Helping Hand Aged Care
(47 reviews)Unclaimed
Company Reviews
Working at Helping Hand Aged Care
3.147 ratings in total
5
12
4
10
3
6
2
7
1
12
75%
49%
Work/Life balance
3.3(47 ratings)
Career development
3.0(47 ratings)
Benefits & perks
3.0(47 ratings)
Management
2.8(47 ratings)
Working environment
3.1(47 ratings)
Diversity & equal opportunity
3.5(47 ratings)
Reviews
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1.0
Office
Jan 2026Salisbury South SA 51061 to 2 years in the role, former employee
Lovely clients, poor management
The good thingsEnjoyed clients and care staff
The challengesInexperienced management disassociated from clients and needs of staff.
1.0
Community Care Support Worker
Aug 2025Salisbury South SA 5106Less than 1 year in the role, former employee
Not worth it. High turn over of staff. Expectations of back tracking and expect to travel long distances without pay.
Care workers are expected to clean. Care workers could receive on one shift 4-6 domestic assistance shifts. (Cleaning) Only.
The good thingsThe clients. Interaction with clients living at home.
The challengesDomestic assistance (cleaning).
Not paid for your time traveling between clients.
Not being paid a car allowance for using own vehicle.
Long gaps between shifts which is not paid.
Expectations that if you receive one shift per day and it's only 30 minutes
You work this.
1 person found this helpful
1.0
Rostering Coordinator
May 2024Salisbury North SA 5108Less than 1 year in the role, former employee
Managers and team leaders hide in their office and only come our to criticise
The good thingsSome team members were ok
The challengesHaving to self learn because of minimal training
4 people found this helpful
1.0
Leader
Feb 2024Adelaide SA 5000former employee
Overworked employees, inadequate facilities and lack of appreciation for staff well-being.
The good thingsWork colleagues, location close to home.
The challengesHelping Hand has lost its people centric focus and the importance of valuing and prioritising the workforce. The expectation to work long hours beyond normal paid hours, including working during scheduled leave, workplace facilities being overcrowded and lacking basic amenities like a lunchrooms equal poor employee experience. Continuous recruitment and the high turnover rate among staff shows how employees perceive their treatment within Helping Hand.
6 people found this helpful
3.0
Pleb
Jan 2024Whyalla SA 5600
Facility is a little gloomy and the companies rostering 'app' seems to be a little iffy as well, not a lot of diversity in regard to shift hours, lack of shorter shifts.
The good thingsMostly friendly staff
The challengesFacility is a little gloomy and the companies rostering 'app' seems to be a little iffy as well, not a lot of diversity in regard to shift hours, lack of shorter shifts.
2 people found this helpful
4.0
Personal Care Worker
Jul 2023North Adelaide SA 5006Less than 1 year in the role
I had good time working in helping hands.
The good thingsthere is diversity, good opportunities for growth and management is quite helpful.
The challengestime management is hard sometimes
1 person found this helpful
5.0
Registered Nurse
Jun 2023Whyalla SA 5600Less than 1 year in the role
alright.
The good thingsteam work, support, education.
The challengestime management, workload,
3 people found this helpful
Helping Hand Aged CareThanks for the positive review, we're glad you're part of the team in Whyalla. We’re actively recruiting RNs in our regional areas, hopefully you will have more team members soon to share the workload.
30d+ ago
5.0
Coordinator
May 2022current employee
Supportive and caring work environment
The good thingsMy team in the Corporate Division is very supportive and encouraging. I find the work engaging and stimulating, and knowing that I am helping to create an environment that will benefit older people is rewarding. I have the ability to have a hybrid work situation, working from home and from an office, which contributes to a good work/life balance.
The challengesThe workload can be heavy, especially since COVID-19 made the aged care sector an intense place to work. There will always be challenges in this changing industry, but I have found Helping Hand to be good at responding effectively to them.
2 people found this helpful
Helping Hand Aged CareThank you so much for your kind words. We really appreciate you taking the time to share your experience. We’re pleased you’re part of our team and are continuing to help older people live their best lives. We agree, working in aged care can be challenging at times, and we welcome any suggestions on how you feel we might improve.
30d+ ago
4.0
Aged Care Coordinator
Aug 2021Wonderful!!
The good thingsFlexibility in hours
The challengesOn call lap top not always working fast enough
1 person found this helpful
1.0
Lifestyle and Care attendant
Jan 20215 to 6 years in the role, former employee
Great floor staff and residents, awful site management.
The good thingsWorking with the residents
The challengesAbsolutely terrible management
7 people found this helpful
1.0
Rostering Coordinator
Dec 2020Avoid at all costs.
The good thingsAvoid, very toxic environment with lack of support.
The challengesManagement and toxic staff
9 people found this helpful
5.0
Physiotherapist
Mar 20207 to 8 years in the role, current employee
Great opportunities for growth and support from management!
The good thingsGreat opportunities for growth and development with support from management.
The challengesDifferent work culture across various operational sides and also very rewarding working within the different work cultures.
1 person found this helpful
4.0
Hotel Services Employee
Mar 20201 to 2 years in the role, current employee
Great!
The good thingsI enjoy spending my time with the elderlies and serving their meals.
The challengesI only get less shifts though
1 person found this helpful
4.0
Gardener
Mar 20201 to 2 years in the role, current employee
Overall pretty good.
The good thingsI like being able to vary my work hours when I need to. The clients.
