rewarded
    1 person found this helpful
    2.0
    PT Manager
    Mar 2022
    Less than 1 year in the role
    Not a leading commercial gym
    The good thingsPeople day to day in club were nice and friendly
    The challengesNumbers orientated business with lack of any care for people. Expect people to go above and beyond in their roles for lower than living wages salaries even in management. Toxic company reputation with very high staff turnover rate and gossiping. Besides lack of care for staff it’s also reflected in the lack of care for the gyms being run down and thus lack of care towards members. Customer service is a foreign word for FF.
    1 person found this helpful
    2.0
    Member Service Representative
    Feb 2022
    1 to 2 years in the role, former employee
    No growth and can be stressful
    The good thingsThe team was great, all the employees were bonded together from a poor management that we had. Members were great and understanding of the job difficulties as well!
    The challengesPoor management, not enough training for people in managerial roles which leads to poor leadership. Upper management is also horrible in having your back as an employee, if you give them the numbers they want to see it's great, but if you don't it's so miserable as you're in the bottom of the pyramid.
    1 person found this helpful
    5.0
    Manager
    Jul 2021
    A great team environment were you can thrive, meet lots of people and progress your career!
    The good thingsGreat environment Career Progression Market Leader Above average industry pay
    The challengesIt is busy but that is a good thing!
    4.0
    Member Services
    Sep 2020
    1 to 2 years in the role, current employee
    Overall a really fun place to work. A lot of perks. Would be 5 star if the pay wasn't so bad
    The good thingsGreat environment to work in, an overall really fun job
    The challengesIf you're in sales, they put the target up REALLY high. Mostly white men in high positions. A lot of competition
    1 person found this helpful
    3.0
    Group Fitness Instructor
    Mar 2020
    3 to 4 years in the role, current employee
    Work here if you want desperately to be in the Fitness business but don't expect to make much money or build a career.
    The good thingsWorking with like minded people who place a premium on fitness.
    The challengesConstant churning of management. Work scheduling is chaotic. Pressure to recruit customers. Dealing with customer complaints despite having no control over the causes. Pay rates that might be skirting the law.
    2 people found this helpful
    1.0
    Receptionist
    Mar 2020
    Part time was great, full time was terrible.
    The good thingsGreat part time job, working in the gym is a fun environment and the free gym membership is a bonus.
    The challengesWorking full time you see a lot of the in-office politics and gossip (which there is a lot of). Management likes to get involved with the gossip which doesn’t help.
    1 person found this helpful
    1.0
    MC
    Mar 2020
    Shocking company to work for
    The good thingsFree gym membership Time to train on lunch break
    The challengesUnrealistic targets, low salary, low commission.
    2 people found this helpful
    1.0
    Level 1 personal trainer
    Feb 2020
    Less than 1 year in the role, former employee
    lost focus on the true aspect of the industry
    The good thingsThis is a large company
    The challengesThe company is immensely disorganised and so sales driven that the concept of the fitness industry and lifestyle is forgotten to ensure profits.
    2 people found this helpful
    1.0
    Member Services Representative
    Nov 2019
    Less than 1 year in the role, former employee
    No leadership, no accountability for management, just funnel it down the chain of command
    The good thingsThe members of the clubs are great
    The challengesDealing with close minded managers who don’t take experience from outside the fitness industry
    1.0
    Membership Consultant
    Nov 2019
    1 to 2 years in the role, former employee
    Management are extremely lazy and unprofessional - set unrealistic targets and churn through sales people faster then beef in a burger factory.
    The good thingsYou get a free gym membership
    The challengesManagement is horrible and a pain to deal with.
    2 people found this helpful
    1.0
    Membership Sales Representative
    Nov 2019
    5 to 6 years in the role, former employee
    A company that cares more about making money (sales) then its employees by only valuing how good they can sell memberships more than the person themselves or by their customer service skills and not choosing to offer training to make that person sufficien
    The good thingsMeeting friendly members
    The challengesDealing with shocking management
    1.0
    Personal Trainer
    Nov 2019
    7 to 8 years in the role, former employee
    What was I thinking
    The good thingsNone, there’s nothing good about fitness first
    The challengesNo help/ support, they are only after money
    1 person found this helpful
    5.0
    MSR
    Nov 2019
    If you are good to them, they are good to you
    The good thingsMost people you work with are incredible. The work environment is very supportive, fun and challenging. Fitness First has been very good to me and has given me plenty of opportunities but I have also given a lot to them.
