(105 reviews)

Company Profile

Company overview

Website

Gloria Jean's Coffees

Industry

Fast Food/Takeaway Outlets

Specialities

Gourmet Coffee, Coffee House

Company size

101-1,000

Primary location

Level 4/35 Robina Town Centre Dr, Robina QLD 4226

Our VisionTo be the most loved & respected coffee company worldwide. We are tireless in our pursuit to serve the highest quality coffee, while making each & every one of our guests feel like they are returning home when they step into one of our coffee houses.Our MissionGloria Jean’s Coffees is committed to building a unified family who consistently serve the highest quality coffee & provide outstanding & personalised service in a vibrant store atmosphere.Our ValuesOur 4 values reflect who we are, & how we approach everything we do.Partnerships based on integrity and trustCommitment to excellence & innovationA culture of joy & passionBelief in people, building & changing lives

Reviews overview

3.1105 ratings in total

5

26

4

23

3

21

2

6

1

29

64%

Rate salary as high or average

55%

Employees recommend this employer to friends

What’s it like working at Gloria Jean's Coffees?

AI summary of recent reviews

Gloria Jean's Coffees provides employees with a friendly work environment, characterised by positive relationships with colleagues and regular customers. The company offers valuable opportunities to gain barista skills and learn drink preparation on the job. Staff appreciate the benefits such as free drinks during shifts and product discounts, while the flexible working hours are particularly beneficial for students.

However, employees face several workplace challenges, including concerns about management communication and support across different locations. Staff report issues with last-minute scheduling and roster management, along with concerns about incorrect pay rates and recognition for additional responsibilities. The stores often struggle with being understaffed and experience high turnover rates.

Is this AI summary useful?

Recent reviews

5.0

Barista

Dec 2025

Bankstown NSW 2200Less than 1 year in the role, former employee

My experience at Gloria Jeans Bankstown allowed me to improve in my waitressing and barista skills.

The good thingslearning to make various drinks and the employees

The challengesBetter communication

5.0

Head Barista

Apr 2025

Lemon Tree NSW 22591 to 2 years in the role, former employee

I have experience and skills in speciality coffee and latte art and Olson fresh juice and smoothies juice and mocktails juice and ditox juice and Olson milk check and teas

The good thingsI'm liking my job, friendship be humble, joking when it's good Tim for jokes eating on time sleep on time so and so

The challengesI don't like joking in job time ,

2.0

Barista

Oct 2024

Sydney NSW 20001 to 2 years in the role, current employee

horrible tbh

The good thingsRegular customers were lovely, great atmosphere, free drinks, chill shifts

The challengesNot being paid properly (as in the correct rate and no weekend rates) toxic work environment, management was horrible, getting put on cafe/all rounder position but doing management jobs such as cash closing and running shift but not a manager

Ratings for Gloria Jean's Coffees are shared as-is from employees in line with our community guidelines

See all reviews

Other companies in this industry

MerzciThe Baker's CottageBurger EdgeTasty Fresh Food CoJamaica Blue

View all

Find out more about working at Gloria Jean's Coffees. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.

This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.