Gloria Jean's Coffees
Write a review
    Gloria Jean's Coffees
    (105 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Gloria Jean's Coffees

    3.1105 ratings in total
    5
    26
    4
    23
    3
    21
    2
    6
    1
    29
    64%
    Rate salary as high or average
    55%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(105 ratings)
    Career development
    2.6(105 ratings)
    Benefits & perks
    2.6(105 ratings)
    Management
    2.8(105 ratings)
    Working environment
    3.1(105 ratings)
    Diversity & equal opportunity
    3.3(105 ratings)
    Ratings for Gloria Jean's Coffees are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 105 reviews sorted by most recent
    Sort by
    most recent
    5.0
    Barista
    Dec 2025
    Bankstown NSW 2200Less than 1 year in the role, former employee
    My experience at Gloria Jeans Bankstown allowed me to improve in my waitressing and barista skills.
    The good thingslearning to make various drinks and the employees
    The challengesBetter communication
    5.0
    Head Barista
    Apr 2025
    Lemon Tree NSW 22591 to 2 years in the role, former employee
    I have experience and skills in speciality coffee and latte art and Olson fresh juice and smoothies juice and mocktails juice and ditox juice and Olson milk check and teas
    The good thingsI'm liking my job, friendship be humble, joking when it's good Tim for jokes eating on time sleep on time so and so
    The challengesI don't like joking in job time ,
    2.0
    Barista
    Oct 2024
    Sydney NSW 20001 to 2 years in the role, current employee
    horrible tbh
    The good thingsRegular customers were lovely, great atmosphere, free drinks, chill shifts
    The challengesNot being paid properly (as in the correct rate and no weekend rates) toxic work environment, management was horrible, getting put on cafe/all rounder position but doing management jobs such as cash closing and running shift but not a manager
    1.0
    Barista
    Aug 2024
    Brisbane QLD 40001 to 2 years in the role
    Work itself is enjoyable but there is horrendous communication and management from higher-ups which makes performing your job difficult - RFG does not care about it's employees whatsoever.
    The good thingsThe products are good, it is enjoyable to make coffee and get to know your regulars. Good coworkers improve the job.
    The challengesI've worked at two different Gloria Jean's stores and there was an utter lack of communication between head-office and employees both times. We were often left in the dark and that made it impossible to provide high quality customer service. It's as if they want their own brand to fail - no genuine efforts to hire new employees when understaffed, an inability to manage and maintain stock levels, a lax attitude to malfunctioning equipment.
    5.0
    Barista & Customer Service Representative
    Jul 2024
    Blacktown Westpoint NSW 21487 to 8 years in the role, former employee
    Highly recommend working at Gloria Jean's Coffees, as it offers great work/life balance and I enjoyed the reassurance of being able to get a staff discount for buying foods :)
    The good thingsBeing able to make and get free drinks for free. I can enjoy them during my shift when it's not busy rush hours. I also enjoyed working with my colleagues as it's quite divers and we all get along with each other well. I can also drink ice coffee whenever I wanted.
    The challengesProbably dealing with aggressive or disrespectful customers. Having to deal with the customer complaints such as the customer not believing my explanation. By working under pressure, but through an effort of teamwork I managed to pull it together.
    1.0
    Team Member
    Jul 2022
    1 to 2 years in the role, former employee
    Good when in high school but terrible payrate and management would punish you if you had to take sick days.
    The good thingsIs a good starting job for school students as working hours are flexible
    The challengesBad management and understaffed
    4.0
    Barista
    May 2022
    1 to 2 years in the role, former employee
    My overall experience was great and I enjoy hospitality.
    The good thingsThe amount of hours worked well for me at the time between my schooling years. The management was good because I wasn't micro-managed, but we still had lots of help during a rush.
    The challengesThe first half of working at this company was difficult because of my difficult experience to 'fit in' with the other colleagues. I pulled through, and ended up enjoying my job once I got older.
    5.0
    Barista
    Mar 2021
    3 to 4 years in the role, former employee
    Excellent first job learning hospitality, team work, making coffee and latte art, and dealing with a large variety of people.
    The good thingsFun team and daily customers.
    The challengesUnexpected busy times.
    3.0
    cafe all rounder
    Jul 2020
    it was ok.
    The good thingslearned a lot of new skills.
    The challengespoor management. Managers talked badly about other staff. Poor staff benefits.
    5.0
    Operations General Manager
    May 2020
    Excellent insight into general management principles
    The good thingsExcellent remuneration
    The challengesDealing with challenging Support staff
    1.0
    Senior Barista
    Mar 2020
    5 to 6 years in the role, former employee
    Have an idea of Fair work act before start the job.
    The good thingsColleagues are mostly easy going. You can get a free regular drink every shift.
    The challengesHigh turnover rates - Training new staff every week Low pay - Some employers have not provide super and correct hourly rates. Customers can be challenges sometimes.
    1.0
    Barista
    Mar 2020
    Less than 1 year in the role, current employee
    Disorganised chaos
    The good thingsRelatively short shifts, awesome regular customers and a small staff so everyone knows each other really well.