    The challengesAlthough there are a lot of great managers, there are also some managers who need to be trained on people skills as they are othen abusing their power and don't treat their team well.
    4.0
    Personal Trainer
    Nov 2019
    I love my gym, the other staff and members are wonderful! Everyone is friendly, it’s 24/7 and i feel safe
    The good things* Management * Colleagues * Environment * Clients
    The challenges* Competition/tension between other personal trainers * Machines aren’t the newest * Very busy during peak
    2.0
    Sales Representative
    Nov 2019
    Fitness first have been called finance first the whole time I’ve been with company. That’s how they feel about potential customers and staff
    The good thingsThe job was at the start chilled and fun. I was quick to realise the realty of the role.
    The challengesFitness first are sales focused and unless you’re a sales gun they look down upon you.
    2 people found this helpful
    2.0
    Trainer
    Nov 2019
    1 to 2 years in the role, former employee
    Not worth the time and effort.
    The good thingsThe use of the pool.
    The challengesAnything to do with management or career progression.
    1 person found this helpful
    3.0
    Fitness
    Nov 2019
    All Australia
    Fun environment within a company that's lost its way.
    The good thingsThe work life balance was good. The members of the club were fun and friendly.
    The challengesThe business goal posts kept moving which meant many staff felt disengaged. Lack of capital expenditure especially if you work in a club outside NSW which meant an inconstant member offering. The company seems to be a bit lost in where they sit within the sector which meant it felt like you were falling behind in the industry.
    1 person found this helpful
    3.0
    Membership Consultant
    Nov 2019
    3 to 4 years in the role, former employee
    A challenge
    The good thingsFree membership platinum membership and good problem solving skills
    The challengesThe constant push for numbers that aren’t real
    2 people found this helpful
    5.0
    Manager
    Nov 2019
    former employee
    The entire Qld team are brilliant people to work with.
    The good thingsGreat team culture. (Family) Supportive line managers
    The challengesSometimes understanding reasons for certain company policies and procedures.
    1.0
    Club Manager
    Sep 2019
    No support for long term loyal staff
    The good thingsThe salary, the members, the industry.
    The challengesThe lack of support from management & HR when you really need it. They are the same team and don't help the field. Its them against you.
    3.0
    Membership service representative
    Sep 2019
    Fun but with high expectations
    The good thingsFree gym membership and a pretty laid back team and community
    The challengesGenerating “leads”, especially when during the hiring process I was told this wasn’t going to be something I needed to do. Working at 4:45am also became very difficult.
    1.0
    Personal Trainer
    Sep 2019
    1 to 2 years in the role, former employee
    wouldn’t recommend others to work here , rent too high plus the franchises fee to pay upfront is rediculous
    The good thingsgood equipment , good gym , good quality clients
    The challengesas a level 2 pt you will struggle because they want the level one to sell pt package , the rent is too high , there are other good gym with lower rent
    3.0
    Member Services Representative
    Sep 2019
    1 to 2 years in the role, former employee
    nothing to comment
    The good thingsBuiling relationships with members and working out on your breaks
    The challengesSales team can be challenging with leads and sales.
    3.0
    Personal Trainer
    Jul 2019
    3 to 4 years in the role, former employee
    Created new experiences in communication and execution of different leadership ideas.
    The good thingsThe atmosphere was always alive and vibrant.
    The challengesAs membership sales declined so did business for multiple Personal trainers.
    2.0
    Customer Care Manager Msm
    May 2019
    Fitness First went from great to sinking ship in the 10 years I worked there, largely due to ownership.
    The good thingsMember interaction, bonuses,
    The challengesManagers that don’t do anything, kpi’s that are ridiculous, the company only cares about money not fitness.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
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