The challengesNot enough work at times. Being casual.
1 person found this helpful
1.0
Chef
Mar 2020Not very environment to be working in very stressful and mentally challenging
The good thingsWorking with people
The challengesThe stereo type of environment in this aged care facility management outdated with current issue
4 people found this helpful
4.0
Manager
Mar 2020I wouldn't work anywhere else, it's family.
The good thingsThe people i work with are amazing. I'm blessed to work with great people.
The challengesStressful every day, too much work too little staff.
3 people found this helpful
5.0
People & Culture
Jan 2020current employee
welcoming, engaging and an opportunity to make a real difference
The good thingsA great culture that is brought to life by a great team
The challengesthe industry is going through rapid growth and change
1 person found this helpful
4.0
Senior Allied Health Professional
Nov 20197 to 8 years in the role, current employee
fulfilling, re-energising,
The good thingspeople, culture, perks
The challengesbudgets, lack of resources at times, government cuts to age care
1 person found this helpful
1.0
Coordinator
Nov 2019former employee
Never again..
The good thingsI love working with old people
The challengesNo care factor amongst management
5 people found this helpful
1.0
Safety Manager
Nov 20191 to 2 years in the role, current employee
Looking for another job
The good thingsthe people that can survive the environment
The challengesPoor management, lack of respect for knowledge and silo mentality
4 people found this helpful
5.0
Hospitality Staff
Nov 20191 to 2 years in the role
Verry Happy
The good thingsWork environment was really good,people respect you
The challengesWhen I started working there learning new things I never done before
1 person found this helpful
1.0
Administration Manager
Nov 2019Rotten nightmare.
The good thingsNil. Nothing good to say.
The challengesToo many to list. Toxic environment.
4 people found this helpful
2.0
Aged Care Worker
Sep 201911 to 12 years in the role, current employee
its not for me anymore not happy don't look forward to going to work anymore promised so much and given nothing
The good thingsworking nightshift you dont have to deal with the drama
The challengesits a challenge alright especially when your fellow nighshift worker decides im not coming in so they call in sick so then you have agency to deal with then as they dont know the residents your doing the work of 2 people while they sit on the butts and do nothing
4 people found this helpful
1.0
Housekeeper
Jun 20195 to 6 years in the role, former employee
Clicky, unproffessional and just a horrible company to work for.
The good thingsThe residents are the only good thing that Helping Hand have to offer, I feel sad that they have to live there!
The challengesManagement/staff are horrible if your not their friend then you have no hope, a very clicky environment!
8 people found this helpful
3.0
Receptionist
May 2019Lovely people and clients, management is poor.
The good thingsSome wonderful people and the company do seem to want to make a difference in the lives of older people.
The challengesManagement. Very backwards and very cliche-y. If you’re corporate, don’t expect any sort of equal treatment unless you’re friends with the “right” people.
2 people found this helpful
3.0
Nursing Role
May 2019Hard and challenging but also rewarding
The good thingsBuilt trust and rapport with residents and families
The challengesWorkload demands on individuals increasing all the time
2 people found this helpful
4.0
Community Care Worker
Dec 20181 to 2 years in the role, former employee
I loved working here! God, take me back to a year ago when I was thriving in the workplace and didn’t have any issues getting myself up for work in the morning. If you’re looking for a job that’s rewarding, flexible, with great management and a supportive
The good things- Get to pretty much decide when you want to work, when you’re available and how many shifts to take on
- Coordinators don’t make you feel guilty when saying no to clients
- Staff meetings are a blast, finally getting to share your unique experiences and various ways of completeing tasks with other employees
- Free manual handling updates
- Management was so helpful and supportive
- Never denied time off, were always flexible
The challenges- Mostly an intrapersonal environment in the sense you don’t get to be among other employees much. You just have to look forward to work functions
- Times of work can be a little unstructured. You may have a 45 minute service in the morning and then a two hour shift three hours later, but filling in those gaps is up to you to say yes to clients
- Gradual build up of clientele. For me, it took me a couple months to build up 20/22 hours. So it’s not for everyone if they need full time immediately
1 person found this helpful
3.0
Support Worker
Aug 20181 to 2 years in the role, current employee
Great lovely clients
The good thingsMost of the clients are lovely,
The challengesHaving a lot of clients in the day without breaks! To much domestic cleaning! A lot of traveling! You don’t get travel allowance when heading to your first client which could be 20-30 mins away! Or if you have a gap say 2 hours or more until the next client you don’t get paid travel which to me isn’t fair! Extremely tiring job especially when you don’t get time for a break!
2 people found this helpful
2.0
Allied Health Assistant
Mar 20183 to 4 years in the role, former employee
So disappointed with management and their lack of care of residents and staff.
The good thingsAll of the long-term staff are great, and so are the residents.
The challengesManagement of sites and the head office management really have lost their way and no longer think about the residents or staff. It's all about cost-cutting and pushing staff around to get what they want. There are nowhere near enough staff on the floor and everyone is stressed and unhappy.
4 people found this helpful
2.0
Personal Carer
Feb 2018If I had my chance again would of never gone there
The good thingsGreat staff Most all staff get along well and understand time constraints
If it wasn't for the staff would of left along time ago
The challengesExpect you to go three jobs for 1 pay Management don't care about staff at all Cut staff to resident ratios but expect you to do same workload
3 people found this helpful
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