    The challengesShifts cut back to less than 5 hours a week, called in with less than 30 mins notice on several occasions, roster consistently only done the day before the work week starts and never more than a week ahead. Bosses critical in a non constructive way
    3.0
    Barista
    Mar 2020
    Less than 1 year in the role, former employee
    Good for learning, not much else.
    The good thingsOpportunity to gain barista skills on the job, not a lot of places will do that
    The challengesFranchise i worked for was very poorly managed and staff were overworked and mistreated
    1.0
    Barista
    Mar 2020
    All Australia
    Unfortunately I wouldn't recommend Gloria Jeans for anyone who wants to enjoy going to work.
    The good thingsGood staff discount, coffee on shift.
    The challengesUnsupportive management, long hours with no breaks, toxic working environment, lazy staff.
    1.0
    Barista
    Mar 2020
    Less than 1 year in the role, former employee
    Horrible
    The good things50% off of food and 20% off of drinks
    The challengesThey make everything hard
    3.0
    Product Innovations Manager
    Nov 2019
    3 to 4 years in the role
    I learnt so much
    The good thingsTeam work is A+ Passion is flowing (maybe because of the coffee).
    The challengesFranchise model (looks good on paper) V. Actual execution at front line. Hard to implement over a large territory with lagging ops Resources for activation
    1.0
    Owner Operator
    Nov 2019
    An experience where trust was not reciprocated
    The good thingsNone, work hard but get no reward
    The challengesLack of support from the Gloria Jeans Head Office
    1.0
    Barista
    Nov 2019
    Less than 1 year in the role, former employee
    awful
    The good thingsthe money was good, i enjoyed leaving and going home after full 7 hour shift
    The challengesbeing disrespected by the manager
    1.0
    Barista
    Nov 2019
    Pretty terrible, wouldn't recommend
    The good thingsNothing at all if I am telling the truth
    The challengesManagement is bad. Not open to new comers
    1.0
    Barista Junior
    Nov 2019
    Less than 1 year in the role, former employee
    Worst time of my life
    The good thingsNone, absolutely nothing
    The challengesAlmost everything, mainly management and growth opportunities are low as well as terrible pay rates per hour
    1.0
    Head Barista
    Nov 2019
    5 to 6 years in the role, former employee
    Not good
    The good thingsThe regular customers were great
    The challengesLanguage barrier between staff and management, taking sick days or holidays, getting paid appropriately, working alone most of the time
    3.0
    Barista/ supervisor
    Nov 2019
    Great coworkers bad management
    The good thingsMade really good friendships, great coworkers, and you get to meet some real good customers
    The challengesThe boss was no help when there is a problem
    1.0
    Matre’d
    Nov 2019
    1 to 2 years in the role, former employee
    Mentally I found it very challenging to work with the management team
    The good thingsExperience with completing a wide range of tasks and delicious food
    The challengesMy work environment was very tense and the staff were treated badly
    1.0
    Waitperson
    Nov 2019
    1 to 2 years in the role, former employee
    I was poorly trained and the management treated us unfairly.
    The good thingsMade some good friends
    The challengesthe management never seemed to care and we did not get trained properly.
    1.0
    Barista
    Nov 2019
    Less than 1 year in the role, former employee
    Not worth it
    The good thingsEasy work, free coffees at work
    The challengesMinimum wage and terrible management
    5.0
    Shift Supervisor
    Nov 2019
    1 to 2 years in the role, former employee
    Great team spirit! No two days the same.
    The good thingsI loved the people I worked with, and the environment I worked in.
    The challengesThe shift changes I sometimes struggled with, changing from early morning to late nights or vice versa but it was manageable. (The store I worked in opened at 6am and closed at 11pm most nights)
    1.0
    Cafe Allrounder
    Sep 2019
    Less than 1 year in the role, former employee
    A terrible job.
    The good thingsIt was busy and fulfilling at times.
    The challengesDisrespectful management and unsafe working conditions.
    4.0
    Manager
    Sep 2019
    current employee
    Good place to work with huge amount challenges but on improve.
    The good thingsGood people. Lean management structure
    The challengesFinancially under pressure from external sources
    2.0
    Barista
    Sep 2019
    3 to 4 years in the role, former employee
    Good job to have when your going other places.
    The good thingsThe group I worked with and our customers.
    The challengesBoss, and they strange organisation of jobs and tasks.
    1.0
    Barista
    Sep 2019
    current employee
    it’s good working there if the bosses like you!
    The good thingscan be flexible around shifts
    The challenges• poor management • poor cleaniness, under sinks and in cupboard are filthy • poor roster duties, get the roster less that 10 hours before the next week (so you don’t know if you’re working next monday until the roster comes out at 7:00 sunday night) • everyone is on a cafe allrounder/cashier rate when people do manager closes and are baristas.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    All Brisbane QLDAll Melbourne VICAll Sydney NSWGosford & Central Coast NSWSunshine Coast QLD